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Medtronic
Omnipod

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Medtronic

Medtronic

1.6
  • 5 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 309 TOTAL REVIEWS
Rank
108 out of 626
in Medical Supplies and Equipment category
Rating Details
Customer service
Product or Service Quality
Price Affordability
Value for money
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    6
  • SUCCESSFUL
    50%
  • AVG CALL DURATION
    01:29
  • ISSUES RESOLVED
    0%
Top Products and Services
1.8
57 reviews
1.6
54 reviews
1.2
24 reviews
Omnipod

Omnipod

2.6
  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 142 TOTAL REVIEWS
Rank
33 out of 626
in Medical Supplies and Equipment category
Rating Details
Customer service
Product or Service Quality
Price Affordability
Value for money
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    91
  • SUCCESSFUL
    70%
  • AVG CALL DURATION
    06:03
  • ISSUES RESOLVED
    45%
Top Products and Services
2.3
63 reviews
3.6
10 reviews
2.1
9 reviews

How would you compare Medtronic vs Omnipod?

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Anonymous
#1593948

I use Omnipod and my daughter uses Medtronic. Medtronic customer service is excellent and resolves issues very quickly for us when we call.

My Omnipod pdm has had to be replaced numerous times for various issues. I called them recently to reorder supplies and make payment arrangements. Customer service worker treated me so horribly I canceled my order and stopped using them. Asked if I owe them money why would I be using their product with my current yearly income.

Only got worse from there. Refused to give me his name or information. I called back to file a grievance and have heard nothing in 8 days. Tried calling local rep and after five days still no call back.

I finally requested my endocrinologist to put me back on shots. I tried explaining this device delivers a life saving drug so can we just get through this but the worker wouldn’t let up, but did back track on some things he said to me.

I think he realized he went to far. But after that experience I will never give them a positive review to anyone.

Anonymous
#1359491

Omnipod is good as long as the site is in s good location; aka, if the tube bends you're outta luck. I'm on my second 450+ blood sugar in 2 weeks because the tubing bends and I don't get insulin.

Never had this problem with Medtronic as the tuning went in sideways, bersee straight in. Going to meet with my Endo in the next month and making decisions on where to switch back to Medtronic or stick with Omnipod

Anonymous
#1206456

I am a 77 yr. old type 1 diabetic iand have been wearing a medtronic insulin pump for 15 of my 54 years.

Every since the Omni Pod was introduced in 2005 I have been asking the question why can't a person on Medicare get one of these pumps. When the pump I am wearing cost medicare $10,000 dollars does anyone at Omni Pod jave a valid answer as to why can't a senior citizen get one of your pumps.

Tanks Dan Keeler

106 Overton Ave.

Greenville, S.C.29617

E-Mail dankeeler@att.net

Phone 864-246-3737

Anonymous
#1185130

Doesn't seem to be a contest between Omnipod & Medtronics. Why would anyone go to Medtronics...ever?

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