PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Megabus and Peter Pan Bus Lines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Megabus
Peter Pan Bus Lines

Megabus and Peter Pan Bus Lines Overview

Total reviews
2905
58
Company responses
0
0
Issues resolved
4
0

Megabus was first mentioned on PissedConsumer on Aug 4, 2008 and since then this brand received 2905 reviews. It is 2847 reviews more than Peter Pan Bus Lines received since Nov 13, 2011.

Megabus and Peter Pan Bus Lines Consumer Ratings

Rank
41 out of 572 in Transport category
73 out of 572 in Transport category
Customer service
30 in category
34 in category
Product or Service Quality
33 in category
38 in category
Exchange, Refund and Cancellation Policy
42 in category
31 in category

According to consumer ratings and reviews, Megabus ranks 32 points higher in the Transport category than Peter Pan Bus Lines. People gave Megabus 1.6 stars for Customer service criterion in Transport category and it is 162 points higher than the worst rated brand in this category. At the same time, Peter Pan Bus Lines was rated 1.5 stars for Customer service criterion in this category and it is 158 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Megabus has a higher rating than Peter Pan Bus Lines. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Megabus 1.6 stars and it is 78% greater than other in category. Peter Pan Bus Lines however was rated 1.9 stars and it is 84% greater than other in category.

Megabus and Peter Pan Bus Lines Rating Details

Customer service
1.6 (978 reviews)
1.5 (26 reviews)
Reviewer's quote

...called customer service. they said the bus came. several other people were here waiting for the bus...

Jemaine

...About five of us were waiting and we called customer service. We were told to get a refund by a supervisor in providence. I wound up having to split an Uber to the tune of $50 to woods hole to get the boat, then another $16 for a cab when I got to the Vinyard because my ride was not there any longer...

Brian
Product or Service Quality
1.9 (891 reviews)
1.7 (23 reviews)
Reviewer's quote

...still at the Terminal, The UNBELIEVABLE HAPPENS!! The DRIVER SEES ME, CLOSES THE DOOR, BACKS AWAY, AND PULLS OFF, NEARLY RUNNING ME OVER!! I called Customer Service Who Made This GOD AWFUL EXPERIENCE EVEN WORSE, I Explained what happened, the agent told Me, Per The Policy if The Driver sees fit to Leave, that’s His Rite and My Ticket is no good at...

Libni

...Next day I called customer service to get a refund and was told, they couldn’t do it. I had to,wait for a supervisor to call me...

Claudia M
Exchange, Refund and Cancellation Policy
1.6 (853 reviews)
1.9 (21 reviews)
Reviewer's quote

...I got a refund for the outbound trip but need to be refunded for my return trip. Reservation Number: 10/12-8469-122919-M11R-1530-SFR-LOS..

PissedConsumer1743493

...The agent never mentioned that there was NO REFUND and 2. There was NO mention of no refunds on my actual ticket. It was very obvious as well as clear,that I wasnt a frequent traveler...

Cynthia R

Megabus and Peter Pan Bus Lines Pros and Cons

Pros
  • Price
  • Price range
  • Safe driving
  • Nil
  • Service to falmouth
  • Eventually getting to my destination
Cons
  • Poor customer service
  • Rude driver
  • Refund policy
  • No contact for the refund department
  • Lack of customer consideration
  • Horrible service

Megabus and Peter Pan Bus Lines Most Positive Reviews

Top rated reviews
5

I bought a ticket of MEGA BUS from the black lady at the counter and she said go to platform 5 and bus will leave at 4:3...

5

Bus was clean driver very professional nice and smooth ride.

Megabus and Peter Pan Bus Lines Most Critical Reviews

Lowest rated reviews
1

my luggage was stolen due to negligence of driver. I am a tourist & i was on my way from Toronto to Niagara, on the...

1

Bought round trip tickets from Boston to New York and both were processed wrong. Departure trip time was a half hour of...

Megabus and Peter Pan Bus Lines Latest Reviews

Recent published reviews
1

I bought to tickets for my 3 yr old and brother that your driver told them it was the wrong tickets and refused to let...

Read all 2905 reviews

My name is Stephen and I boarded the PETER Pan Bus from Boston to NewYork on 3rd May 2020 departing Boston at 1pm. Since...

Read all 58 reviews

Megabus and Peter Pan Bus Lines Products and Services

Most reviewed product and services
  • Megabus Bus Service (1086 reviews)
  • Megabus Customer Care (323 reviews)
  • Megabus Bus Ticket Booking (156 reviews)
  • Peter Pan Bus Lines Bus Service (24 reviews)
  • Peter Pan Bus Lines Vehicle Driver (13 reviews)
  • Peter Pan Bus Lines Customer Care (7 reviews)