PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Megabus and Peter Pan Bus Lines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Megabus
Peter Pan Bus Lines

Megabus and Peter Pan Bus Lines Overview

Total reviews 2911 62
Company responses 0 0
Issues resolved 4 0

Megabus and Peter Pan Bus Lines Consumer Ratings

Rank
56 out of 450 in Transport category
94 out of 450 in Transport category
Customer service
48 in category
54 in category
Product or Service Quality
46 in category
54 in category
Price Affordability
22 in category
80 in category
Exchange, Refund and Cancellation Policy
48 in category
36 in category

Megabus and Peter Pan Bus Lines Rating Details

Customer service
1.6 (999 reviews)
1.5 (26 reviews)
Reviewer's quote

...And why do you have a customer service number that provides absolutely no customer service its really ridiculous at this point..

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...About five of us were waiting and we called customer service. We were told to get a refund by a supervisor in providence. I wound up having to split an Uber to the tune of $50 to woods hole to get the boat, then another $16 for a cab when I got to the Vinyard because my ride was not there any longer...

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Product or Service Quality
1.9 (920 reviews)
1.7 (23 reviews)
Reviewer's quote

...In general, I am very pleased and thank you with your service!..

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...Next day I called customer service to get a refund and was told, they couldn’t do it. I had to,wait for a supervisor to call me...

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Price Affordability
3.1 (877 reviews)
2.2 (18 reviews)
Reviewer's quote

...I was credited my money for my ticket and I needed the same time but for tomorrow and it would not let me book it the new ticket for tomorrow was the same price 49. 99 I called to book it and call kept hanging up and this was before the 3 hour deadline now I lost my 49. 99 credited because y'all won't let me book my reservations I even tried to pay with my cards and it still...

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Bought by ticket and three buses passed without picking anyone up! Ended up having to get an Uber, and Peter Pan never even refunded the ticket!

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Exchange, Refund and Cancellation Policy
1.6 (871 reviews)
1.9 (21 reviews)
Reviewer's quote

Waited 30 mins for bus but never showed up wanted a refund they were saying no finally they are giving me my money bavk..

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...The agent never mentioned that there was NO REFUND and 2. There was NO mention of no refunds on my actual ticket. It was very obvious as well as clear,that I wasnt a frequent traveler...

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Megabus and Peter Pan Bus Lines Pros and Cons

Pros
  • Price
  • Price range
  • Safe driving
  • Nil
  • Service to falmouth
  • Eventually getting to my destination
Cons
  • Poor customer service
  • Rude driver
  • Refund policy
  • No contact for the refund department
  • Lack of customer consideration
  • Horrible service

Megabus and Peter Pan Bus Lines Most Positive Reviews

Top rated reviews
5

I bought a ticket of MEGA BUS from the black lady at the counter and she said go to platform 5 and bus will leave at 4:3...

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5

Bus was clean driver very professional nice and smooth ride.

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5

Sounds as though you do not know how to follow Plain Instruction's.The clerk stated go to PlatForm 5 The bus will leave...

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5

On April 9,2018 I had lost my wallet, no cash, nothing, I had an urgent appointment that I dared not miss, without...

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Megabus and Peter Pan Bus Lines Most Critical Reviews

Lowest rated reviews
1

my luggage was stolen due to negligence of driver. I am a tourist & i was on my way from Toronto to Niagara, on the...

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1

Bought round trip tickets from Boston to New York and both were processed wrong. Departure trip time was a half hour of...

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1

I purchased a ticket with Megabus to leave from Trenton to Toronto Ontario Monday September 15th arriving 7:30am,...

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1

First time I ever used this service their was a flight change and I needed to reschedule my trip after my wife's...

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Megabus and Peter Pan Bus Lines Latest Reviews

Recent published reviews
3.5

My uncle can barely see and someone to help him in which he missed his bus. Ive tried to contact the office and didnt...

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No votes

I purchased a ticket on line for today to travel and I have a confirmation number
#4603843
But its not letting me get the...

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No votes

I want to return my bus tickets that are scheduled and a refund for my money

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No votes

I want to go to never land for 2 weeks

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Megabus and Peter Pan Bus Lines Products and Services

Most reviewed product and services
  • Megabus Bus Service (1071 reviews)
  • Megabus Bus Ticket Booking (151 reviews)
  • Megabus Vehicle Driver (135 reviews)
  • Peter Pan Bus Lines Bus Service (24 reviews)
  • Peter Pan Bus Lines Vehicle Driver (13 reviews)