PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Med Express and Minute Clinic as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Med Express
Minute Clinic

Med Express and Minute Clinic Overview

Total reviews
196
622
Company responses
0
0
Issues resolved
0
9

Minute Clinic was first mentioned on PissedConsumer on Dec 17, 2012 and since then this brand received 622 reviews. It is 426 reviews more than Med Express received since Mar 26, 2012.

Med Express and Minute Clinic Consumer Ratings

Rank
313 out of 2947 in Hospitals, Clinics and Medical Centers category
320 out of 2947 in Hospitals, Clinics and Medical Centers category
Staff
273 in category
275 in category
Customer service
233 in category
237 in category
Product or Service Quality
209 in category
214 in category

According to consumer ratings and reviews, Med Express ranks 7 points higher in the Hospitals, Clinics and Medical Centers category than Minute Clinic. People gave Med Express 1.6 stars for Staff criterion in Hospitals, Clinics and Medical Centers category and it is 463 points higher than the worst rated brand in this category. At the same time, Minute Clinic was rated 1.6 stars for Staff criterion in this category and it is 461 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Med Express has a higher rating than Minute Clinic. Regarding Product or Service Quality criterion, consumers gave Med Express 1.6 stars and it is 72% greater than other in category. Minute Clinic however was rated 1.5 stars and it is 71% greater than other in category.

Med Express and Minute Clinic Rating Details

Staff
1.6 (100 reviews)
1.6 (320 reviews)
Reviewer's quote

...Those two staff members should be ashamed of themselves for how they treated my handicapped son and I..

Samantha D

...The computer shouldn’t accept signups unless staff WILL stay to see the patient..

Mark B
Customer service
1.4 (94 reviews)
1.3 (335 reviews)
Reviewer's quote

I went to the greensburg location for what I thought was a bad virus. I hadn’t kept anything down since Thursday evening and worried I was dehydratedWent to register and said what my concern was.Was turned away and said they wouldn’t see me.. I asked why- they took my insurance and I had a credit...

PissedConsumer1277003

...For three days I tried to reach their customer service to rectify the situation and each time I was placed on hold for over an hour. I still have not been able to reach anyone. Disgusting!..

PissedConsumer1702984
Product or Service Quality
1.6 (89 reviews)
1.5 (287 reviews)
Reviewer's quote

I went into medexpress for a possible UTI and they told me I tested positive, so they put me on the medication I needed. A couple days later I receive a call back to tell me the medicine they put me on wasn’t effective in treating my infection and they put me on something stronger. After that...

PissedConsumer1312662

I went in with a lighter case of Poison Ivy. I told the Nurse that Prednisone had worked in the past. She gave me a cream. It didn’t work. In order to get a hold of her I had to go through the call center and wait 24 hrs for a call back. Then she prescribed a light dose of prednisone. It worked but...

Patrick H

Med Express and Minute Clinic Pros and Cons

Pros
  • Location to our home
  • Convenience of the location
  • Hours
  • Friendly nurse practitioner
  • Convenient
  • Care
Cons
  • Bad service
  • Staff
  • Refused to provide treatment
  • Poor customer service
  • Service
  • Unprofessional service

Med Express and Minute Clinic Most Positive Reviews

Top rated reviews
5

I had to visit MedExpress yesterday, September 1st because I couldn't get an appointment w my PCP! All the staff at...

5

Before you begin reading all of the negative comments on this message board, I want there to be something positive for y...

Med Express and Minute Clinic Most Critical Reviews

Lowest rated reviews
1

I woke up on a Sunday with UTI symptoms so I went to a Med Express in Woodbury, NJ to get antibiotics because I really...

1

Arrived at clinic at 130 pm, sign showed return time of 140pm during lunch. Waited until 210pm nurse returned and said...

Med Express and Minute Clinic Latest Reviews

Recent published reviews
1.1

Was denied an antibiotic...I am 65 yr old female ...fragile health...heart issues...cancer survivor..told nurse...

Read all 196 reviews
2.6

I went to the clinic this past Friday and saw a VERY kind NP whos name was Pa, she was kind and thoughtful. Lets go...

Read all 622 reviews

Med Express and Minute Clinic Products and Services

Most reviewed product and services
  • Med Express Doctor (39 reviews)
  • Med Express Medical Care (34 reviews)
  • Med Express Customer Care (23 reviews)
  • Minute Clinic Customer Care (145 reviews)
  • Minute Clinic Medical Care (119 reviews)
  • Minute Clinic Nurse (57 reviews)