PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Subway and McDonalds as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Subway
McDonalds

Subway and McDonalds Overview

Total reviews
1100
4135
Company responses
0
0
Issues resolved
2
12

McDonalds was first mentioned on PissedConsumer on Dec 5, 2007 and since then this brand received 4135 reviews. It is 3035 reviews more than Subway received since Dec 27, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Subway customer support team and McDonalds customer service.

Subway and McDonalds Consumer Ratings

Rank
55 out of 1073 in Fast Food category
58 out of 1073 in Fast Food category
Customer service
49 in category
41 in category
Staff
53 in category
49 in category
Location
45 in category
43 in category

According to consumer ratings and reviews, Subway ranks 3 points higher in the Fast Food category than McDonalds. People gave Subway 1.6 stars for Customer service criterion in Fast Food category and it is 80 points higher than the worst rated brand in this category. At the same time, McDonalds was rated 1.7 stars for Customer service criterion in this category and it is 88 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that McDonalds has a higher rating than Subway. Regarding Location criterion, consumers gave Subway 2.9 stars and it is 65% greater than other in category. McDonalds however was rated 2.9 stars and it is 67% greater than other in category.

Subway and McDonalds Rating Details

Customer service
1.6 (322 reviews)
1.7 (1610 reviews)
Reviewer's quote

...They have better than top notch customer service. They know how to treat a returning customer. Not like subway..

PissedConsumer1764549

...Most McDonald's have great customer service, but this one must have extremely poor management or ownership???..

James S
Staff
1.6 (282 reviews)
1.7 (1535 reviews)
Reviewer's quote

Bad customer service! Put 2 different sandwich on one tray! I am a strict vegan and the staff put a vegan subway and meat on same tray. Too lazy to give 2 trahs..

Laporcha

... to me something needs to be done about her as i wont be going there again as this is the 3rd time shes been ignorant like that please do something about this staff member....

Miguel
Location
2.9 (261 reviews)
2.9 (1442 reviews)
Reviewer's quote

...com or a telephone call from the owner/operator of the Wagoner location. (That is if customer service means anything to this company)..

Rocky M

Blue color t shirt 1 lady, she is so mean , I spend minimum $10 everyday in this location ( 541 6th ave newyork ny 10011) , I never notice that outside food is not allowed here, but the way she telling me to not to eat the food over here its insulting , you have no rights to insult any one..

FAZLAY N

Subway and McDonalds Pros and Cons

Pros
  • Subs themselves were okay
  • Place of restraunt
  • Location
  • Proximity to my house
  • Usually the food
  • Most unprofessional
Cons
  • Customer service
  • Service
  • Owners
  • Customer service
  • Service
  • I did not like the customer service

Subway and McDonalds Most Positive Reviews

Top rated reviews
5

I'd like to file a complaint on the new manager of this location Kayla. She has illegally fired two employees and violat...

5

Everything was cold we ordered a double with chesse but received a mc chicken

Subway and McDonalds Most Critical Reviews

Lowest rated reviews
1

I ordered a Subway Melt. The girl taking my order tells me that they don't make that sub anymore. A Subway Melt is a to...

1

I have eaten at many McDonalds restaurants since this is my favorite fast food place. All the McDonalds I visited have...

Subway and McDonalds Latest Reviews

Recent published reviews
1.9

Subway stole my money and didn't give me what I had ordered. I was missing two main ingredients. They called me a liar...

Read all 1100 reviews

They are contacting the owners and sending me a free meal card

Read all 4135 reviews

Subway and McDonalds Products and Services

Most reviewed product and services
  • Subway Sandwich (296 reviews)
  • Subway Customer Care (111 reviews)
  • Subway Manager (92 reviews)
  • Mcdonalds Manager (612 reviews)
  • Mcdonalds Customer Care (568 reviews)
  • Mcdonalds Drive-through (212 reviews)