PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Megabus and Peter Pan Bus Lines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Megabus
Peter Pan Bus Lines

Megabus and Peter Pan Bus Lines Overview

Total reviews
2990
61
Company responses
0
0
Issues resolved
4
0

Megabus and Peter Pan Bus Lines Consumer Ratings

Rank
49 out of 435 in Transport category
88 out of 435 in Transport category
Customer service
43 in category
49 in category
Product or Service Quality
43 in category
53 in category
Price Affordability
22 in category
74 in category
Exchange, Refund and Cancellation Policy
51 in category
36 in category

Megabus and Peter Pan Bus Lines Rating Details

Customer service
1.6 (1012 reviews)
1.5 (26 reviews)
Reviewer's quote

I've been waiting since 6:30pm for my 2 teenage sons to come from mobile Alabama to Atlanta GA for 745pm it is 1030pm and customer service is giving me the run around no one knows nothing management refuses to call me. I have a sick 8-year child who has type 1 diabetes who started getting ill....

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...About five of us were waiting and we called customer service. We were told to get a refund by a supervisor in providence. I wound up having to split an Uber to the tune of $50 to woods hole to get the boat, then another $16 for a cab when I got to the Vinyard because my ride was not there any longer...

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Product or Service Quality
1.9 (922 reviews)
1.7 (23 reviews)
Reviewer's quote

I then called the customer service and was told it was too late. I have a health condition and with covid numbers in a record high today in San Antonio i thought it best to rent a car instead of take a potentially dangerous bus trip to Dallas. Everyone I talked to at customer service read a...

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...Next day I called customer service to get a refund and was told, they couldn’t do it. I had to,wait for a supervisor to call me...

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Price Affordability
3.1 (880 reviews)
2.2 (18 reviews)
Reviewer's quote

...That was until I saw the price of my ticket. It seems the customer is paying for that empty seat!! I'll go elsewhere as the current ticket pricing is no longer a bargain. I will return when the scam this over..

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Bought by ticket and three buses passed without picking anyone up! Ended up having to get an Uber, and Peter Pan never even refunded the ticket!

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Exchange, Refund and Cancellation Policy
1.6 (878 reviews)
1.9 (21 reviews)
Reviewer's quote

...they won't issue a refund. they will only ask you to rebook your tickets or get a redemption code to use for a future booking. i was ok with that but the way this representative spoke with me was as if she was annoyed and wanted to put the phone down asap...

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...The agent never mentioned that there was NO REFUND and 2. There was NO mention of no refunds on my actual ticket. It was very obvious as well as clear,that I wasnt a frequent traveler...

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Megabus and Peter Pan Bus Lines Pros and Cons

Pros
  • Price
  • Price range
  • Safe driving
  • Nil
  • Service to falmouth
  • Eventually getting to my destination
Cons
  • Poor customer service
  • Rude driver
  • Refund policy
  • No contact for the refund department
  • Lack of customer consideration
  • Horrible service

Megabus and Peter Pan Bus Lines Most Positive Reviews

Top rated reviews
5

I bought a ticket of MEGA BUS from the black lady at the counter and she said go to platform 5 and bus will leave at 4:3...

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5

Bus was clean driver very professional nice and smooth ride.

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5

Sounds as though you do not know how to follow Plain Instruction's.The clerk stated go to PlatForm 5 The bus will leave...

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5

On April 9,2018 I had lost my wallet, no cash, nothing, I had an urgent appointment that I dared not miss, without...

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Megabus and Peter Pan Bus Lines Most Critical Reviews

Lowest rated reviews
1

my luggage was stolen due to negligence of driver. I am a tourist & i was on my way from Toronto to Niagara, on the...

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1

Bought round trip tickets from Boston to New York and both were processed wrong. Departure trip time was a half hour of...

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1

I purchased a ticket with Megabus to leave from Trenton to Toronto Ontario Monday September 15th arriving 7:30am,...

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1

First time I ever used this service their was a flight change and I needed to reschedule my trip after my wife's...

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Megabus and Peter Pan Bus Lines Latest Reviews

Recent published reviews
No votes

You cancelled my bus. I need to change today my ticket no later than today

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No votes

I want to go to never land for 2 weeks

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No votes

Mistakes on ticket, i NEED help

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No votes

Coronavirus has caused my plans to be canceled. Im requesting a refund please.

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Megabus and Peter Pan Bus Lines Products and Services

Most reviewed product and services
  • Megabus Bus Service (1092 reviews)
  • Megabus Customer Care (334 reviews)
  • Megabus Bus Ticket Booking (159 reviews)
  • Peter Pan Bus Lines Bus Service (24 reviews)
  • Peter Pan Bus Lines Vehicle Driver (13 reviews)
  • Peter Pan Bus Lines Customer Care (7 reviews)