PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mcafee and Norton Antivirus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mcafee
Norton Antivirus

Mcafee and Norton Antivirus Overview

Total reviews 302 240
Company responses 0 0
Issues resolved 1 2

Mcafee and Norton Antivirus Consumer Ratings

Rank
224 out of 1066 in Software category
188 out of 1066 in Software category
Customer service
117 in category
119 in category
Product or Service Quality
142 in category
124 in category
Website
174 in category
175 in category
Privacy and Data Security
136 in category
117 in category

Mcafee and Norton Antivirus Rating Details

Customer service
1.5 (57 reviews)
1.5 (79 reviews)
Reviewer's quote

The Customer Service phone number in South Africa, 011 707 5566, doesn't work. It disconnects after a single ring, which indicates that it doesn't exist. It's the only option available for claiming a refund for an unwanted auto-renewal, so it's effectively impossible to get a refund...

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Terrible customer service when attempting to sign up for upgrade..

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Product or Service Quality
1.7 (52 reviews)
1.9 (70 reviews)
Reviewer's quote

I called to ask simply for a refund as I am not getting the service I paid for, and they said they have a 30 day policy. I had to purchase a new computer because of this not to mention other products to try to salvage my original computer and am just warning the folks out there, don't use this...

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...Why do you make it so damn hard to use your product, appparently I have to go to each computer and reinstall Norton. I will look for an alternative to Norton as I have had it with your poor quality programing and non existent Customer support..

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Website
1.8 (50 reviews)
1.8 (63 reviews)
Reviewer's quote

I JUST WANT MY MONEY BACK FROM THIS WEBSITE AS I PAID THEM FOR MCAFEE PRODUCT or McAfee should close there website http:mcafee-sales. support. Still no refund its know 27/01/2018 and please cancel my auto renewal MCAFEE and rest i will take chargeback from my bank, I heard that even after...

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...Because I always shop Norton website for sales for my Norton 360 Subscription. You can review my past account history. If I cannot trust a Norton Technician do the right thing by informing what they are doing with my account who can I trust as a long time, the valuable customer...

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Privacy and Data Security
2 (50 reviews)
2.1 (64 reviews)
Reviewer's quote

...Declined to pay and will remember McAFee's response come renewal tie for my security package..

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Ive been on hold for over 30 minutes and nobodys answering does anybody work at Norton !! Listening to this crazy jingle over and over and over It didnt download right and I dont know If my phone Protected as my Data being protected. !!..

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Mcafee and Norton Antivirus Pros and Cons

Pros
  • Good range of products
  • Polite staff who helped in stage 1
  • Good product
  • All good but auto renewall tactics
  • I would like to talk to a person so i can express my needs
  • Good software
Cons
  • Customer service
  • Thieves
  • Horrible experience
  • Customer service
  • Price
  • This is like cheating the customer

Mcafee and Norton Antivirus Most Positive Reviews

Top rated reviews
5

on the 14 April i renewed my subscription checking my bank balance for that date there are two debits of £79,99 WHY ?

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5

Unacceptable and bad customer service and experience. I saw an upgrade offer and tried to get it online but couldn't so...

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3.9

Mcafee supposedly has an end user agreement with some hidden charges. You know those things nobody ever reads? Yeah, by...

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5

I mistakenly used this path instead of Customer Service. I've gotten more of these so I assume they know about this.

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Mcafee and Norton Antivirus Most Critical Reviews

Lowest rated reviews
1

Their service is horrible to the core.
And they call themselves a antivirus company.

As a antivirus company,just like t...

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1

I have just realized that I got 65 euros charged for renewal of my account last year. I did not see any email from...

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1

I paid the all access fee, downloaded, used the virtual technician to complete the installation and NOTHING but the...

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1

Last week I my Norton 360 was up for renewal. I had been monitoring your web site for the price of a new "Norton Securit...

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Mcafee and Norton Antivirus Latest Reviews

Recent published reviews
1.7

When on a budget or retired withdrawing funds before they are due is dishonest and lack of integrity. It this day and ti...

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No votes

customer return can you please send us an email address my email lisamh@incredible.co.za

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1

I DONT WANT THIS *** AND I CAN'T UNINSTALL EITHER. *** MCAFEE. LIKE SERIOUSLY: *** OFF!!!!!!!!!!!!!

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1

Auto renewed. I was not aware of the charges. The devices listed were wrong. One laptop was hacked recently. It had...

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Mcafee and Norton Antivirus Products and Services

Most reviewed product and services
  • Mcafee Antivirus (79 reviews)
  • Mcafee Subscription (37 reviews)
  • Mcafee Customer Care (18 reviews)
  • Norton Antivirus Antivirus (110 reviews)
  • Norton Antivirus Technical Support (16 reviews)
  • Norton Antivirus Subscription (16 reviews)