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McDonalds
Whataburger

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

McDonalds

McDonalds

2.1
  • 9 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 4016 TOTAL REVIEWS
Rank
58 out of 1372
in Fast Food category
Rating Details
Customer service
Staff
Location
Quality of Food
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    7808
  • SUCCESSFUL
    80%
  • AVG CALL DURATION
    03:43
  • ISSUES RESOLVED
    12%
Top Products and Services
2.3
582 reviews
2.4
556 reviews
2.2
201 reviews
Whataburger

Whataburger

2.2
  • 2 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 347 TOTAL REVIEWS
Rank
51 out of 1372
in Fast Food category
Rating Details
Customer service
Staff
Location
Quality of Food
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    7
  • SUCCESSFUL
    71%
  • AVG CALL DURATION
    01:46
  • ISSUES RESOLVED
    0%
Top Products and Services
2.9
58 reviews
2
51 reviews
2.8
30 reviews

How would you compare McDonalds vs Whataburger?

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Anonymous
#1635174

Whataburger is doing what McDonalds says it wants to do. Whataburger provides fast polite service with no waiting around the counter.

McDonalds is hobbled by untrained, impolite staff who slow down ordering with their upsale spiels and inattention to customer requests. MacDonalds is burdened with too many menu items with too many choices. It can take 10 minutes for one person to place an order. A complex menu insures mistakes.

I have walked out of McDonalds after 10 minutes in line (my limit) without being waited on. The sound level of the ice grinder for the frappe machine runs about 20 DB over the threshold of pain. Terrible noise in order area! McDonalds is paranoid that a customer might get more than his share of condiments.

You have to practically beg to get salt and pepper. (cheap bast--ds!) Whataburger usually greets you, takes your order and gives you a table tent in less than 5 minutes. The staff is trained, the menu is simple, and the system eliminates counter crowding. Table service is fast and they bring you a selection of condiments to choose from.

McDonalds is not fast food, it is not even half fast food! They have lost the edge that Ray Kroc gave them.

Complicated menus of foo-foo drinks and food, with complicated ordering systems administered by clueless counter help has made them slower and slower. McDonalds is a Whataburger wannabe

Anonymous
#1364805

McDonald's doesn't compare!! Whataburger is fresh, you can taste the freshness of all ingredients.

The variety and combinations of their burgers is like no other.

I didn't think there's a that I haven't tasted.... With that being said, Whataburger wins hands down..

Anonymous
#1358420

Whataburger is doing what McDonalds says it wants to do. Whataburger provides fast polite service with no waiting around the counter.

McDonalds is hobbled by untrained, impolite staff who slow down ordering with their upsale spiels and inattention to customer requests. MacDonalds is burdened with too many menu items with too many choices. It can take 10 minutes for one person to place an order. A complex menu insures mistakes.

I have walked out of McDonalds after 10 minutes in line (my limit) without being waited on. The sound level of the ice grinder for the frappe machine runs about 20 DB over the threshold of pain. Terrible noise in order area! McDonalds is paranoid that a customer might get more than his share of condiments.

You have to practically beg to get salt and pepper. (cheap bast--ds!)

Whataburger usually greets you, takes your order and gives you a table tent in less than 5 minutes. The staff is trained, the menu is simple, and the system eliminates counter crowding. Table service is fast and they bring you a selection of condiments to choose from.

McDonalds is not fast food, it is not even half fast food!

They have lost the edge that Ray Kroc gave them. Complicated menus of foo-foo drinks and food, with complicated ordering systems administered by clueless counter help has made them slower and slower.

McDonalds is a Whataburger wannabe.

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