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  • 9 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2654 TOTAL REVIEWS
Rank
37 out of 528
in Fast Food category
Rating Details
Customer service
Staff
Location
Diversity of Products or Services
Price Affordability
Statistics of Customer Service Calls
  • TOTAL CALLS
    3368
  • SUCCESSFUL
    93%
  • AVG CALL DURATION
    03:47
  • ISSUES RESOLVED
    3%
Top Products and Services
2.3
303 reviews
2.5
228 reviews
2.2
100 reviews
  • 3 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2477 TOTAL REVIEWS
Rank
102 out of 1355
in Cafes, Restaurants and Bars category
Rating Details
Customer service
Staff
Location
Diversity of Products or Services
Price Affordability
Statistics of Customer Service Calls
  • TOTAL CALLS
    992
  • SUCCESSFUL
    89%
  • AVG CALL DURATION
    03:47
  • ISSUES RESOLVED
    4%
Top Products and Services
2.7
349 reviews
2.9
178 reviews
2.5
154 reviews
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

How would you compare Mcdonalds vs Steak N Shake?

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Anonymous
#1528601

I prefer the food at SnS, but the service, cleanliness, courtesy, consistently infintely better at McDonalds

Anonymous
#1479102

Personally, I see no problem at McD's. As a matter of fact, I believe it to be one of the better managed fast food restaurants.

we do not visit often, but when we do I always notice the cleanliness, granted many locations have been renovated, but I cannot remember the last time I couldn't sit at a table because it hadn't been wiped down. Customer care is acceptable. The food has improved over the years and is always hot. Is it great?

No. But it's tasty. I think McDonald's gets a bad rap simply because they are the biggest and best known. Sometimes people consider that something negative.

When we travel by car it is a place where we know what we're getting. SnS on the other hand, shares only the food as a positive. Frankly, I don't remember it always being that way. While most of the wait staff is competent and friendly, the management is anything but.

They need to be in the "right mood". Apparently, they are trained to manage the food service and little else. Staffing appears to be one area that is neglected. At times when customers wait for a table there is minimal bussing.

Restrooms are not attended to. The overworked staff displays little personality. At McD's, we have actually had nice (brief, but) interactive conversation with FOH employees.

A more welcoming environment. SnS: there's more to hospiality, than just serving up a (good) burger and sending the guest on their way.

Anonymous
Cincinnati, Ohio, United States #1182538

I have never not gotten waited on at Mc DONALDS. iT'S HARD TO COMPARE A WALK IN GIVE YOUR ORDER AND WAIT TO A SIT DOWN WAITRESS TAKES YOUR ORDER RESTURANT.

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