PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about McDonalds and Panera Bread as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

McDonalds
Panera Bread

McDonalds and Panera Bread Overview

Total reviews
4262
2358
Company responses
0
0
Issues resolved
12
6

McDonalds and Panera Bread Consumer Ratings

Rank
47 out of 648 in Fast Food category
113 out of 2597 in Cafes, Restaurants and Bars category
Customer service
43 in category
68 in category
Location
45 in category
78 in category
Quality of Food
58 in category
77 in category
Price Affordability
44 in category
159 in category

McDonalds and Panera Bread Rating Details

Customer service
1.7 (1658 reviews)
2.2 (1136 reviews)
Reviewer's quote

...Also,the McDonald's,CUSTOMER SERVICE NUMBER,is,NOT a COMPLAINT LINE!!!! It's an INSULT to ME,EVERY MCDONALD'S CUSTOMER AND ALSO,IT"S AN INSULT TO,MCDONALD'S, THEMSELVES,FOR,YOU,KARI,..

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...Someone from the customer service team is suppose to call you back and they never do. THIS COMPANY/Franchise owner is NOT consumer centric. I am not alone in my thinking as I have talked with many people who feel the same...

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Location
2.9 (1479 reviews)
3.3 (961 reviews)
Reviewer's quote

I immediately felt like I should leave but Ive been going to this particular location for 15 years! I stayed long enough for my son to pick at the breakfast. I asked for a refund and received a partial refund from Julia because my son picked at the hot cakes. The staff did absolutely nothing about...

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...A few days ago I visited this location to get some paperwork filled out since no one contacted me to make me feel like an employee. I witnessed a member of Management and a Customers argument. The Customer asked for the number to Corporate office to complain about his Food and Service...

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Quality of Food
2.1 (1447 reviews)
2.6 (996 reviews)
Reviewer's quote

Poor quality of food. McDonalds has always stood behind the food it serves and the service that is given to customers. On several occasions with the restaurant located at 920 N...

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I loved Panera bread all the time weekend I with my family went there but recently the quality of food so bad ,recently the salad is not frash some times is not clean too, the sandwich with salad I got is so small sandwich and charge me $5. 88 the same price as before, the bread is not soft for...

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Price Affordability
2.8 (1448 reviews)
2.4 (980 reviews)
Reviewer's quote

...We choose you because of the lower price compare to the others . I am so frustrated:poop:..

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...Paid full price for it and left. But why are they always out of items at peak times? I actually got a call from the manager after i let them know i would have just gone somewhere else if they were out of everything. She apologized and let me know she would mail a gift card...

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McDonalds and Panera Bread Pros and Cons

Pros
  • Usually the food
  • Proximity to my house
  • Food
  • Soup
  • Helpful cashier
  • Food
Cons
  • Customer service
  • Service
  • I did not like the customer service
  • Bad customer service
  • Service
  • Amount of food or prices

McDonalds and Panera Bread Most Positive Reviews

Top rated reviews
5

Everything was cold we ordered a double with chesse but received a mc chicken

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5

I go to the Cypress Texas location at least 3 to 4 times a week and love it. The cashier is always so helpful on...

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5

I was driving home after a long road trip with the family and we decided to stop at this McDonalds for a bathroom...

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5

Your commercial for the new oriental menu on television is nauseating. ...

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McDonalds and Panera Bread Most Critical Reviews

Lowest rated reviews
1

I have eaten at many McDonalds restaurants since this is my favorite fast food place. All the McDonalds I visited have...

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1

Yesterday in Redmond Washington at 7:18 I have never seen a worse product slow delivered poor quality sandwich in all my...

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1

This place is horrible. I would not feed my dog at this place.when I first went thru drive the lady was so rude. I...

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1

around 2:30PM 10/3/14 ,Miss. Alexis counter order service lady was real kind and polite food chain best service ever r...

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McDonalds and Panera Bread Latest Reviews

Recent published reviews
1.8

I'm upset that I paid $14.99 and then about hour later after I scheduled it. It said canceled Im extremely unhappy...

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3

Last night I ordered from Panera bread on Donelson Pike. The chicken on my salad had a spoiled taste!! I was not able...

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3.3

I ordered and received my food in-store with no problem. (My car is being repaired., or I) There is a little courtyard...

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3.3

I appreciate the honest concern and professionalism I received from customer service. She actively listened to my...

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McDonalds and Panera Bread Products and Services

Most reviewed product and services
  • Mcdonalds Manager (620 reviews)
  • Mcdonalds Customer Care (578 reviews)
  • Mcdonalds Drive-through (215 reviews)
  • Panera Bread Customer Care (298 reviews)
  • Panera Bread Sandwich (174 reviews)
  • Panera Bread Manager (162 reviews)