Mediacom vs Time Warner Cable

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Mediacom

Telecommunications
  • 0 ISSUES RESOLVED
  • 558 TOTAL REVIEWS
  • $89.1K CLAIMED LOSSES
  • $610 AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Customer service 4
  • Sales guy and manager 3
  • Pleasant technician 2
  • Tech 1
  • Tech who came to the house who was professional and polite 1

Customers don't like

  • Issue was not resolved11
  • No one resolves the problem11
  • How poor customer service is10
  • No one resolves problem9
  • Poor customer service8

Products by Mediacom

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Time Warner Cable

Telecommunications
  • 5 ISSUES RESOLVED
  • 1438 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $3.5K AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Internet speed when it works 11
  • No contract 7
  • Field technician 6
  • Variety of channels 6
  • Techs who came to my home 4

Customers don't like

  • Lack of problem solving29
  • No solution to simple task27
  • Argumentative customer service23
  • Frequent cable outages14
  • Customer service13

Products by Time Warner Cable

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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