PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Minute Clinic and Med Express as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Minute Clinic
Med Express

Minute Clinic and Med Express Overview

Total reviews
675
204
Company responses
0
0
Issues resolved
9
0

Minute Clinic and Med Express Consumer Ratings

Rank
335 out of 1980 in Hospitals, Clinics and Medical Centers category
332 out of 1980 in Hospitals, Clinics and Medical Centers category
Customer service
255 in category
245 in category
Product or Service Quality
225 in category
221 in category
Website
314 in category
306 in category
Diversity of Products or Services
272 in category
301 in category

Minute Clinic and Med Express Rating Details

Customer service
1.3 (373 reviews)
1.3 (99 reviews)
Reviewer's quote

...We both called their customer service number ending in 2727 and was on hold for over 2 hours and finally gave up. This is totally unacceptable of Minute Clinic can not handle the demand then maybe they should not be doing any testing for Covid 19..

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...Terrible place and customer service sucks..

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Product or Service Quality
1.5 (315 reviews)
1.5 (94 reviews)
Reviewer's quote

...We called the customer service number and was on hold for 2 hours and finally gave up. This is unacceptable of Minute Clinic can not handle the demand then they should not do the testing..

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...Three different times the service is awful. First time I went called when I was in the parking lot at 2pm they stated we ran out of testing. Called the next day they stated they wasnt testing anymore that day even though it was before cut off time...

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Website
1.9 (287 reviews)
2 (78 reviews)
Reviewer's quote

...The website and personnel say results will be available in 2-4 days. It is important for us to receive our results as we care for our infant granddaughter while our daughter works as a first line responder in a hospital. It is July 5, 2020 No results...

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Banned from Med Express with no reason whatsoever instead I get handed a letter. Very unprofessional and tossing aside the Hippocratic oath as if it's garbage.

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Diversity of Products or Services
1.7 (285 reviews)
1.5 (89 reviews)
Reviewer's quote

Rip off people for covered services..

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...I asked why- they took my insurance and I had a credit card on file to pay for the services. The answer I got ?? We don’t have time today to see you ..

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Minute Clinic and Med Express Pros and Cons

Pros
  • Friendly nurse practitioner
  • Convenient
  • Care
  • Location to our home
  • Convenience of the location
  • Staff
Cons
  • Poor customer service
  • Unprofessional service
  • Service
  • Bad service
  • Staff
  • Lack of empathy

Minute Clinic and Med Express Most Positive Reviews

Top rated reviews
5

Before you begin reading all of the negative comments on this message board, I want there to be something positive for y...

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5

I had to visit MedExpress yesterday, September 1st because I couldn't get an appointment w my PCP! All the staff at...

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5

Thank you for the attached pix. Next question must be: how long would it take you to get an appt with your primary car...

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5

I have visited the local office six or seven times. Occasionally there is a surly receptionist, but most staff are very...

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Minute Clinic and Med Express Most Critical Reviews

Lowest rated reviews
1

Arrived at clinic at 130 pm, sign showed return time of 140pm during lunch. Waited until 210pm nurse returned and said...

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1

I woke up on a Sunday with UTI symptoms so I went to a Med Express in Woodbury, NJ to get antibiotics because I really...

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1

I had a terrible experience here this morning. I waited an hour and a half and had to leave without seeing anyone from t...

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1

I came here when my eyes was so hurt ,when I saw the doctor just ask me couple questions then tell me that he can not do...

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Minute Clinic and Med Express Latest Reviews

Recent published reviews
1

Got tested at 1:40 PM on July 2nd. Spoke to someone on the 7th, and they told me on day 8 of no results, call back and...

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No votes

dot exam they *** suck.come back every 3months pay $97.

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1

My son had a Covid 19 test done on July 7 th at a CVS drive thru in Connecticut and it is now Day 5 going on Day 6 and...

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1.8

I went to get tested at the location in Boynton Beach Fl. Three different times the service is awful. First time I went...

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Minute Clinic and Med Express Products and Services

Most reviewed product and services
  • Minute Clinic Customer Care (149 reviews)
  • Minute Clinic Medical Care (119 reviews)
  • Minute Clinic Nurse (60 reviews)
  • Med Express Doctor (39 reviews)
  • Med Express Medical Care (37 reviews)
  • Med Express Customer Care (23 reviews)