PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pizza Hut and McDonalds as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pizza Hut
McDonalds

Pizza Hut and McDonalds Overview

Total reviews
5909
4350
Company responses
0
0
Issues resolved
18
13

Pizza Hut and McDonalds Consumer Ratings

Rank
59 out of 658 in Fast Food category
42 out of 658 in Fast Food category
Customer service
53 in category
40 in category
Website
55 in category
43 in category
Discounts and Special Offers
38 in category
32 in category
Price Affordability
62 in category
46 in category

Pizza Hut and McDonalds Rating Details

Customer service
1.5 (2295 reviews)
1.6 (1699 reviews)
Reviewer's quote

...I called customer service spoke with David he agreed over 30 minutes was too long and I could go and get my money back since I did not want a check which was $17. 27. Have not heard from your office...

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...Very argumentative, and unwilling to provide quality customer service and resolve minor issues or concern as it pertains to food quality, and preparation..

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Website
2.5 (2148 reviews)
2.6 (1385 reviews)
Reviewer's quote

I remembered later I hadn't sent in the receipt for points, so I went to their website and answered a lot of questions. A few days later I got a reply with the same questions again, in a weird format,like ?date of purchase, ?store number, ?amount, etc. And they wanted another copy of the receipt,...

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...The website does not allow any way to find out from the other four McDonald's in the area if they are serving the sundaes. Customer service is closed and there is no chat service..

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Discounts and Special Offers
2.3 (1950 reviews)
2.3 (1371 reviews)
Reviewer's quote

...It is a sheer sham of offers from your end to advertise and not be able to keep up to the standards which Pizza Hut is known for. I felt painful to shed my hard earned money and to risk my life. All in all, we have thought of never going back to celebrate any of our personal occasions...

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I am disappointed in McDonald's during this outbreak they gave discounts to First Responders they take it away the next day when I got the discount I let every first responder no but you guys really and helpful appreciating First Responders I am now going to send a message out to all my friends...

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Price Affordability
2.5 (1933 reviews)
2.8 (1488 reviews)
Reviewer's quote

So i call because they charged me the price for my original order but replaced it with stuff way cheaper the employee very rudely told me sorry ill gv u credit to ur account so i tried to use this credit and its not there i went ahead to place the order any ways for the same thing to happen and it...

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...number and immediately quotes on a second window without letting me finish what I was saying get to the window before I can say anything they're yelling or price at me and in one instance handed me food and when I told her this isn't mine she rolls her eyes walked away left me holding the food out the window walk back five minutes later and said we can't take it back you can keep it if you want this was the McDonald's on University Street in Peoria Illinois why are your employees so rude especially to the DoorDash...

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Pizza Hut and McDonalds Pros and Cons

Pros
  • Good food
  • Good deals
  • Food
  • Usually the food
  • Proximity to my house
  • Food
Cons
  • Poor customer service
  • Service
  • Did not enjoy my experience at all
  • Customer service
  • Service
  • I did not like the customer service

Pizza Hut and McDonalds Most Positive Reviews

Top rated reviews
5

I placed my order online. I received my order 20 minutes after than an actual estimated time.I ordered half veggies and...

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5

Everything was cold we ordered a double with chesse but received a mc chicken

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5

I just ordered a pizza online. like any normal day. I got a confirmation #, and it was "suppose" to arrive in 40 min.....

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5

I was driving home after a long road trip with the family and we decided to stop at this McDonalds for a bathroom...

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Pizza Hut and McDonalds Most Critical Reviews

Lowest rated reviews
1

Ordered a taco pizza from reedsurg wi Pizza Hut. The person that took the order was rude. The pizza was ordered for a...

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1

I have eaten at many McDonalds restaurants since this is my favorite fast food place. All the McDonalds I visited have...

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1

We ordered two pizzas, one thin crust, one pan pizza , they were delivered 20 minutes late, but the worst part was that...

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1

This place is horrible. I would not feed my dog at this place.when I first went thru drive the lady was so rude. I...

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Pizza Hut and McDonalds Latest Reviews

Recent published reviews
2

I placed an online order for a medium pan cheese pizza with an 8 pcs garlic parm boneless wings. Once i received my...

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No votes

I buy pancakes/sausage and iced coffee 5 days a week, Mon-Fri, and have for months. The problem I have is that every...

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1.3

Pizza came and its bbq in the pizza Im allergic to bbq

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No votes

Out of electricity all but 2 days. diabetic time 11:23 am 3 slips #1407. I drove 12 miles to your Pottstown Mc Donalds...

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Pizza Hut and McDonalds Products and Services

Most reviewed product and services
  • Pizza Hut Pizza (2626 reviews)
  • Pizza Hut Delivery Service (573 reviews)
  • Pizza Hut Customer Care (417 reviews)
  • Mcdonalds Manager (622 reviews)
  • Mcdonalds Customer Care (587 reviews)
  • Mcdonalds Drive-through (216 reviews)