PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sonic and McDonalds as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sonic
McDonalds

Sonic and McDonalds Overview

Total reviews
1011
4145
Company responses
0
0
Issues resolved
2
12

McDonalds was first mentioned on PissedConsumer on Dec 5, 2007 and since then this brand received 4145 reviews. It is 3134 reviews more than Sonic received since Aug 11, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Sonic customer support team and McDonalds customer service.

Sonic and McDonalds Consumer Ratings

Rank
45 out of 1073 in Fast Food category
58 out of 1073 in Fast Food category
Staff
23 in category
49 in category
Customer service
24 in category
42 in category
Location
39 in category
43 in category

According to consumer ratings and reviews, Sonic ranks 13 points higher in the Fast Food category than McDonalds. People gave Sonic 2.2 stars for Staff criterion in Fast Food category and it is 105 points higher than the worst rated brand in this category. At the same time, McDonalds was rated 1.7 stars for Staff criterion in this category and it is 79 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Sonic has a higher rating than McDonalds. Regarding Location criterion, consumers gave Sonic 2.9 stars and it is 70% greater than other in category. McDonalds however was rated 2.9 stars and it is 66% greater than other in category.

Sonic and McDonalds Rating Details

Staff
2.2 (292 reviews)
1.7 (1540 reviews)
Reviewer's quote

...The staff answering complaints via email was ridiculously insensitive and uncooperative. The best of them would say, "I'll pass your criticism up the chain of command. " The worst of them would reply, "I don't like your attitude or your conduct or use of language...

PissedConsumer1621074

... to me something needs to be done about her as i wont be going there again as this is the 3rd time shes been ignorant like that please do something about this staff member....

Miguel
Customer service
2.1 (292 reviews)
1.7 (1615 reviews)
Reviewer's quote

...Wrote customer service, response was someone will contact you. Three more emails, a month has passed and I still get someone will contact you. I can understand mixing up a bag of food but mismanagement at the customer service level inexcusable..

Daniel W

...Most McDonald's have great customer service, but this one must have extremely poor management or ownership???..

James S
Location
2.9 (283 reviews)
2.9 (1445 reviews)
Reviewer's quote

...An the 1st location after waiting in line at the Sonic in Thomasville GA. for 15 to 20 minutes we learn the ice cream machine is broken..

Fred W

Blue color t shirt 1 lady, she is so mean , I spend minimum $10 everyday in this location ( 541 6th ave newyork ny 10011) , I never notice that outside food is not allowed here, but the way she telling me to not to eat the food over here its insulting , you have no rights to insult any one..

FAZLAY N

Sonic and McDonalds Pros and Cons

Pros
  • Turning off their commercials
  • We like the people at sonic and most of the food
  • Drink menu
  • Usually the food
  • Proximity to my house
  • Most unprofessional
Cons
  • I did not care for the poor customer service
  • Bad customer service
  • Way i was treated
  • Customer service
  • Service
  • I did not like the customer service

Sonic and McDonalds Most Positive Reviews

Top rated reviews
5

ON THIS MORNING AT APPROXIMATELY 8:30 am I WENT TO YOUR LOCATION IN DONALDSONVILLE,LA I RECEIVED EXCELENT SERVICE...

5

Everything was cold we ordered a double with chesse but received a mc chicken

Sonic and McDonalds Most Critical Reviews

Lowest rated reviews
1

ORDER A CHESSBURGER WITH LITTLE MUSTARD,KET,MAY THE KET WAS FSO MUCH TAKE A *** OF BURGER,WHEN OVER THE SHIRT,PANTS AND...

1

I have eaten at many McDonalds restaurants since this is my favorite fast food place. All the McDonalds I visited have...

Sonic and McDonalds Latest Reviews

Recent published reviews
2.6

Went to Westland, Mi Sonic Drive-Thru on 12-20-2019. Ordered two combo crispy chicken with sides, shakes. Waited at the...

Read all 1011 reviews
1

I went to the drive thru they didnt even greet me and the was rude i ask for the store manager what i hear was...

Read all 4145 reviews

Sonic and McDonalds Products and Services

Most reviewed product and services
  • Sonic Commercial (218 reviews)
  • Sonic Customer Care (88 reviews)
  • Sonic Manager (69 reviews)
  • Mcdonalds Manager (613 reviews)
  • Mcdonalds Customer Care (568 reviews)
  • Mcdonalds Drive-through (212 reviews)