PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Medtronic and Tandem Diabetes Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Medtronic
Tandem Diabetes Care

Medtronic and Tandem Diabetes Care Overview

Total reviews
312
6
Company responses
0
0
Issues resolved
5
0

Medtronic was first mentioned on PissedConsumer on Jan 11, 2011 and since then this brand received 312 reviews. It is 306 reviews more than Tandem Diabetes Care received since May 21, 2018.

Medtronic and Tandem Diabetes Care Consumer Ratings

Rank
112 out of 636 in Medical Supplies and Equipment category
26 out of 636 in Medical Supplies and Equipment category
Customer service
78 in category
41 in category
Product or Service Quality
92 in category
15 in category
Price Affordability
127 in category
32 in category

According to consumer ratings and reviews, Tandem Diabetes Care ranks 86 points higher in the Medical Supplies and Equipment category than Medtronic. People gave Medtronic 1.5 stars for Customer service criterion in Medical Supplies and Equipment category and it is 128 points higher than the worst rated brand in this category. At the same time, Tandem Diabetes Care was rated 2 stars for Customer service criterion in this category and it is 165 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Tandem Diabetes Care has a higher rating than Medtronic. Regarding Price Affordability criterion, consumers gave Medtronic 1.6 stars and it is 61% worse than other in category. Tandem Diabetes Care however was rated 3 stars and it is 84% greater than other in category.

Medtronic and Tandem Diabetes Care Rating Details

Customer service
1.5 (160 reviews)
2 (4 reviews)
Reviewer's quote

I have never seen a durable medium supply company drop the ball while getting customers their orders as much as Medtronic. There’s always a problem. Always...

Scott M

Tandem Diabetes has a good product as far as their pump, but when it comes down to customer support or supplies they are like all the rest. The $5000 pump is held on by a faulty and very cheap pump clip, which Tandem knows has issues. They hired a new company and have a new clip, however this clip...

Adelie
Product or Service Quality
1.6 (148 reviews)
3.8 (4 reviews)
Reviewer's quote

...I have asked to return these defective products but only get the run around. High or Low Blood Sugars can KILL, but Medtronics could care less..

David B

I have had issues with the correct amount of insulin showing when I called tech support the rep told me it cause I was putting cold insulin in my cartridge but the novolog can’t be stored in anything more that 72 degrees and if it’s warmed up to much the it is not as effective

Sandra M
Price Affordability
1.6 (135 reviews)
3 (2 reviews)
Reviewer's quote

...Medtronic has products that have changed my life, but the frequency in which I encounter issues (shipping, price quotes, and sensor malfunctions) has dampened my enthusiasm and my chances of referring others to their company. I've heard great things about Dexcom..

Jennifer R

Order was placed and gave payment for order. Order will be shipped out very quickly

Aloni

Medtronic and Tandem Diabetes Care Pros and Cons

Pros
  • Pump itself is of decent quality
  • Product
  • Insulin pump when it works
  • Pump tech
  • Good customer service
Cons
  • Customer service
  • Customer service attitude
  • Process after sales
  • Non reliable customer support
  • No way to contact corporate regarding customer service issues
  • No feedback

Medtronic and Tandem Diabetes Care Most Positive Reviews

Top rated reviews
5

I have had my pump for 2 weeks. Just love it. I had an issue and I called the hotline and spoke with Daniel. He stayed...

5

I have had this unit for about 6 months. Its has worked very good for me. No issues as far as doing what it is designed...

Medtronic and Tandem Diabetes Care Most Critical Reviews

Lowest rated reviews
1

MY NAME IS EDWARD D. MORROW,AND I AM A MEDTRONIC PACEMAKER SPRINT FIDELIS CLAIMENT.MEDTRONIC HAS BEEN TELLING ME THROUGH...

1

Tandem Diabetes has a good product as far as their pump, but when it comes down to customer support or supplies they...

Medtronic and Tandem Diabetes Care Latest Reviews

Recent published reviews
1

This company and it's products have gone down the tubes and no one seems to want to be held accountable. People with...

Read all 312 reviews
2.6

I have had issues with the correct amount of insulin showing when I called tech support the rep told me it cause I was...

Read all 6 reviews

Medtronic and Tandem Diabetes Care Products and Services

Most reviewed product and services
  • Medtronic Customer Care (58 reviews)
  • Medtronic Insulin Pump (56 reviews)
  • Medtronic Minimed 670G Insulin Pump (26 reviews)
  • Tandem Diabetes Care T Slim Insulin Pump (5 reviews)