PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about McDonalds and Steak N Shake as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

McDonalds
Steak N Shake

McDonalds and Steak N Shake Overview

Total reviews
4097
3201
Company responses
0
0
Issues resolved
12
4

McDonalds was first mentioned on PissedConsumer on Dec 5, 2007 and since then this brand received 4097 reviews. It is 896 reviews more than Steak N Shake received since May 9, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with McDonalds customer support team and Steak N Shake customer service.

McDonalds and Steak N Shake Consumer Ratings

Rank
58 out of 1382 in Fast Food category
127 out of 5046 in Cafes, Restaurants and Bars category
Customer service
44 in category
136 in category
Staff
49 in category
143 in category
Location
40 in category
151 in category

McDonalds and Steak N Shake Rating Details

Customer service
1.6 (1593 reviews)
1.6 (1570 reviews)
Reviewer's quote

I went to this Macdonald everyday service are worse service I ever see in my life. Girls kicking around make customers wait for long time and today was the worse story for me. I had to go because it’s close to my work and also open 24 hours...

Shady R

You need to retrain your manager and cooks to get a order correct to make a simple hamburger and not get a 1/2 piece of bacon when someone orders a double hamburger and a piece of Wilted lettuce at the Leesburg Fl restaurant

PissedConsumer1727162
Staff
1.7 (1518 reviews)
1.6 (1485 reviews)
Reviewer's quote

... to me something needs to be done about her as i wont be going there again as this is the 3rd time shes been ignorant like that please do something about this staff member....

Miguel

...the past few years is restaurant has went downhill it's a location on Capital Circle in Tallahassee Florida this staff and service are very very poor all the time I just don't know why you can't get good help in that restaurant..

Brenda z
Location
2.9 (1427 reviews)
3 (1391 reviews)
Reviewer's quote

Every time i come to this location i have issues. The ice cream machine is ALWAYS DOWN...

Amanda G

Got wonderful service at your Renolds Rd location Erin R is kind and treats you like you are family love going there..

Karen B

McDonalds and Steak N Shake Pros and Cons

Pros
  • Proximity to my house
  • Usually the food
  • Most unprofessional
  • Food
  • Location
  • Price
Cons
  • Customer service
  • Service
  • I did not like the customer service
  • Customer service
  • Service
  • Incorrect order

McDonalds and Steak N Shake Most Positive Reviews

Top rated reviews
5

Everything was cold we ordered a double with chesse but received a mc chicken

5

Positive the people are amazing thanks to Kellie Rhodes who works at the east Washington street Steak 'n Shake all the...

McDonalds and Steak N Shake Most Critical Reviews

Lowest rated reviews
1

I have eaten at many McDonalds restaurants since this is my favorite fast food place. All the McDonalds I visited have...

1

I think this is the first time I have walked out of an eatery before being seated. The attitude of this, and I use this...

McDonalds and Steak N Shake Latest Reviews

Recent published reviews
1

Long periods of wait no orders are correct lack of management and unfriendly services. I wont be coming back i suggest s...

Read all 4097 reviews

3rd shift 4000 Medina rd this lady with dread blasting rap music was talking forever to take me order was very rood...

Read all 3201 reviews

McDonalds and Steak N Shake Products and Services

Most reviewed product and services
  • Mcdonalds Manager (605 reviews)
  • Mcdonalds Customer Care (560 reviews)
  • Mcdonalds Drive-through (210 reviews)
  • Steak N Shake Customer Care (570 reviews)
  • Steak N Shake Manager (273 reviews)
  • Steak N Shake Drive-through (262 reviews)