PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mattress One and Sleep Number as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mattress One
Sleep Number

Mattress One and Sleep Number Overview

Total reviews 362 1126
Company responses 0 26
Issues resolved 0 10

Mattress One and Sleep Number Consumer Ratings

Rank
53 out of 218 in Bed and Bath category
55 out of 218 in Bed and Bath category
Customer service
No votes
41 in category
Exchange, Refund and Cancellation Policy
No votes
39 in category
Product or Service Quality
No votes
36 in category
Delivery Service
No votes
41 in category

Mattress One and Sleep Number Rating Details

Customer service
No votes
1.4 (539 reviews)
Reviewer's quote

First of all how does that even happen?! I left several messages for the manager of customer service and never received a phone call back. After 3 weeks of attempting to reach a manager I finally filed a dispute with my bank. Needless to say its been 5 weeks and I still have no bed and NO REFUND!!...

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...Extremely poor customer service in this department for such a costly product. I rearranged my work schedule multiple times very frustrating and no care or consideration from Sleep Number after disassembling our bed based on failed promises..

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Exchange, Refund and Cancellation Policy
No votes
1.3 (432 reviews)
Reviewer's quote

...I still haven't received my refund. It's been over a month. retu..

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...I paid two hundred dollars for these sheets, and because I have no other options to buy sheets due to the split design I feel there should be some type of discount or a partial refund. If sleep number is aware that this sheet design has major issues something should be done for loyal customers..

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Product or Service Quality
No votes
1.7 (428 reviews)
Reviewer's quote

...I am very dissatisfied with your service and very stressed about it, bad..

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...A service technician was sent out but was unable to diagnose the problem. We have made five calls to the IQ specialists who gave five different opinions and suggestions, none of which have worked. The last was a supervisor, Jade, who put us on hold to check our history, then disconnected the line...

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Delivery Service
No votes
2.4 (393 reviews)
Reviewer's quote

...WORST DELIVERY SERVICE I'VE EVER HAD!..

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I contacted the delivery service immediately and was given the run around for 4 hours because it was a Saturday & no one was available to check the truck other than the delivery guys. I contacted customer service to report the incident & asked that receive a credit for the amount I have to spend to...

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Mattress One and Sleep Number Pros and Cons

Pros
  • Price of producted until learned of the deception
  • Store location
  • Salespeople
  • Bed
  • Can raise and lower bed
  • Showroom and product
Cons
  • Customer service
  • Getting the run around
  • Being lied and cheated too
  • Customer service
  • Lack of customer service
  • Return policy

Mattress One and Sleep Number Most Positive Reviews

Top rated reviews
5

My wifes oxy pills were on the kitchen counter. The delivery man that had me sign the receite was standing by them. He...

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5

Fantastic bed, just bought my second one. Very adjustable and easy to use. Customer service was great when needed. Have...

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5

Had the best experience with Mattress1 in La Porte, Texas. Ben was absolutelty essential in my decision to purchase the...

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5

I wish I had visited this review site before I bought two beds at the veteran's day sale!. The sales rep was very...

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Mattress One and Sleep Number Most Critical Reviews

Lowest rated reviews
1

Quick update on my warranty claim with Mattress 1 in Mount Dora, Florida. They are not returning calls. Still no notifi...

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1

After purchasing a sleep number bed and trying it out for 2 weeks, only to realize that both my wife and I were waking u...

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1

Paid 2000.00 for a sterns foster mattress cal king. Stated would take 8 to 10 buis days ordered on 3 28 15 as of 4 28...

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1

When we first got our Sleep Number bed, we felt it was the best night's sleep we had ever had. At that time we were usi...

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Mattress One and Sleep Number Latest Reviews

Recent published reviews
No votes

I can not get a hold of customer service after trying for a week and leaving messages. I was supposed to have a delivery...

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1.7

I upgraded to a king split sleep number bed from the queen 360, so I had to buy new sheets, within the first two weeks...

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1

Ordered our king bed and base in July! We called several times for updates for when it would be delivered. Finally, was...

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2

We had a sleep number bed for 13 years and loved it. Due to its age, we decided to purchase a new bed and decided on...

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Mattress One and Sleep Number Products and Services

Most reviewed product and services
  • Mattress One Mattress (71 reviews)
  • Mattress One Delivery Service (27 reviews)
  • Mattress One Shipping Service (15 reviews)
  • Sleep Number Bed (461 reviews)
  • Sleep Number Mattress (186 reviews)
  • Sleep Number Shipping Service (16 reviews)