PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Steak N Shake and McDonalds as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Steak N Shake
McDonalds

Steak N Shake and McDonalds Overview

Total reviews
3459
4348
Company responses
0
0
Issues resolved
4
13

Steak N Shake and McDonalds Consumer Ratings

Rank
138 out of 2613 in Cafes, Restaurants and Bars category
43 out of 655 in Fast Food category
Customer service
149 in category
42 in category
Location
154 in category
42 in category
Quality of Food
102 in category
55 in category
Price Affordability
57 in category
46 in category

Steak N Shake and McDonalds Rating Details

Customer service
1.6 (1692 reviews)
1.6 (1699 reviews)
Reviewer's quote

I think it's ridiculous that you cannot get ahold of anybody in customer service not even corporate not even a district I've done called for the Steak and Shakes here in Indianapolis Indiana and not one person in any of those stores can answer their phone I will blast it all over Facebook this is...

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...Very argumentative, and unwilling to provide quality customer service and resolve minor issues or concern as it pertains to food quality, and preparation..

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Location
2.9 (1484 reviews)
2.9 (1508 reviews)
Reviewer's quote

8100 Veterans Highway Millersville, MD 21108 is the location. Maryland The service at the beginning was pleasant enough. When I asked about free kids meals, they were no longer honoring the offer because of Covid..

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...This location was at 1822 Indianapolis Blvd, whiting in 46394. I placed my order at 7:34pm on 7/18/30..

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Quality of Food
2.4 (1445 reviews)
2.1 (1483 reviews)
Reviewer's quote

...This location in Bradenton Fl definitely is not upholding steak N shake standard or even quality of food. Dont think Ill ever go back to a steakNshake after this horrible experience. I will like a full refund...

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Poor quality of food. McDonalds has always stood behind the food it serves and the service that is given to customers. On several occasions with the restaurant located at 920 N...

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Price Affordability
3.2 (1437 reviews)
2.8 (1488 reviews)
Reviewer's quote

...We also had a question about the total price. Through girl at the drive through answered us very curtly, almost rude) about price. When we got our hot dogs there were no condiments, nor was there a receipt..

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...number and immediately quotes on a second window without letting me finish what I was saying get to the window before I can say anything they're yelling or price at me and in one instance handed me food and when I told her this isn't mine she rolls her eyes walked away left me holding the food out the window walk back five minutes later and said we can't take it back you can keep it if you want this was the McDonald's on University Street in Peoria Illinois why are your employees so rude especially to the DoorDash...

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Steak N Shake and McDonalds Pros and Cons

Pros
  • Food
  • Location
  • Price
  • Usually the food
  • Proximity to my house
  • Food
Cons
  • Customer service
  • Service
  • Incorrect order
  • Customer service
  • Service
  • I did not like the customer service

Steak N Shake and McDonalds Most Positive Reviews

Top rated reviews
5

Positive the people are amazing thanks to Kellie Rhodes who works at the east Washington street Steak 'n Shake all the...

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5

Everything was cold we ordered a double with chesse but received a mc chicken

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5

my mother and me went to the steak and shake on 86th street zionsville ind and we were seating and after we placed our...

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5

I was driving home after a long road trip with the family and we decided to stop at this McDonalds for a bathroom...

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Steak N Shake and McDonalds Most Critical Reviews

Lowest rated reviews
1

I think this is the first time I have walked out of an eatery before being seated. The attitude of this, and I use this...

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1

I have eaten at many McDonalds restaurants since this is my favorite fast food place. All the McDonalds I visited have...

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1

When we got there we had to wait over an hour to get our food and the floors were dirty and it looked liked no one had...

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1

This place is horrible. I would not feed my dog at this place.when I first went thru drive the lady was so rude. I...

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Steak N Shake and McDonalds Latest Reviews

Recent published reviews
1.6

S n S agreed to replace my 5 gift cards over the past year. Never replaced cards

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No votes

Out of electricity all but 2 days. diabetic time 11:23 am 3 slips #1407. I drove 12 miles to your Pottstown Mc Donalds...

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4.3

Offered suggestion to use precooked patties at busy times to speed service. Just warm up and serve. Works elsewhere. Pos...

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3.1

As a consumer I have a lot of issues with McDonald's long Waits unprofessional employees as I'm pulling through the...

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Steak N Shake and McDonalds Products and Services

Most reviewed product and services
  • Steak N Shake Customer Care (586 reviews)
  • Steak N Shake Manager (281 reviews)
  • Steak N Shake Drive-through (274 reviews)
  • Mcdonalds Manager (622 reviews)
  • Mcdonalds Customer Care (586 reviews)
  • Mcdonalds Drive-through (216 reviews)