PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about McDonalds and Pizza Hut as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

McDonalds
Pizza Hut

McDonalds and Pizza Hut Overview

Total reviews
4149
5265
Company responses
0
0
Issues resolved
12
16

Pizza Hut was first mentioned on PissedConsumer on Jan 2, 2008 and since then this brand received 5265 reviews. It is 1116 reviews more than McDonalds received since Dec 5, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with McDonalds customer support team and Pizza Hut customer service.

McDonalds and Pizza Hut Consumer Ratings

Rank
58 out of 1073 in Fast Food category
68 out of 1073 in Fast Food category
Customer service
42 in category
54 in category
Staff
48 in category
60 in category
Location
42 in category
65 in category

According to consumer ratings and reviews, McDonalds ranks 10 points higher in the Fast Food category than Pizza Hut. People gave McDonalds 1.7 stars for Customer service criterion in Fast Food category and it is 86 points higher than the worst rated brand in this category. At the same time, Pizza Hut was rated 1.5 stars for Customer service criterion in this category and it is 74 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that McDonalds has a higher rating than Pizza Hut. Regarding Location criterion, consumers gave McDonalds 2.9 stars and it is 67% greater than other in category. Pizza Hut however was rated 2.5 stars and it is 50% worse than other in category.

McDonalds and Pizza Hut Rating Details

Customer service
1.7 (1616 reviews)
1.5 (2017 reviews)
Reviewer's quote

...Most McDonald's have great customer service, but this one must have extremely poor management or ownership???..

James S

Called in a pizza but never got sent through then talked to customer service manager and they were unprofessional have to many trashy people taking orders need people that care about their job and not just a paycheck..

PissedConsumer1772330
Staff
1.7 (1540 reviews)
1.5 (1763 reviews)
Reviewer's quote

... to me something needs to be done about her as i wont be going there again as this is the 3rd time shes been ignorant like that please do something about this staff member....

Miguel

...My order was suppose to be delivered at 6:20pm but yet it was still at the store!! The staff seem so nonchalant about the situation. Unprofessional at its best! Thanks for nothing Pizza Hut!!!..

Nicole
Location
2.9 (1446 reviews)
2.5 (1674 reviews)
Reviewer's quote

Blue color t shirt 1 lady, she is so mean , I spend minimum $10 everyday in this location ( 541 6th ave newyork ny 10011) , I never notice that outside food is not allowed here, but the way she telling me to not to eat the food over here its insulting , you have no rights to insult any one..

FAZLAY N

I ordered online to a location 10 MINUTES away from my home and got an email saying it was going to take 2 hours and 15 minutes for it to be delivered. So I was trying to call the location to verify if it was true or not. We (me and my boyfriend) called three times and the first one a lady said...

Kameryn

McDonalds and Pizza Hut Pros and Cons

Pros
  • Usually the food
  • Proximity to my house
  • Most unprofessional
  • Good food
  • Food
  • Pizza
Cons
  • Customer service
  • Service
  • I did not like the customer service
  • Poor customer service
  • Service
  • Quality of food

McDonalds and Pizza Hut Most Positive Reviews

Top rated reviews
5

Everything was cold we ordered a double with chesse but received a mc chicken

5

I placed my order online. I received my order 20 minutes after than an actual estimated time.I ordered half veggies and...

McDonalds and Pizza Hut Most Critical Reviews

Lowest rated reviews
1

I have eaten at many McDonalds restaurants since this is my favorite fast food place. All the McDonalds I visited have...

1

Ordered a taco pizza from reedsurg wi Pizza Hut. The person that took the order was rude. The pizza was ordered for a...

McDonalds and Pizza Hut Latest Reviews

Recent published reviews

Nothing is wrong I got want I needed

Read all 4149 reviews
4.6

I still need workers comp I dunno they gave me a claim number it's just been really hard and my ankle is still brokem.

Read all 5265 reviews

McDonalds and Pizza Hut Products and Services

Most reviewed product and services
  • Mcdonalds Manager (613 reviews)
  • Mcdonalds Customer Care (568 reviews)
  • Mcdonalds Drive-through (212 reviews)
  • Pizza Hut Pizza (2516 reviews)
  • Pizza Hut Delivery Service (534 reviews)
  • Pizza Hut Customer Care (397 reviews)