PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Nutrisystem and Medifast as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Nutrisystem

Nutrisystem

Has Verified Representatives
2.7
Medifast

Medifast

2.5
Nutrisystem
Medifast

Nutrisystem and Medifast Overview

Total reviews 727 53
Company responses 550 0
Issues resolved 12 2

Nutrisystem and Medifast Consumer Ratings

Rank
18 out of 317 in Weight Loss, Diets and Training category
25 out of 317 in Weight Loss, Diets and Training category
Customer service
40 in category
24 in category
Website
38 in category
34 in category
Exchange, Refund and Cancellation Policy
41 in category
50 in category
Product or Service Quality
41 in category
22 in category

Nutrisystem and Medifast Rating Details

Customer service
1.5 (369 reviews)
2.4 (19 reviews)
Reviewer's quote

...What bothers me as that Nutrisystem customer service people have no clue as to when my frozen might be shipped. This is terrible as I should have more frozen dinners instead of non perishable dinners that I received..

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...That's $3 a piece for anything and everything, you can get the same at WalMart for pennies each for goodness sakes! Great sales pitch, poor customer service, horrible food!!!! I spent over $1000, learn from my mistake people!..

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Website
2.2 (336 reviews)
2.3 (16 reviews)
Reviewer's quote

...Eleven days later, there is still no frozen food and no tracking on Nutrisystem website or app. I cannot get through to anyone on phone, chaDO NOT PURCHASEDON line, nothing@!..

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My name isRobert Fulmer and you have not refunded the 380 dollars that you put on my credit cardRobert Fulmer19701 Grayheaven Manor RDOlney, MD 20832240-328-5846

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Exchange, Refund and Cancellation Policy
1.3 (329 reviews)
1.1 (10 reviews)
Reviewer's quote

...Wanting my refund NOW !!..

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...they billed me again and then shipped the product which I shipped back with my own money… I’ve been waiting two weeks and still no refund..

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Product or Service Quality
1.8 (324 reviews)
2.5 (13 reviews)
Reviewer's quote

Tried to cancel service after first shipment because we were very dissatisfied with the food. Of course, you cant cancel online, you must call. The rep told me I must may for 8 weeks of meals before being eligible to stop service...

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I was sort of skeptical at first and even thought the nutritionists at my location were only going to try sell me their products, but nothing could've been further from the truth. Never once did they try and push more product on me than I needed (4 boxes of meal replacements each week), and they've...

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Nutrisystem and Medifast Pros and Cons

Pros
  • Convenience
  • Website very colorful and promising
  • Shakes
  • Worked great for me
  • Coaches were great
  • Lost 100 lbs in 6 months
Cons
  • Poor customer service
  • Cancellation policy
  • Price
  • Program did not work well for me
  • No one ever answers the phones
  • Its expensive and tastes bad

Nutrisystem and Medifast Most Positive Reviews

Top rated reviews
5

Food was not good. It was either too sweet, to hot, tasteless or messy to fix. It certainly wasn't filling.
Wife lost no...

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5

I am a client of Medifast and have been on this program for 3 months now and it works unbelievably well! The program is...

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5

I have followed the program to the T and have went from 230lbs to 185lbs and still losing. Takes a bit of discipline...

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5

Today at 4:25 I received an email from TransformU telling me that the Alexandria (VA) Medifast center will be closing...

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Nutrisystem and Medifast Most Critical Reviews

Lowest rated reviews
1

I received my Nutrisystem's food a few days ago and cannot describe how horrible it tastes. Whatever they put into the...

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1

I joined Medifast on 17 October 2014 and write a check for $650.45. That was exactly 7 weeks ago. Today I got an...

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1

There is an old joke about two women on a cruise, and one says, "The food here is really terrible," and the other respon...

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1

No follow up on locked account; despite phone call and emails to customer service. Customer service phone rep unable to...

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Nutrisystem and Medifast Latest Reviews

Recent published reviews
1.9

I ordered Nutrisystem on 9/10/2020, part of the order was dry and most of it frozen type food. On 9/14/2020 the dry...

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1

My name is
Robert Fulmer and you have not refunded the 380 dollars that you put on my credit card
Robert Fulmer
19701 Grayh...

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2.4

I signed up for a 2 month delivery on Nutrisystem. My first month, the frozen and non perishable came at the same time....

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1

I placed a one time order over the phone. I made the representative make sure it was not on auto ship. He assured me I...

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Nutrisystem and Medifast Products and Services

Most reviewed product and services
  • Nutrisystem Diet Plan (115 reviews)
  • Nutrisystem Customer Care (74 reviews)
  • Nutrisystem Subscription (51 reviews)
  • Medifast Weight Loss Program (16 reviews)
  • Medifast Customer Care (1 review)
  • Medifast Snack Bar (1 review)