PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pep Boys and Mavis Discount Tire as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pep Boys
Mavis Discount Tire

Pep Boys and Mavis Discount Tire Overview

Total reviews 1423 1181
Company responses 0 0
Issues resolved 6 1

Pep Boys and Mavis Discount Tire Consumer Ratings

Rank
209 out of 1761 in Service Centers and Repairs category
268 out of 1761 in Service Centers and Repairs category
Customer service
205 in category
220 in category
Value for money
166 in category
178 in category
Product or Service Quality
163 in category
195 in category
Price Affordability
220 in category
178 in category

Pep Boys and Mavis Discount Tire Rating Details

Customer service
1.5 (333 reviews)
1.4 (618 reviews)
Reviewer's quote

...August 12, 2020 I received an email telling me my rebate has been rejected as "All required products were not purchased" even though I was assured by their customer service that the number on the canopy box was good for the rebate. This is a total scam and I will be reporting it to the Consumer Fraud Division of...

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...Wake up knuckle heads! Its called customer service. So done with the situation, I went into the office where Tracy, the manager, and Christina were to finalize and submit the updated work order. We had to take off the labor and alignment from the bill as the work couldnt be done...

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Value for money
1.8 (293 reviews)
1.7 (510 reviews)
Reviewer's quote

Let me start by saying I will never take my vehicle to this business again nor spend my hard earned money at any of your locations. I have a ford f150 that was having issues with a miss fire. I proceed to investigate myself and found coolant in the coils/heads...

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...arrogant and ignored us and told us he wanted the car to be removed from the lot by tomorrow after we paid $520+ for a part that was a waste!!! And all that money i've spent there this is the treatment we...

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Product or Service Quality
1.6 (282 reviews)
1.5 (540 reviews)
Reviewer's quote

...75 FOR THAT SERVICE. I ONLY USED TWO TIMES AND THE AC WAS NOT WORKING ANYMORE. I TOOK IT BACK TO PEP BOYS AND WAS TOLD THE HI PRESSURE HOSE HAD TO BE REPLACED BECAUSE THE AC HI PRESSURE VALVE WAS DAMAGED THEY WERE CHARGING ME 750...

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...I called twice and customer service seemed very nice. The first call, I never got a call back but on the second call, they connected me with the regional manager. We spoke, he saw the damage, and then he ordered a whole new sideview mirror...

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Price Affordability
1.9 (277 reviews)
2 (493 reviews)
Reviewer's quote

...72 for the price of the 4 new Rancho Shocks! I didn't think too much of it until I got home and ran a generic price check on the same shocks and found them in the area of $100-$120 each. I actually bought ALL FOUR SHOCKS for $376. 72...

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...er being in the store a person by the name Mike told me that the tires that arrived are the wrong size but he can sell me another set of tires for much higher price because they are not on sale. I was very offended by the behavior of this Mike. If the store made a mistake it is the responsibility of the store to make ...

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Pep Boys and Mavis Discount Tire Pros and Cons

Pros
  • Convenient location
  • Comfortable waiting room
  • Price
  • Convenience
  • How close they are to my house
  • Price
Cons
  • Customer service
  • Poor service provided
  • Poor service
  • Poor customer service
  • Poor management
  • Not good service

Pep Boys and Mavis Discount Tire Most Positive Reviews

Top rated reviews
5

This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

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5

I went into Mavis in Patchogue, NY for brakes, as another (non-mavis) shop said I need rear brake Drums/Shoes.

The Asia...

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5

Pep boys is the best place my car has ever been in. I went to the location in Athens Alabama and the manager Scott...

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5

My name is Felix Aviles. ..i worked before in mavis Westfield, nj but in march moved to PR for fix family...

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Pep Boys and Mavis Discount Tire Most Critical Reviews

Lowest rated reviews
1

My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

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1

Mavis Discount Tire is such a RIP OFF! They have this "Hook-and-bait" package for $70.00 This cover brake pad replacemen...

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1

I wanted to buy 2 tires from Pep Boys in Gainesville, Florida. They quoted an ADDITIONAL 42.50 to mount and balance the...

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1

Purchased a set of Mavis " Special purchase tires (discount no name brand)". I drive the vehicle less than 2,000 miles p...

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Pep Boys and Mavis Discount Tire Latest Reviews

Recent published reviews
2.2

took my truck in for tires not go under my hood

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1.8

Had 4 new tires mounted, balanced and attached. One was leaking from the third day, 8 returns for the SAME problem and...

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2.5

I was supposed to get an $80.00 rebate on new brakes front and back and received message denied because it was not in...

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No votes

Counter guys were hostile smelled bad and were wearing filthy white shirts The waiting area was filthy as well. Torn...

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Pep Boys and Mavis Discount Tire Products and Services

Most reviewed product and services
  • Pep Boys Oil Change (152 reviews)
  • Pep Boys Car Repair (74 reviews)
  • Pep Boys Rebate (59 reviews)
  • Mavis Discount Tire Car Repair (99 reviews)
  • Mavis Discount Tire Tire Replacement (68 reviews)
  • Mavis Discount Tire Oil Change (66 reviews)