PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Maven Drive and Payless Car Rental as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Maven Drive
Payless Car Rental

Maven Drive and Payless Car Rental Overview

Total reviews
17
479
Company responses
0
0
Issues resolved
0
3

Payless Car Rental was first mentioned on PissedConsumer on Oct 9, 2007 and since then this brand received 479 reviews. It is 462 reviews more than Maven Drive received since Aug 11, 2017.

Maven Drive and Payless Car Rental Consumer Ratings

Rank
47 out of 892 in Rentals category
94 out of 892 in Rentals category
Product or Service Quality
25 in category
67 in category
Website
76 in category
81 in category
Customer service
24 in category
64 in category

According to consumer ratings and reviews, Maven Drive ranks 47 points higher in the Rentals category than Payless Car Rental. People gave Maven Drive 2 stars for Product or Service Quality criterion in Rentals category and it is 118 points higher than the worst rated brand in this category. At the same time, Payless Car Rental was rated 1.3 stars for Product or Service Quality criterion in this category and it is 76 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Maven Drive has a higher rating than Payless Car Rental. Regarding Customer service criterion, consumers gave Maven Drive 1.7 stars and it is 83% greater than other in category. Payless Car Rental however was rated 1.1 stars and it is 55% greater than other in category.

Maven Drive and Payless Car Rental Rating Details

Product or Service Quality
2 (10 reviews)
1.3 (154 reviews)
Reviewer's quote

THE BOTTOM IS WHAT I WROTE TO THE EMAIL THEY PROVIDED AFTER SPEAKING TO SEVERAL CUSTOMER SERVICE REPS WHO COULDN'T ANSWER NOT ONE OF MY QUESTIONS Hello: I am trying to figure out why my membership aggrement was cancelled. When I call on the phone they said I had a violation, can I know what the...

Malia W

...Customer service reps tell you anything just to get you off the ph. Tried to reach manager Alex the customer service rep said he was out and hung up. Terrible customer service and the reps..

PissedConsumer1269034
Website
1.8 (9 reviews)
1.7 (151 reviews)
Reviewer's quote

...I was informed that, due to "issues with their app", I needed to (re)enter my credit card / payment info through the MAVEN desktop website. Fine. Done...

Ryah

...3 Complaints were filed on website. Responded once stating the complaint was closed. Weeks later from that rental location employee told me the manager was coming to phone refusing to give me any other number, then transferred me to someones voicemail...

PissedConsumer1139417
Customer service
1.7 (9 reviews)
1.1 (205 reviews)
Reviewer's quote

Made an email; made a phone call & got the nastiest most vile customer service and thus i made a phone call to my Bank to make a dispute. lets forward to December, my bank made a reversal because Maven returned my money but this is nowhere near true because the following week this same amount was...

u. m

...Customer service was also no help. He just kept repeating its going to take 14 days to get my money back if it was actually cancelled. Horrible comprehension of the issue a hand..

CHAREVE D

Maven Drive and Payless Car Rental Pros and Cons

Pros
  • Nada
  • Zip
  • Zilch
  • Original rate
  • Unethical hidden charges
  • Advertised rate
Cons
  • Customer service
  • No contact phone number
  • Inaccessibility or non-existence of an actual maven entity
  • Terrible customer service
  • Huge price jump
  • Concept to cheat people

Maven Drive and Payless Car Rental Most Positive Reviews

Top rated reviews
5

Got locked out just now. My issue was resolved and yes i contacted them

5

By uderstanding kindnesses and thoughtfulness.

Maven Drive and Payless Car Rental Most Critical Reviews

Lowest rated reviews
1

Terrible, terrible experience. Where to begin? To summarize: 1) No telephone contact number for MAVEN "Member...

1

While visiting Zion National Park last week Of Sept. 2014, my husband and I rented a car from your facility in Vegas. ...

Maven Drive and Payless Car Rental Latest Reviews

Recent published reviews
1

Been trying to get into my account for over a year and I constantly call an email with no help. The Email I got on file...

Read all 17 reviews
1.6

They charged me for a full tank of gas when I rented the car. I said I would use less than half. They said they would...

Read all 479 reviews

Maven Drive and Payless Car Rental Products and Services

Most reviewed product and services
  • Maven Drive Car Rental (6 reviews)
  • Maven Drive Customer Care (2 reviews)
  • Maven Drive Account (2 reviews)
  • Payless Car Rental Car Rental (353 reviews)
  • Payless Car Rental Customer Care (25 reviews)
  • Payless Car Rental Car Rental Booking (10 reviews)