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Mattress Firm

Furniture and Decor
  • 7 ISSUES RESOLVED
  • 579 TOTAL REVIEWS
  • $340K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.8
Customer service
Staff
Exchange, Refund and Cancellation Policy
Reliability
Website
  • Person who sold me the bed 7
  • Great attitude during the purchase 4
  • Courtesy and friendliness of salesman 3
  • Well mannered employees 3
  • Delivery 3

Customers don't like

  • Customer service11
  • Refund policy5
  • Poor communication and delivery4
  • Being sold defective product3
  • Communication3
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Z Gallerie

Furniture and Decor
  • 1 ISSUES RESOLVED
  • 173 TOTAL REVIEWS
  • $100K CLAIMED LOSSES
  • $1.6K AVERAGE LOSS
1.8
Customer service
Staff
Exchange, Refund and Cancellation Policy
Reliability
Website
  • Store merchandising 5
  • Display in store 3
  • Design 1
  • Shopping in the store 1
  • Horrid manager 1

Customers don't like

  • Customer service8
  • Awful costumer service2
  • Order status2
  • Problem resolution2
  • Unorganized2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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