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Mediacom

Telecommunications
  • 0 ISSUES RESOLVED
  • 595 TOTAL REVIEWS
  • $92.4K CLAIMED LOSSES
  • $616 AVERAGE LOSS
1.5
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Customer service 4
  • Sales guy and manager 3
  • Pleasant technician 2
  • When it worked once 2
  • Tech who came to the house who was professional and polite 1

Customers don't like

  • Issue was not resolved13
  • How poor customer service is12
  • No one resolves problem12
  • No one resolves the problem12
  • Unable to resolve problem9
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Time Warner Cable

Telecommunications
  • 5 ISSUES RESOLVED
  • 1494 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $3.5K AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Internet speed when it works 11
  • No contract 7
  • Field technician 6
  • Variety of channels 6
  • Techs who came to my home 4

Customers don't like

  • Lack of problem solving29
  • No solution to simple task27
  • Argumentative customer service23
  • Customer service15
  • Frequent cable outages14
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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