PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mcafee and Norton Antivirus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mcafee
Norton Antivirus

Mcafee and Norton Antivirus Overview

Total reviews
285
156
Company responses
0
0
Issues resolved
1
1

Mcafee was first mentioned on PissedConsumer on Jan 9, 2008 and since then this brand received 285 reviews. It is 129 reviews more than Norton Antivirus received since Jul 16, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Norton Antivirus customer support team than with Mcafee customer service.

Mcafee and Norton Antivirus Consumer Ratings

Rank
199 out of 1358 in Software category
172 out of 1358 in Software category
Customer service
99 in category
119 in category
Product or Service Quality
122 in category
110 in category
Privacy and Data Security
108 in category
104 in category

According to consumer ratings and reviews, Norton Antivirus ranks 27 points higher in the Software category than Mcafee. People gave Mcafee 1.6 stars for Customer service criterion in Software category and it is 295 points higher than the worst rated brand in this category. At the same time, Norton Antivirus was rated 1.4 stars for Customer service criterion in this category and it is 275 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Norton Antivirus has a higher rating than Mcafee. Regarding Privacy and Data Security criterion, consumers gave Mcafee 2 stars and it is 73% greater than other in category. Norton Antivirus however was rated 2.1 stars and it is 74% greater than other in category.

Mcafee and Norton Antivirus Rating Details

Customer service
1.6 (49 reviews)
1.4 (45 reviews)
Reviewer's quote

...I called customer service - they had to read from the sheet and told me that my OS was corrupt. They said they could fix it for a price. Really - a brand new computer? I was hesitant in purchasing McAfee and now it just confirms your product is junk...

Bob S

...This made me nervous, so I called the customer service line. The person I was talking to did not make me feel like I was talking to Norton. and I hung up...

PissedConsumer1653927
Product or Service Quality
1.7 (44 reviews)
1.9 (38 reviews)
Reviewer's quote

...The numbers provided either out of service or rings out. First of all, what kind of customer support line RINGS? My advice to anyone is, do not purchase any product from McAfee. I have lost US$79 however, I will go to my bank to claim a chargeback..

Jannell E

...The big problem is that companies expand there services overseas, china, Malaysia, Taiwan India etc..

James T
Privacy and Data Security
2 (42 reviews)
2.1 (31 reviews)
Reviewer's quote

...Declined to pay and will remember McAFee's response come renewal tie for my security package..

Amena

I tried to beef up my security from basic windows defender to Norton, and thought I had accidentally downloaded a trojan with their software. Turns out the software acts like a virus and ruins your performance. Kiss all media and internet connections goodbye today with Norton security! For a...

John Q

Mcafee and Norton Antivirus Pros and Cons

Pros
  • Polite staff who helped in stage 1
  • Charged a lot
  • Rep seemed polite
  • User friendly
  • Product
  • Good software
Cons
  • Customer service
  • Thieves
  • Horrible experience
  • Price
  • Customer service
  • This is like cheating the customer

Mcafee and Norton Antivirus Most Positive Reviews

Top rated reviews
4

Mcafee supposedly has an end user agreement with some hidden charges. You know those things nobody ever reads? Yeah, by...

5

Unacceptable and bad customer service and experience. I saw an upgrade offer and tried to get it online but couldn't so...

Mcafee and Norton Antivirus Most Critical Reviews

Lowest rated reviews
1

Their service is horrible to the core.
And they call themselves a antivirus company.

As a antivirus company,just like t...

1

I have just realized that I got 65 euros charged for renewal of my account last year. I did not see any email from...

Mcafee and Norton Antivirus Latest Reviews

Recent published reviews
1

They have charged my card a month ahead of my subscription expiring with no forewarning. I try contacting them on multip...

Read all 285 reviews

Necesito ayuda tengo problemas desde hace 3 meses con NAnti que compré en Amazon empezaron a cobrarme de nuevo y me...

Read all 156 reviews

Mcafee and Norton Antivirus Products and Services

Most reviewed product and services
  • Mcafee Antivirus (74 reviews)
  • Mcafee Subscription (36 reviews)
  • Mcafee Customer Care (18 reviews)
  • Norton Antivirus Antivirus (94 reviews)
  • Norton Antivirus Technical Support (15 reviews)
  • Norton Antivirus Subscription (9 reviews)