PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about McDonalds and Steak N Shake as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

McDonalds
Steak N Shake

McDonalds and Steak N Shake Overview

Total reviews
4266
3379
Company responses
0
0
Issues resolved
12
4

McDonalds and Steak N Shake Consumer Ratings

Rank
47 out of 648 in Fast Food category
138 out of 2597 in Cafes, Restaurants and Bars category
Customer service
42 in category
148 in category
Location
45 in category
149 in category
Price Affordability
44 in category
57 in category
Quality of Food
57 in category
92 in category

McDonalds and Steak N Shake Rating Details

Customer service
1.6 (1659 reviews)
1.6 (1649 reviews)
Reviewer's quote

...Maybe he needs to be trained better in customer service or should be doing a different job within the company because his behavior was completely uncalled for..

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Customer service girls are great. Response from upper management stinks. Oh wait it's been over 1 month and still no response...

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Location
2.9 (1480 reviews)
2.9 (1451 reviews)
Reviewer's quote

..., or I would have used drive-thru, but this location does allow walk-ups, or used to. I've never been treated like this before. The pandemic rules are as hard on customers as they are on employees - each business has different rules and they keep changing...

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...It let me place an order and that location was not serving breakfast. I was charged $26. 47 for me meal and I did not receive it...

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Price Affordability
2.8 (1448 reviews)
3.2 (1408 reviews)
Reviewer's quote

They are price gouging I paid 8. 00 for a quarter pounder today! That’s rediculous!..

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...We also had a question about the total price. Through girl at the drive through answered us very curtly, almost rude) about price. When we got our hot dogs there were no condiments, nor was there a receipt..

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Quality of Food
2.1 (1447 reviews)
2.4 (1405 reviews)
Reviewer's quote

Poor quality of food. McDonalds has always stood behind the food it serves and the service that is given to customers. On several occasions with the restaurant located at 920 N...

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The experience today was awful from the service to the quality of food to the attitudes of the employees who waited on us. This is the tjird time we have experience this and I finally said enough is enough thats why I called..

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McDonalds and Steak N Shake Pros and Cons

Pros
  • Usually the food
  • Proximity to my house
  • Food
  • Food
  • Location
  • Price
Cons
  • Customer service
  • Service
  • I did not like the customer service
  • Customer service
  • Service
  • Incorrect order

McDonalds and Steak N Shake Most Positive Reviews

Top rated reviews
5

Everything was cold we ordered a double with chesse but received a mc chicken

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5

Positive the people are amazing thanks to Kellie Rhodes who works at the east Washington street Steak 'n Shake all the...

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5

I was driving home after a long road trip with the family and we decided to stop at this McDonalds for a bathroom...

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5

my mother and me went to the steak and shake on 86th street zionsville ind and we were seating and after we placed our...

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McDonalds and Steak N Shake Most Critical Reviews

Lowest rated reviews
1

I have eaten at many McDonalds restaurants since this is my favorite fast food place. All the McDonalds I visited have...

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1

I think this is the first time I have walked out of an eatery before being seated. The attitude of this, and I use this...

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1

This place is horrible. I would not feed my dog at this place.when I first went thru drive the lady was so rude. I...

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1

When we got there we had to wait over an hour to get our food and the floors were dirty and it looked liked no one had...

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McDonalds and Steak N Shake Latest Reviews

Recent published reviews
No votes

An employee at one of your establishments based in Homstead, FL, said racially insensitive things in a Facebook direct...

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3.5

I love Steak n Shake! But the past few times I've gone there have been really weird. The first event happened like this....

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1

Hello there I would like to ask you why it is that I can not get a Delivery to my address which is 30 minutes away but m...

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1.6

Manager said call the board of health they are here all the time anyways simply because I complained about the...

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McDonalds and Steak N Shake Products and Services

Most reviewed product and services
  • Mcdonalds Manager (621 reviews)
  • Mcdonalds Customer Care (578 reviews)
  • Mcdonalds Drive-through (215 reviews)
  • Steak N Shake Customer Care (583 reviews)
  • Steak N Shake Manager (279 reviews)
  • Steak N Shake Drive-through (274 reviews)