PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about McDonalds and Steak N Shake as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

McDonalds
Steak N Shake

McDonalds and Steak N Shake Overview

Total reviews 4416 3479
Company responses 0 0
Issues resolved 13 4

McDonalds and Steak N Shake Consumer Ratings

Rank
43 out of 670 in Fast Food category
138 out of 2635 in Cafes, Restaurants and Bars category
Customer service
45 in category
151 in category
Location
43 in category
155 in category
Quality of Food
54 in category
107 in category
Price Affordability
47 in category
59 in category

McDonalds and Steak N Shake Rating Details

Customer service
1.6 (1724 reviews)
1.6 (1706 reviews)
Reviewer's quote

...I am very disappointed in my experience and horrible customer service I received..

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...Called Steak and Shake customer service and received no response. Went to MacDonald's and actually got a milk shake. It is not the customers responsibility to resolve a merchants inadequate processes...

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Location
2.8 (1527 reviews)
2.9 (1491 reviews)
Reviewer's quote

...it is systemic of this location that they dont listen to, and they talk over customers,...

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...ring my food through app where it says delivery pick up or car hop but clearly when I had my cart on your app it said delivery not available at the time to my location didnt get the burgers 399 50% off or the free fries that their offering one per family and what good is the menu for delivery when I couldnt get my mini burger ...

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Quality of Food
2.1 (1503 reviews)
2.4 (1454 reviews)
Reviewer's quote

Poor quality of food. McDonalds has always stood behind the food it serves and the service that is given to customers. On several occasions with the restaurant located at 920 N...

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...This location in Bradenton Fl definitely is not upholding steak N shake standard or even quality of food. Dont think Ill ever go back to a steakNshake after this horrible experience. I will like a full refund...

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Price Affordability
2.8 (1503 reviews)
3.2 (1441 reviews)
Reviewer's quote

McDonald's raised their prices in the past week and started to reduce qualities in their sandwiches by not only cutting their meats by a third but cutting out the center of their pickles to use elsewhere,,,,,smh . I ordered a ten piece mcnugget meal Lg. and two quarter pounders ( which were no...

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...here in Indianapolis Indiana and not one person in any of those stores can answer their phone I will blast it all over Facebook this is ridiculous for the price that they charge you for their food it's either cold or disgusting then you call the store and you can't get ahold of anybody ride along with corporate and headquarters they don't even give you a complaint line to...

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McDonalds and Steak N Shake Pros and Cons

Pros
  • Usually the food
  • Proximity to my house
  • Most unprofessional
  • Food
  • Location
  • Price
Cons
  • Customer service
  • Service
  • I did not like the customer service
  • Customer service
  • Service
  • Bad service

McDonalds and Steak N Shake Most Positive Reviews

Top rated reviews
5

Everything was cold we ordered a double with chesse but received a mc chicken

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5

Positive the people are amazing thanks to Kellie Rhodes who works at the east Washington street Steak 'n Shake all the...

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5

I was driving home after a long road trip with the family and we decided to stop at this McDonalds for a bathroom...

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5

my mother and me went to the steak and shake on 86th street zionsville ind and we were seating and after we placed our...

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McDonalds and Steak N Shake Most Critical Reviews

Lowest rated reviews
1

I have eaten at many McDonalds restaurants since this is my favorite fast food place. All the McDonalds I visited have...

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1

I think this is the first time I have walked out of an eatery before being seated. The attitude of this, and I use this...

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1

This place is horrible. I would not feed my dog at this place.when I first went thru drive the lady was so rude. I...

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1

When we got there we had to wait over an hour to get our food and the floors were dirty and it looked liked no one had...

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McDonalds and Steak N Shake Latest Reviews

Recent published reviews
No votes

We we're second line. They were not very busy at all but for some reason we were told we had to pull over and wait for...

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3.2

First off I ordered online and I'm sent to the drive thru to pick up an online order. I order online because the drive...

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No votes

i paid 29 pound for mac ds and they sent me the wrong order

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No votes

My card was not returned to me by your associate. When I returned 45 minutes And retrieved it, it was in the back with t...

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McDonalds and Steak N Shake Products and Services

Most reviewed product and services
  • Mcdonalds Manager (624 reviews)
  • Mcdonalds Customer Care (588 reviews)
  • Mcdonalds Drive-through (215 reviews)
  • Steak N Shake Customer Care (585 reviews)
  • Steak N Shake Manager (283 reviews)
  • Steak N Shake Drive-through (273 reviews)