PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Maven Drive and Zipcar as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Maven Drive
Zipcar

Maven Drive and Zipcar Overview

Total reviews
17
53
Company responses
0
0
Issues resolved
0
0

Zipcar was first mentioned on PissedConsumer on Dec 21, 2011 and since then this brand received 53 reviews. It is 36 reviews more than Maven Drive received since Aug 11, 2017.

Maven Drive and Zipcar Consumer Ratings

Rank
47 out of 892 in Rentals category
36 out of 892 in Rentals category
Product or Service Quality
25 in category
38 in category
Location
39 in category
28 in category
Billing Practices
19 in category
28 in category

According to consumer ratings and reviews, Zipcar ranks 11 points higher in the Rentals category than Maven Drive. People gave Maven Drive 2 stars for Product or Service Quality criterion in Rentals category and it is 118 points higher than the worst rated brand in this category. At the same time, Zipcar was rated 1.8 stars for Product or Service Quality criterion in this category and it is 105 points higher than the worst rated brand in this category. If we look at Location criterion, than we see that Zipcar has a higher rating than Maven Drive. Regarding Billing Practices criterion, consumers gave Maven Drive 1.9 stars and it is 87% greater than other in category. Zipcar however was rated 1.6 stars and it is 80% greater than other in category.

Maven Drive and Zipcar Rating Details

Product or Service Quality
2 (10 reviews)
1.8 (25 reviews)
Reviewer's quote

THE BOTTOM IS WHAT I WROTE TO THE EMAIL THEY PROVIDED AFTER SPEAKING TO SEVERAL CUSTOMER SERVICE REPS WHO COULDN'T ANSWER NOT ONE OF MY QUESTIONS Hello: I am trying to figure out why my membership aggrement was cancelled. When I call on the phone they said I had a violation, can I know what the...

Malia W

I am being charged for calling to complain. I rented a vehicle to go back to college. When there was a problem, I called to explain that I was 5 hours aways and there was a problem. I was assured that the time could be extended but someone had rented it at the exact time I had to return the...

Cheyla
Location
2.4 (9 reviews)
2.9 (24 reviews)
Reviewer's quote

Been trying to get into my account for over a year and I constantly call an email with no help. The Email I got on file is Trinitylee709@gmail.com but I dont know the phone number so if it's possible can I get any type of help

Antonio D

...When i arrived at the location where the vehicle was parked I could see right away that it was covered in scratches and dents from misuse. Again, no compensation not to mention I saw my mother with that car so there were endless questions why I rented such a vehicle and was I at fault etc. etc...

Stephen W
Billing Practices
1.9 (9 reviews)
1.6 (23 reviews)
Reviewer's quote

i've only been with Maven since last year after joining Car2Go.i was charged an exorbant amount because i didn't properly end my Reservation. when i was aware of this, i immediately called Maven & the woman made me feel comfortable to let me know since this was an honest mistake, that she won't...

u. m

...and you will receive within 3-7 business days and they also promised me that i will receive some kind of driving credit for the inconvenience caused by the billing department. They told that will review my case and put it on high priority but everytime i call they just tell me we are sorry and we will send a new card. I signed up for zipcar to use their service and won't recommend zipcar to...

Rebel

Maven Drive and Zipcar Pros and Cons

Pros
  • Nada
  • Zip
  • Zilch
  • Close to pubic transportation
  • Convenience
  • Roadside assistance
Cons
  • Customer service
  • No contact phone number
  • Inaccessibility or non-existence of an actual maven entity
  • Poor customer service
  • No response to emails
  • Immature cancellation of my membership

Maven Drive and Zipcar Most Positive Reviews

Top rated reviews
5

Got locked out just now. My issue was resolved and yes i contacted them

4.5

I've been a member for 9 years. I use Zipcar A LOT. $$$$$ I love the convenience and I appreciate the cost. But this...

Maven Drive and Zipcar Most Critical Reviews

Lowest rated reviews
1

Terrible, terrible experience. Where to begin? To summarize: 1) No telephone contact number for MAVEN "Member...

1

I thought that Zipcar service was great however over the past year the service has plummeted in my opinion and their...

Maven Drive and Zipcar Latest Reviews

Recent published reviews
1

Been trying to get into my account for over a year and I constantly call an email with no help. The Email I got on file...

Read all 17 reviews
3.7

Cannot log onto website. They must have been hacked or hijacked

Read all 53 reviews

Maven Drive and Zipcar Products and Services

Most reviewed product and services
  • Maven Drive Car Rental (6 reviews)
  • Maven Drive Customer Care (2 reviews)
  • Maven Drive Account (2 reviews)
  • Zipcar Car Rental (17 reviews)
  • Zipcar Customer Care (7 reviews)
  • Zipcar Account (5 reviews)