PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Med Express and Minute Clinic as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Med Express
Minute Clinic

Med Express and Minute Clinic Overview

Total reviews
202
646
Company responses
0
0
Issues resolved
0
9

Med Express and Minute Clinic Consumer Ratings

Rank
330 out of 1972 in Hospitals, Clinics and Medical Centers category
333 out of 1972 in Hospitals, Clinics and Medical Centers category
Customer service
246 in category
247 in category
Product or Service Quality
221 in category
222 in category
Diversity of Products or Services
301 in category
271 in category
Price Affordability
262 in category
217 in category

Med Express and Minute Clinic Rating Details

Customer service
1.3 (98 reviews)
1.3 (353 reviews)
Reviewer's quote

...Terrible place and customer service sucks..

Read full review

...Tried calling their customer service at 866-389-2727 but nobody picks up phone even after holding line for more than 30 min each time. There is no option for them to call me back. Just perpetual message that "Please hold line for next customer"..

Read full review
Product or Service Quality
1.5 (93 reviews)
1.5 (300 reviews)
Reviewer's quote

...My family doctor is positive that I have a mild form of Corona virus MedExpress refused me service and will not test me. I don't know if it's illegal but it's definitely unethical to turn away patience that are sick..

Read full review

...Also good luck trying to get a hold of their customer service. Will never go here ago for anything! Additionally I will never recommend anyone to go here!!..

Read full review
Diversity of Products or Services
1.5 (88 reviews)
1.7 (272 reviews)
Reviewer's quote

...I asked why- they took my insurance and I had a credit card on file to pay for the services. The answer I got ?? We don’t have time today to see you ..

Read full review

Rip off people for covered services..

Read full review
Price Affordability
1.6 (79 reviews)
1.9 (247 reviews)
Reviewer's quote

Banned from Med Express with no reason whatsoever instead I get handed a letter. Very unprofessional and tossing aside the Hippocratic oath as if it's garbage.

Read full review

...use Medicare and was bill full price. They will not answer the billing telephone number Big surprise..

Read full review

Med Express and Minute Clinic Pros and Cons

Pros
  • Location to our home
  • Convenience of the location
  • Staff
  • Friendly nurse practitioner
  • Convenient
  • Care
Cons
  • Bad service
  • Staff
  • Lack of empathy
  • Poor customer service
  • Service
  • Unprofessional service

Med Express and Minute Clinic Most Positive Reviews

Top rated reviews
5

I had to visit MedExpress yesterday, September 1st because I couldn't get an appointment w my PCP! All the staff at...

Read full review
5

Before you begin reading all of the negative comments on this message board, I want there to be something positive for y...

Read full review
5

I have visited the local office six or seven times. Occasionally there is a surly receptionist, but most staff are very...

Read full review
5

Thank you for the attached pix. Next question must be: how long would it take you to get an appt with your primary car...

Read full review

Med Express and Minute Clinic Most Critical Reviews

Lowest rated reviews
1

I woke up on a Sunday with UTI symptoms so I went to a Med Express in Woodbury, NJ to get antibiotics because I really...

Read full review
1

Arrived at clinic at 130 pm, sign showed return time of 140pm during lunch. Waited until 210pm nurse returned and said...

Read full review
1

I came here when my eyes was so hurt ,when I saw the doctor just ask me couple questions then tell me that he can not do...

Read full review
1

I had a terrible experience here this morning. I waited an hour and a half and had to leave without seeing anyone from t...

Read full review

Med Express and Minute Clinic Latest Reviews

Recent published reviews
No votes

This company wasted a week of my time, putting me through 3 phone interviews. I interviewed well through all of them...

Read full review
1.2

After sitting on hold for over 30 minutes and not being able to get in touch with anyone, I made my appointment online...

Read full review
1

Went to MedExpress with Corona virus symptoms fever cough sore throat 2 weeks prior to this coworker tested positive for...

Read full review
1

Got a urine sample and paid $200 for the session. Two weeks later I get an invoice for $400 for the urine sample. In...

Read full review

Med Express and Minute Clinic Products and Services

Most reviewed product and services
  • Med Express Doctor (39 reviews)
  • Med Express Medical Care (37 reviews)
  • Med Express Customer Care (23 reviews)
  • Minute Clinic Customer Care (149 reviews)
  • Minute Clinic Medical Care (119 reviews)
  • Minute Clinic Nurse (60 reviews)