PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mattress One and Rooms To Go as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mattress One
Rooms To Go

Mattress One and Rooms To Go Overview

Total reviews 362 2428
Company responses 0 0
Issues resolved 0 16

Mattress One and Rooms To Go Consumer Ratings

Rank
51 out of 218 in Bed and Bath category
303 out of 1542 in Furniture and Decor category
Customer service
No votes
227 in category
Exchange, Refund and Cancellation Policy
No votes
209 in category
Product or Service Quality
No votes
264 in category
Delivery Service
No votes
220 in category

Mattress One and Rooms To Go Rating Details

Customer service
No votes
1.4 (828 reviews)
Reviewer's quote

First of all how does that even happen?! I left several messages for the manager of customer service and never received a phone call back. After 3 weeks of attempting to reach a manager I finally filed a dispute with my bank. Needless to say its been 5 weeks and I still have no bed and NO REFUND!!...

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...I spoke with Alex from customer service on Oct. 13, 2020, who along with his supervisor confirmed our extended warranty was still in effect & would cover the damages. I was asked to email share@***o & attach pics...

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Exchange, Refund and Cancellation Policy
No votes
1.4 (687 reviews)
Reviewer's quote

...I still haven't received my refund. It's been over a month. retu..

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...I called told them I wanted it picked up and I wanted refund as I was done messing with them. They came that Friday July 24th pick up sofa sleeper. I waited 5 days called for my refund they said yes if was will take 7-10 days...

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Product or Service Quality
No votes
1.5 (724 reviews)
Reviewer's quote

...I am very dissatisfied with your service and very stressed about it, bad..

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...Sorry to say that this will be the last time I deal with this furniture store and I will tell all about the poor warranty service. Rooms To Go Is Great...

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Delivery Service
No votes
2 (682 reviews)
Reviewer's quote

...WORST DELIVERY SERVICE I'VE EVER HAD!..

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...It’s now 12:30 and I am looking for ways to show my dissatisfaction with RTG delivery service so I found this website as a start. Order 8376275..

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Mattress One and Rooms To Go Pros and Cons

Pros
  • Price of producted until learned of the deception
  • Store location
  • Salespeople
  • Sales representative
  • Good price
  • Selection
Cons
  • Customer service
  • Getting the run around
  • Being lied and cheated too
  • Horrible customer service
  • Business ethics
  • Unprofessional customer service

Mattress One and Rooms To Go Most Positive Reviews

Top rated reviews
5

My wifes oxy pills were on the kitchen counter. The delivery man that had me sign the receite was standing by them. He...

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5

We purchased a dining room set over 1000 dollars. When we got our chairs they were covered with black stuff. The chairs...

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5

Had the best experience with Mattress1 in La Porte, Texas. Ben was absolutelty essential in my decision to purchase the...

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5

I went to the Rooms To Go outlet store in Gainesville,Fla today. I have to say great store and great customer service....

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Mattress One and Rooms To Go Most Critical Reviews

Lowest rated reviews
1

Quick update on my warranty claim with Mattress 1 in Mount Dora, Florida. They are not returning calls. Still no notifi...

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1

After 2 defective mattresses we asked for a refund, but due to their policy they said no refunds. They wanted us to...

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1

Paid 2000.00 for a sterns foster mattress cal king. Stated would take 8 to 10 buis days ordered on 3 28 15 as of 4 28...

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1

they should deliver my mattress weeks ago its ben *** dealing with them . i have waited all day lone for them and no...

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Mattress One and Rooms To Go Latest Reviews

Recent published reviews
No votes

I can not get a hold of customer service after trying for a week and leaving messages. I was supposed to have a delivery...

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No votes

PLEASE !!!! DO not purchase an extended warranty at Rooms to go. When we purchased our sofa the vendor recommended the...

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1

Ordered our king bed and base in July! We called several times for updates for when it would be delivered. Finally, was...

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1.3

We purchased the Martino Top Grain Leather &;;;;;;;;;;;;;;;;;;;;;;;;;;; the 3 year extended warranty. This sectional...

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Mattress One and Rooms To Go Products and Services

Most reviewed product and services
  • Mattress One Mattress (71 reviews)
  • Mattress One Delivery Service (27 reviews)
  • Mattress One Shipping Service (15 reviews)
  • Rooms To Go Warranty (154 reviews)
  • Rooms To Go Repair (47 reviews)
  • Rooms To Go Shipping Service (25 reviews)