PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mavis Discount Tire and Pep Boys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mavis Discount Tire
Pep Boys

Mavis Discount Tire and Pep Boys Overview

Total reviews
1072
1388
Company responses
0
0
Issues resolved
1
5

Mavis Discount Tire and Pep Boys Consumer Ratings

Rank
261 out of 1733 in Service Centers and Repairs category
204 out of 1733 in Service Centers and Repairs category
Customer service
215 in category
195 in category
Product or Service Quality
187 in category
158 in category
Value for money
160 in category
147 in category
Reliability
156 in category
161 in category

Mavis Discount Tire and Pep Boys Rating Details

Customer service
1.4 (555 reviews)
1.5 (315 reviews)
Reviewer's quote

I called customer service and made a complaint. I was told the regional manager would call me and he still hasn't called. It's been over a week now..

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...Called their customer service number. spoke with a rep who said, sorry you need to mail everything as the digital version wont do. Thats BS!..

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Product or Service Quality
1.5 (484 reviews)
1.6 (268 reviews)
Reviewer's quote

...I was not charged for the defective part, but was charged for a service fee of $120. 00. I went home and told my husband & he said that if the part they put on my car was defective, that I should of NOT have to pay for a service charge...

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...DON'T Get Parts or service here you will get screwed. PEPBOYS PLACE WILL NO LONGER WARRANTY BATTERIES OR ANY PARTS. THEY NO LONGER SELL PARTS TO SHOPS..

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Value for money
1.7 (459 reviews)
1.8 (277 reviews)
Reviewer's quote

I told him that I was unemployed and had very little money, but he didn't want to hear it and had me open up a Mavis charge card. I got my front brakes fixed among other things and was told the brakes are covered by a warranty. Well, I went back to him a month later saying the brakes are squealing,...

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Whoever is running this company and spending millions of dollars on advertising, should simply withdraw all that wasted money and use it to upgrade the systems, hire staff that can handle the appointments and train the staff how to call customers and let them know what's happening. It doesn't make...

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Reliability
1.4 (454 reviews)
1.4 (186 reviews)
Reviewer's quote

I made an appointment on the 21 st may for sat at 12 . They confirmed my appointment knowing they didn't have the tires we ordered we went waited an hour an a half before they told us Alicia that they didn't have the tires .so she offers another brand an we waited another hour an a half for her to...

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Did alignmentDidn't tighten back barStripped the barCar zig zag &;;;;;;; skating all over roadRuined the frame/undercarriageCar undrivableRefused to take responsibilityRunaround

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Mavis Discount Tire and Pep Boys Pros and Cons

Pros
  • Convenience
  • How close they are to my house
  • Some staff are great
  • Convenient location
  • Comfortable waiting room
  • Price
Cons
  • Poor management
  • Not good service
  • Poor quality of service
  • Customer service
  • Poor service provided
  • Poor service

Mavis Discount Tire and Pep Boys Most Positive Reviews

Top rated reviews
5

I went into Mavis in Patchogue, NY for brakes, as another (non-mavis) shop said I need rear brake Drums/Shoes.

The Asia...

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5

This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

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5

My name is Felix Aviles. ..i worked before in mavis Westfield, nj but in march moved to PR for fix family...

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5

Pep boys is the best place my car has ever been in. I went to the location in Athens Alabama and the manager Scott...

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Mavis Discount Tire and Pep Boys Most Critical Reviews

Lowest rated reviews
1

Mavis Discount Tire is such a RIP OFF! They have this "Hook-and-bait" package for $70.00 This cover brake pad replacemen...

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1

My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

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1

Purchased a set of Mavis " Special purchase tires (discount no name brand)". I drive the vehicle less than 2,000 miles p...

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1

I wanted to buy 2 tires from Pep Boys in Gainesville, Florida. They quoted an ADDITIONAL 42.50 to mount and balance the...

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Mavis Discount Tire and Pep Boys Latest Reviews

Recent published reviews
1

I called customer service and made a complaint. I was told the regional manager would call me and he still hasn't...

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1

Called Pepboys to find out which store has part to exchange.
No stores have the part and they no longer carry the part.
Sp...

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1

I had my car fixed at Mavis in sycamore, IL.I had brought the car in for the same issues in Oct 2019,The same wheel...

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1.1

Did alignment
Didn't tighten back bar
Stripped the bar
Car zig zag &;;;;;;; skating all over road
Ruined the frame/under...

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Mavis Discount Tire and Pep Boys Products and Services

Most reviewed product and services
  • Mavis Discount Tire Customer Care (119 reviews)
  • Mavis Discount Tire Car Repair (97 reviews)
  • Mavis Discount Tire Oil Change (65 reviews)
  • Pep Boys Oil Change (152 reviews)
  • Pep Boys Car Repair (72 reviews)
  • Pep Boys Rebate (55 reviews)