PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mazda and Volkswagen Of America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mazda
Volkswagen Of America

Mazda and Volkswagen Of America Overview

Total reviews
93
366
Company responses
0
0
Issues resolved
0
1

Volkswagen Of America was first mentioned on PissedConsumer on Sep 3, 2008 and since then this brand received 366 reviews. It is 273 reviews more than Mazda received since Jul 3, 2007.

Mazda and Volkswagen Of America Consumer Ratings

Rank
51 out of 1020 in Auto category
53 out of 1020 in Auto category
Customer service
38 in category
35 in category
Warranty
47 in category
26 in category
Staff
29 in category
41 in category

According to consumer ratings and reviews, Mazda ranks 2 points higher in the Auto category than Volkswagen Of America. People gave Mazda 1.6 stars for Customer service criterion in Auto category and it is 93 points higher than the worst rated brand in this category. At the same time, Volkswagen Of America was rated 1.6 stars for Customer service criterion in this category and it is 96 points higher than the worst rated brand in this category. If we look at Warranty criterion, than we see that Volkswagen Of America has a higher rating than Mazda. Regarding Staff criterion, consumers gave Mazda 2 stars and it is 78% greater than other in category. Volkswagen Of America however was rated 1.8 stars and it is 69% greater than other in category.

Mazda and Volkswagen Of America Rating Details

Customer service
1.6 (35 reviews)
1.6 (120 reviews)
Reviewer's quote

...Mexico, I brought one of my vehicles to Playa del carmen, out of the blue the remote starter stop working, I took the vehicle to Mazda in Cancun, Useless customer service, they have NO idea what it does, I had explained to Oscar that is in charge in auto service. In Canada, the dealership says that in Mexico they should be able to help me and figure if...

Carmen L

...Let me tell you that the customer service he provided and the company they present is a BIG ZERO. They don’t care about the safety of their customers. This vehicle did not even had PDI done when it was sold to us...

Lilliana L
Warranty
1.5 (31 reviews)
1.9 (91 reviews)
Reviewer's quote

My car is out of warranty and the fuel pump died. Typically, a fuel pump lasts 100,000 miles or more. Mine broke at less than 57,000 miles...

Angie

...I realize that it is out of warranty but since March both the right and left front wheel speed sensors were replaced for 300 dollars each. I am disappointed and would like to be reimbursed..

Brayden
Staff
2 (30 reviews)
1.8 (115 reviews)
Reviewer's quote

Cheap plastic armrest broke and Mazda don't want to repair it.

Jaylan

Absolutely nothing...given the runaround, again and again, I'm not giving up this time around.

Villa

Mazda and Volkswagen Of America Pros and Cons

Pros
  • Reasonable maintenance
  • I love mazda
  • How they used to operate
  • I am waiting to be contacted
  • Vw german ingeniering
  • Lady on customer service line
Cons
  • Does not stand behind its product
  • Overpriced services and parts
  • Horrible auto & maintenance services
  • Poor customer servies
  • Custimarer care
  • I have had no responce

Mazda and Volkswagen Of America Most Positive Reviews

Top rated reviews
5

Tye dealer just told us that it is a common problem to find the battery dead if the start button is accidentally pushed...

5

I think I've been hung up now twice in a row

Mazda and Volkswagen Of America Most Critical Reviews

Lowest rated reviews
1

Power steering module went at 48k on my 2012 mazda 3 skyactiv . Mazda sucks , wont pay for warranty . Take the car and...

1

first of all I love my tdi sportwagen,my problem is with vw. they give you FREE service for 3 years or 36,000 mi which...

Mazda and Volkswagen Of America Latest Reviews

Recent published reviews
1.8

Mazda alhaj hussain ali raza company saudi arabia’s worst company i have ever seen worst procedure , worst and...

Read all 93 reviews
1

Absolutely nothing...given the runaround, again and again, I'm not giving up this time around.

Read all 366 reviews

Mazda and Volkswagen Of America Products and Services

Most reviewed product and services
  • Mazda Car (44 reviews)
  • 2016 Mazda Cx5 Car (3 reviews)
  • Mazda Repair (3 reviews)
  • Volkswagen Of America Customer Care (41 reviews)
  • Volkswagen Of America Car Repair (20 reviews)
  • Volkswagen Of America Warranty (16 reviews)