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Mattress Firm

Furniture and Decor
  • 6 ISSUES RESOLVED
  • 554 TOTAL REVIEWS
  • $330K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.7
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Reliability
  • Person who sold me the bed 6
  • Great attitude during the purchase 4
  • Delivery 3
  • Well mannered employees 3
  • Store 2

Customers don't like

  • Customer service23
  • Refund policy10
  • Being ripped off9
  • Communication7
  • Mattress7
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Z Gallerie

Furniture and Decor
  • 1 ISSUES RESOLVED
  • 173 TOTAL REVIEWS
  • $100K CLAIMED LOSSES
  • $1.6K AVERAGE LOSS
1.8
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Reliability
  • Store merchandising 5
  • Display in store 3
  • Design 1
  • Shopping in the store 1
  • Horrid manager 1

Customers don't like

  • Customer service14
  • Ability to resolve problem9
  • Problem resolution4
  • Delivery time3
  • Disapointed3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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