PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Maven Drive and Zipcar as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Maven Drive
Zipcar

Maven Drive and Zipcar Overview

Total reviews 21 107
Company responses 0 0
Issues resolved 0 0

Maven Drive and Zipcar Consumer Ratings

Rank
79 out of 394 in Rentals category
71 out of 394 in Rentals category
Customer service
28 in category
53 in category
Billing Practices
31 in category
40 in category
Product or Service Quality
36 in category
40 in category
Website
103 in category
59 in category

Maven Drive and Zipcar Rating Details

Customer service
1.6 (10 reviews)
1.4 (53 reviews)
Reviewer's quote

Made an email; made a phone call & got the nastiest most vile customer service and thus i made a phone call to my Bank to make a dispute. lets forward to December, my bank made a reversal because Maven returned my money but this is nowhere near true because the following week this same amount was...

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I tried calling customer service, i was on hold for over 30 minutes, nobody answered. I tried emailing, no response. I thought maybe it was my phone signal so i tried resetting my phone, turned my wifi on and off, signed in and out of the app, still would not unlock the vehicle so that i could...

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Billing Practices
1.7 (10 reviews)
1.5 (40 reviews)
Reviewer's quote

I just got the message maven is closing down. I can return Friday may 15that 4pm as thats when i can secure another car and ride after dropping of mavin car. So that im not stranded. Otherwise me and disabled son will be homeless with no car or job .I will also have remaining balance owed on friday...

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...and you will receive within 3-7 business days and they also promised me that i will receive some kind of driving credit for the inconvenience caused by the billing department. They told that will review my case and put it on high priority but everytime i call they just tell me we are sorry and we will send a new card. I signed up for zipcar to use their service and won't recommend zipcar to...

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Product or Service Quality
1.9 (10 reviews)
1.8 (40 reviews)
Reviewer's quote

THE BOTTOM IS WHAT I WROTE TO THE EMAIL THEY PROVIDED AFTER SPEAKING TO SEVERAL CUSTOMER SERVICE REPS WHO COULDN'T ANSWER NOT ONE OF MY QUESTIONS Hello: I am trying to figure out why my membership aggrement was cancelled. When I call on the phone they said I had a violation, can I know what the...

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...Apart from this, Zipcar has worst customer service. They never receive your call..

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Website
1.6 (10 reviews)
2.2 (44 reviews)
Reviewer's quote

...I was informed that, due to "issues with their app", I needed to (re)enter my credit card / payment info through the MAVEN desktop website. Fine. Done...

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...The website is of no help with this..

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Maven Drive and Zipcar Pros and Cons

Pros
  • Nada
  • Zip
  • Zilch
  • Gas card included
  • Car variety
  • Close to pubic transportation
Cons
  • Inaccessibility or non-existence of an actual maven entity
  • Customer service
  • No contact phone number
  • Poor customer service
  • Horrible horrible customer service
  • Taking money out account

Maven Drive and Zipcar Most Positive Reviews

Top rated reviews
4

I just got the message maven is closing down. I can return Friday may 15th
at 4pm as thats when i can secure another car...

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4.8

I had reserved a vehicle from 8/28/2020 until 8/31/2020. I drove from the vehicle home location which was Maryland to...

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3.3

THE BOTTOM IS WHAT I WROTE TO THE EMAIL THEY PROVIDED AFTER SPEAKING TO SEVERAL CUSTOMER SERVICE REPS WHO COULDN'T ANSWE...

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4.4

I've been a member for 9 years. I use Zipcar A LOT. $$$$$ I love the convenience and I appreciate the cost. But this...

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Maven Drive and Zipcar Most Critical Reviews

Lowest rated reviews
1

Terrible, terrible experience. Where to begin? To summarize: 1) No telephone contact number for MAVEN "Member...

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1

I thought that Zipcar service was great however over the past year the service has plummeted in my opinion and their...

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1

Out of the blue, I get an email from Maven informing me that they are cancelling my account. I had been signed up for ov...

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1

Its over 3 weeks now. Zipcar approved my membership. Still I have not got the Zip card in hand. Every time I call CSA,...

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Maven Drive and Zipcar Latest Reviews

Recent published reviews
No votes

Hi, I had a rental in May 2018, for one week, I was in an accident May 31, 2018, I need the contract. You can email me...

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1

Location at Framingham state college no longer has cars at location

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1

My maven account was, they closed my account recently for not being logged in since a period of time. Why would they do...

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1

September 4 2020 Cancel membership I have nothing else to say just hurry up and cancel my membership its way before 30...

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Maven Drive and Zipcar Products and Services

Most reviewed product and services
  • Maven Drive Car Rental (8 reviews)
  • Maven Drive Account (4 reviews)
  • Maven Drive Customer Care (2 reviews)
  • Zipcar Car Rental (25 reviews)
  • Zipcar Customer Care (11 reviews)
  • Zipcar Account (8 reviews)