PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Medtronic and Tandem Diabetes Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Medtronic
Tandem Diabetes Care

Medtronic and Tandem Diabetes Care Overview

Total reviews 343 25
Company responses 0 0
Issues resolved 7 0

Medtronic and Tandem Diabetes Care Consumer Ratings

Rank
128 out of 499 in Medical Supplies and Equipment category
39 out of 499 in Medical Supplies and Equipment category
Customer service
81 in category
84 in category
Product or Service Quality
99 in category
51 in category
Reliability
83 in category
31 in category
Price Affordability
150 in category
61 in category

Medtronic and Tandem Diabetes Care Rating Details

Customer service
1.5 (182 reviews)
1.5 (14 reviews)
Reviewer's quote

Medtronic devices and customer service DO NOT MEET THE BARE MINIMUM OF PATIENT CARE. This is a vile evil company that embodies everything that is wrong with the health care industry in the United States. You are nothing but a dollar sign to them before you fall prey to their bad service and...

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My customer service experience was horrible and ultimately in the end I foresee myself needing to find another medical supplier. If you were looking for someone to advocate for your best interest do not use this company! My local sales rep provided me nothing but a sales-like experience. Cared more...

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Product or Service Quality
1.6 (171 reviews)
2.1 (18 reviews)
Reviewer's quote

Buy the time I gave up on this product I was having to *** my finger before meal, after meal for calibrations and at night and middle of night. Multiplying finger *** and many alarms going off. Have talk to the help desk which every time I called something different was told that was needed to...

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Exceptionally long waits on hold, optional call back offered does occur as promised, and customer service call backs at an appointed hour do not occur. These conditions very frustrating for customers embracing new technology critical to their health. Tech service representatives are typically well...

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Reliability
1.5 (164 reviews)
2.4 (14 reviews)
Reviewer's quote

...They do not possess reliability and professionalism either. For the past few months, the critical supplies for my young daughter from Medtronic fell apart. I had to call Medtronic several times each month in order to receive supplies...

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If both of these clips designs were used together, they would have the perfect pump clip with reliability and support. However since Tandem Diabetes is within the corporate rule of profit over customers their much outdated and labeling system of feedback gets nothing through to them. I have been in...

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Price Affordability
1.6 (154 reviews)
2.7 (10 reviews)
Reviewer's quote

...Medtronic accessed my PHI including my full insurance information and attempted to bill me at list price without including my insurance company. I caught them. I cannot bear to be their customer any longer...

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I began using the Tandem Slim pump on January 4, 2020. Before I ran out of supplies, I began to look for a company that would take Medicare and my secondary insurance in MarchG. It is now June 29, and I still do not have any supplies. I have tried to order from so many companies and so many do not...

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Medtronic and Tandem Diabetes Care Pros and Cons

Pros
  • Product
  • Insulin pump when it works
  • Training
  • When it worked it worked good
  • Pump tech
  • No pros from me
Cons
  • Customer service
  • Customer service attitude
  • Customer service and order fulfillment
  • Non reliable customer support
  • No way to contact corporate regarding customer service issues
  • Customer service is less than poor

Medtronic and Tandem Diabetes Care Most Positive Reviews

Top rated reviews
5

I have had my pump for 2 weeks. Just love it. I had an issue and I called the hotline and spoke with Daniel. He stayed...

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5

I have had this unit for about 6 months. Its has worked very good for me. No issues as far as doing what it is designed...

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4.4

I have some sensitivity at the where the surgeon placed the InterStim. I have reached out to my doctor for an answer. I...

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5

Order was placed and gave payment for order. Order will be shipped out very quickly

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Medtronic and Tandem Diabetes Care Most Critical Reviews

Lowest rated reviews
1

MY NAME IS EDWARD D. MORROW,AND I AM A MEDTRONIC PACEMAKER SPRINT FIDELIS CLAIMENT.MEDTRONIC HAS BEEN TELLING ME THROUGH...

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1

Tandem Diabetes has a good product as far as their pump, but when it comes down to customer support or supplies they...

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1

One night a piece loosened on my father's pump, which I later learned causes the pump to output too much insulin. My fa...

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1

I have had multiple issues with my x2 slim pump and the support line takes forever to answer a call. They claim that if...

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Medtronic and Tandem Diabetes Care Latest Reviews

Recent published reviews
1

Medtronic devices and customer service DO NOT MEET THE BARE MINIMUM OF PATIENT CARE. This is a vile evil company that...

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1.7

I want to take a second out of my day to share my poor experience with tandem. For a company that deals with supplying d...

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1.2

I have been giving the GUARDIAN SENSOR 3 in March but was not able to be trained for over 30 days due to COVID. Was told...

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No votes

I had placed an order on Friday were supposed to get it shipped overnight for Saturday never did get it need to talk to...

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Medtronic and Tandem Diabetes Care Products and Services

Most reviewed product and services
  • Medtronic Customer Care (61 reviews)
  • Medtronic Insulin Pump (60 reviews)
  • Medtronic Minimed 670G Insulin Pump (31 reviews)
  • Tandem Diabetes Care T Slim Insulin Pump (10 reviews)
  • Tandem Diabetes Care Customer Care (2 reviews)
  • Tandem Diabetes Care Insulin Pump (2 reviews)