PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sitelock and Mcafee as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sitelock
Mcafee

Sitelock and Mcafee Overview

Total reviews
157
300
Company responses
0
0
Issues resolved
1
1

Sitelock and Mcafee Consumer Ratings

Rank
252 out of 1047 in Software category
217 out of 1047 in Software category
Customer service
147 in category
111 in category
Privacy and Data Security
169 in category
129 in category
Product or Service Quality
176 in category
133 in category
Diversity of Products or Services
198 in category
172 in category

Sitelock and Mcafee Rating Details

Customer service
1.2 (87 reviews)
1.5 (56 reviews)
Reviewer's quote

...Then they billed me for another month of service on March 3. I called billing to complain and to request a refund, and the person who I spoke with was extremely rude, would not allow me to speak but talked over me when I tried, and refused to provide a refund. On Feb...

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The Customer Service phone number in South Africa, 011 707 5566, doesn't work. It disconnects after a single ring, which indicates that it doesn't exist. It's the only option available for claiming a refund for an unwanted auto-renewal, so it's effectively impossible to get a refund...

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Privacy and Data Security
1.3 (83 reviews)
2 (49 reviews)
Reviewer's quote

I had an additional service connected, the SiteLock addon, which monitors the security of the website. Yesterday morning I received a message from SiteLock that malware was detected on my site. The day before, I had inserted the advertising network code, which is often scolded by antivirus because...

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...option capability to reinstall, so I don't have wireless icon option on the computer itself to use the computer at all, not to mention that a lot of my data is missing. Do yourself the biggest favor in the world and don't buy from this company. It is a rip...

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Product or Service Quality
1.3 (79 reviews)
1.7 (50 reviews)
Reviewer's quote

Absolutely no customer service. Despite repeated service request tickets filled out, repeated calls and messages left, never once heard from or talked to anyone..

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...The numbers provided either out of service or rings out. First of all, what kind of customer support line RINGS? My advice to anyone is, do not purchase any product from McAfee. I have lost US$79 however, I will go to my bank to claim a chargeback..

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Diversity of Products or Services
1.4 (79 reviews)
1.8 (45 reviews)
Reviewer's quote

...extort money out of you and make you scared that they will take your site offline if you do not sign up for their monitoring or site malware scan or removal services. I highly recommend you not use them, they are the worst. They are scammers and host gator sends them the call lists of their customer to call and...

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...I am a long time customer, why didn't I get that price of $44? So now I've paid for a month of service I won't get, and have to uninstall and reinstall McAfee products on every family members device. I'll take my business elsewhere, I feel cheated, I WAS lied to and still McAfee can't or rather won't protect my intellectual property from the "data collecting" services running on my ...

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Sitelock and Mcafee Pros and Cons

Pros
  • Extortion
  • Harrasing
  • Scary
  • Good range of products
  • Polite staff who helped in stage 1
  • Good product
Cons
  • Poor customer service
  • Poor service
  • That they are into quick sales and don not know what selling
  • Customer service
  • Thieves
  • Horrible experience

Sitelock and Mcafee Most Positive Reviews

Top rated reviews
5

This is the most ridiculous set of reviews I have EVER read! You all are mad because you don't want to spend money.....

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5

on the 14 April i renewed my subscription checking my bank balance for that date there are two debits of £79,99 WHY ?

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5

It's saddening to see the amount of negative reviews on SiteLock. My site was deeply hacked and they were able to...

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3.9

Mcafee supposedly has an end user agreement with some hidden charges. You know those things nobody ever reads? Yeah, by...

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Sitelock and Mcafee Most Critical Reviews

Lowest rated reviews
1

We created a Sitelock account in 2013 after speaking to their sales person Jon Olmstead and paid $400 for one year of se...

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1

Their service is horrible to the core.
And they call themselves a antivirus company.

As a antivirus company,just like t...

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1

I have a hosting plan with a known provider. I also host multiple domains on the same package and it was working fine fo...

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1

I paid the all access fee, downloaded, used the virtual technician to complete the installation and NOTHING but the...

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Sitelock and Mcafee Latest Reviews

Recent published reviews
1

I had my website shut down three times. Even with the site lock coverage. They stated to remove the malware and send...

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2.2

The Customer Service phone number in South Africa, 011 707 5566, doesn't work. It disconnects after a single ring, which...

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2.1

I cancelled my Sitelock services on Feb. 28, via email, phone, support ticket, and chat. It took them 5 days to acknowle...

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No votes

I have been paying for a mcFee subscription since 2013 even though I have asked to stop this as I have protection from...

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Sitelock and Mcafee Products and Services

Most reviewed product and services
  • Sitelock Anti-malware Software (34 reviews)
  • Sitelock Customer Care (26 reviews)
  • Sitelock Technical Support (7 reviews)
  • Mcafee Antivirus (78 reviews)
  • Mcafee Subscription (37 reviews)
  • Mcafee Customer Care (18 reviews)