PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about McDonalds and Steak N Shake as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

McDonalds
Steak N Shake

McDonalds and Steak N Shake Overview

Total reviews 4495 3546
Company responses 0 0
Issues resolved 14 5

McDonalds and Steak N Shake Consumer Ratings

Rank
66 out of 649 in Fast Food category
143 out of 2583 in Cafes, Restaurants and Bars category
Customer service
43 in category
160 in category
Location
42 in category
158 in category
Price Affordability
50 in category
58 in category
Quality of Food
63 in category
112 in category

McDonalds and Steak N Shake Rating Details

Customer service
1.6 (1754 reviews)
1.6 (1736 reviews)
Reviewer's quote

...yes! Your on line customer service link..

Read full review

...name is Angela the store is currently way understaffed I have waited in the Drive-Thru line for more than 30 minutes to order food when trying to call your customer service number your service hangs up because you did not have after hours answering machines this seems to be an ongoing issue with more than just one location of your company it needs to be seriously...

Read full review
Location
2.8 (1549 reviews)
2.9 (1519 reviews)
Reviewer's quote

...The location was Virginia Mn 55792..

Read full review

Went to the location on Clyde Park and 54th Street, and their ice machine was down because of mold. But, they did not tell customers that they had no ice, and instead served warm drinks to customers. When asked why they did not, I was told they don't typically inform their customers about issues...

Read full review
Price Affordability
2.8 (1541 reviews)
3.2 (1466 reviews)
Reviewer's quote

...might get a burger somewhere in the mess of condiments thrown together on a soggy bun defiantly not fresh , sanitary or anywhere worth even a quarter of the price they charge, I would rather eat covid 19. Then order anything from that dirty nasty gross in humane menu again...

Read full review

...( had asked about the shakes being half price( we were not told they were Monday thru Friday. Shakes did not come with food we were told she forgot to order them but would place the order. Well we waited & waited then got a manager...

Read full review
Quality of Food
2.1 (1525 reviews)
2.4 (1484 reviews)
Reviewer's quote

Poor quality of food. McDonalds has always stood behind the food it serves and the service that is given to customers. On several occasions with the restaurant located at 920 N...

Read full review

...This location in Bradenton Fl definitely is not upholding steak N shake standard or even quality of food. Dont think Ill ever go back to a steakNshake after this horrible experience. I will like a full refund...

Read full review

McDonalds and Steak N Shake Pros and Cons

Pros
  • Usually the food
  • Most unprofessional
  • Proximity to my house
  • Food
  • Location
  • Price
Cons
  • Customer service
  • Service
  • I did not like the customer service
  • Customer service
  • Service
  • Bad service

McDonalds and Steak N Shake Most Positive Reviews

Top rated reviews
5

Everything was cold we ordered a double with chesse but received a mc chicken

Read full review
5

Positive the people are amazing thanks to Kellie Rhodes who works at the east Washington street Steak 'n Shake all the...

Read full review
5

I was driving home after a long road trip with the family and we decided to stop at this McDonalds for a bathroom...

Read full review
5

my mother and me went to the steak and shake on 86th street zionsville ind and we were seating and after we placed our...

Read full review

McDonalds and Steak N Shake Most Critical Reviews

Lowest rated reviews
1

I have eaten at many McDonalds restaurants since this is my favorite fast food place. All the McDonalds I visited have...

Read full review
1

I think this is the first time I have walked out of an eatery before being seated. The attitude of this, and I use this...

Read full review
1

This place is horrible. I would not feed my dog at this place.when I first went thru drive the lady was so rude. I...

Read full review
1

When we got there we had to wait over an hour to get our food and the floors were dirty and it looked liked no one had...

Read full review

McDonalds and Steak N Shake Latest Reviews

Recent published reviews
1.8

Called them 3 times....went in and told employees
Received 2 calls....told it would be handled....was not until 4 months...

Read full review
1

I ordered a meal on the app and when i went to pick it up, the store was closed (said it was open on google) and my...

Read full review
2.6

It took me me 4 months to get results.
To take our damaged flag down off their pole.
No one looks up anymore...not employe...

Read full review
1

Was served Food that was horrible, without a receipt. so I asked for refund , they gave me a hard time about refund ,...

Read full review

McDonalds and Steak N Shake Products and Services

Most reviewed product and services
  • Mcdonalds Manager (622 reviews)
  • Mcdonalds Drive-through (215 reviews)
  • Mcdonalds Burger (123 reviews)
  • Steak N Shake Manager (282 reviews)
  • Steak N Shake Drive-through (274 reviews)
  • Steak N Shake Sanitary Conditions (212 reviews)