PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Volkswagen Of America and Mazda as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Volkswagen Of America
Mazda

Volkswagen Of America and Mazda Overview

Total reviews
366
93
Company responses
0
0
Issues resolved
1
0

Volkswagen Of America was first mentioned on PissedConsumer on Sep 3, 2008 and since then this brand received 366 reviews. It is 273 reviews more than Mazda received since Jul 3, 2007.

Volkswagen Of America and Mazda Consumer Ratings

Rank
53 out of 1020 in Auto category
51 out of 1020 in Auto category
Customer service
35 in category
38 in category
Staff
41 in category
29 in category
Product or Service Quality
42 in category
48 in category

According to consumer ratings and reviews, Mazda ranks 2 points higher in the Auto category than Volkswagen Of America. People gave Volkswagen Of America 1.6 stars for Customer service criterion in Auto category and it is 96 points higher than the worst rated brand in this category. At the same time, Mazda was rated 1.6 stars for Customer service criterion in this category and it is 93 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Mazda has a higher rating than Volkswagen Of America. Regarding Product or Service Quality criterion, consumers gave Volkswagen Of America 1.7 stars and it is 68% greater than other in category. Mazda however was rated 1.6 stars and it is 63% greater than other in category.

Volkswagen Of America and Mazda Rating Details

Customer service
1.6 (120 reviews)
1.6 (35 reviews)
Reviewer's quote

...Let me tell you that the customer service he provided and the company they present is a BIG ZERO. They don’t care about the safety of their customers. This vehicle did not even had PDI done when it was sold to us...

Lilliana L

...Mexico, I brought one of my vehicles to Playa del carmen, out of the blue the remote starter stop working, I took the vehicle to Mazda in Cancun, Useless customer service, they have NO idea what it does, I had explained to Oscar that is in charge in auto service. In Canada, the dealership says that in Mexico they should be able to help me and figure if...

Carmen L
Staff
1.8 (115 reviews)
2 (30 reviews)
Reviewer's quote

Absolutely nothing...given the runaround, again and again, I'm not giving up this time around.

Villa

My car is out of warranty and the fuel pump died. Typically, a fuel pump lasts 100,000 miles or more. Mine broke at less than 57,000 miles. I was told by Heritage Mazda of Catonsville and a representative at Customer Care North America that Mazda couldn't do anything and that I could tow it to a...

Angie
Product or Service Quality
1.7 (107 reviews)
1.6 (26 reviews)
Reviewer's quote

I've been servicing a 2016 VW GTI at Wellesley VW in MA since it was new with the carefree maintenance, which covers scheduled service up to 30K miles. I've been surprised by the issues we've encountered with the golf: 1) The clutch pedal was making squeaky noises almost from new and I had to...

Jean P

I got out of the service after 3 years and one deployment to Afghanistan. I was in desperate need of a car and didn't know much about cars to begin with. I had joined when I was 19 with no license and was immediately deployed and didn't have chance to obtain my license until I prior to getting out...

Gabriel T

Volkswagen Of America and Mazda Pros and Cons

Pros
  • I am waiting to be contacted
  • Vw german ingeniering
  • Lady on customer service line
  • Reasonable maintenance
  • I love mazda
  • How they used to operate
Cons
  • Poor customer servies
  • Custimarer care
  • I have had no responce
  • Does not stand behind its product
  • Overpriced services and parts
  • Horrible auto & maintenance services

Volkswagen Of America and Mazda Most Positive Reviews

Top rated reviews
5

I think I've been hung up now twice in a row

5

Tye dealer just told us that it is a common problem to find the battery dead if the start button is accidentally pushed...

Volkswagen Of America and Mazda Most Critical Reviews

Lowest rated reviews
1

first of all I love my tdi sportwagen,my problem is with vw. they give you FREE service for 3 years or 36,000 mi which...

1

Power steering module went at 48k on my 2012 mazda 3 skyactiv . Mazda sucks , wont pay for warranty . Take the car and...

Volkswagen Of America and Mazda Latest Reviews

Recent published reviews
1

Absolutely nothing...given the runaround, again and again, I'm not giving up this time around.

Read all 366 reviews
1.8

Mazda alhaj hussain ali raza company saudi arabia’s worst company i have ever seen worst procedure , worst and...

Read all 93 reviews

Volkswagen Of America and Mazda Products and Services

Most reviewed product and services
  • Volkswagen Of America Customer Care (41 reviews)
  • Volkswagen Of America Car Repair (20 reviews)
  • Volkswagen Of America Warranty (16 reviews)
  • Mazda Car (44 reviews)
  • Mazda Repair (3 reviews)
  • 2013 Mazda 3 Car (3 reviews)