PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mazda and Pep Boys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mazda
Pep Boys

Mazda and Pep Boys Overview

Total reviews
93
1612
Company responses
0
0
Issues resolved
0
5

Pep Boys was first mentioned on PissedConsumer on Sep 2, 2007 and since then this brand received 1612 reviews. It is 1519 reviews more than Mazda received since Jul 3, 2007.

Mazda and Pep Boys Consumer Ratings

Rank
51 out of 1020 in Auto category
192 out of 2414 in Service Centers and Repairs category
Customer service
38 in category
190 in category
Staff
29 in category
164 in category
Price Affordability
62 in category
201 in category

Mazda and Pep Boys Rating Details

Customer service
1.6 (35 reviews)
1.5 (303 reviews)
Reviewer's quote

...Mexico, I brought one of my vehicles to Playa del carmen, out of the blue the remote starter stop working, I took the vehicle to Mazda in Cancun, Useless customer service, they have NO idea what it does, I had explained to Oscar that is in charge in auto service. In Canada, the dealership says that in Mexico they should be able to help me and figure if...

Carmen L

...Called their customer service number. spoke with a rep who said, sorry you need to mail everything as the digital version wont do. Thats BS!..

Stephen K
Staff
2 (30 reviews)
1.7 (290 reviews)
Reviewer's quote

My car is out of warranty and the fuel pump died. Typically, a fuel pump lasts 100,000 miles or more. Mine broke at less than 57,000 miles. I was told by Heritage Mazda of Catonsville and a representative at Customer Care North America that Mazda couldn't do anything and that I could tow it to a...

Angie

...He probably paid someone to take it for him!!!! The Pep Boys in Hollywood Florida on Stirling Road, stay away from! The manager was a very nice man but his staff was incompetent and deceitful. How can you recommend to a customer, to replace disc rotors, on all 4, on a vehicle that only has 18,000 miles! and never even took a micrometer to measure the...

PissedConsumer1134727
Price Affordability
2 (29 reviews)
2 (256 reviews)
Reviewer's quote

...Springs Motors told me that the cheapest model they had was the Mazda 3 2018 and lied to me saying that the reason they were selling it $7,000 over the MSRP price was because the paint was special which ended up being normal 41W. Jet Black Mica. If this isn't bad enough I didn't get my registration with my plates in the mail and when I...

Gabriel T

PEP BOYS had the best deal on a new battery, including installation better price than COSTCO. In spite of a full schedule they fit me in & performed promptly..

BG T

Mazda and Pep Boys Pros and Cons

Pros
  • Reasonable maintenance
  • I love mazda
  • How they used to operate
  • Convenient location
  • Comfortable waiting room
  • Price
Cons
  • Does not stand behind its product
  • Overpriced services and parts
  • Horrible auto & maintenance services
  • Customer service
  • Poor service provided
  • Poor service

Mazda and Pep Boys Most Positive Reviews

Top rated reviews
5

Tye dealer just told us that it is a common problem to find the battery dead if the start button is accidentally pushed...

5

This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

Mazda and Pep Boys Most Critical Reviews

Lowest rated reviews
1

Power steering module went at 48k on my 2012 mazda 3 skyactiv . Mazda sucks , wont pay for warranty . Take the car and...

1

My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

Mazda and Pep Boys Latest Reviews

Recent published reviews
1.8

Mazda alhaj hussain ali raza company saudi arabia’s worst company i have ever seen worst procedure , worst and...

Read all 93 reviews
1

My husband and I had a 10:00 appointment to have a safety check on our front brakes of a car we just purchased we arrive...

Read all 1612 reviews

Mazda and Pep Boys Products and Services

Most reviewed product and services
  • Mazda Car (44 reviews)
  • Mazda Repair (3 reviews)
  • 2013 Mazda 3 Car (3 reviews)
  • Pep Boys Oil Change (168 reviews)
  • Pep Boys Car Repair (71 reviews)
  • Pep Boys Rebate (58 reviews)