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Mattress Firm

Furniture and Decor
  • 5 ISSUES RESOLVED
  • 516 TOTAL REVIEWS
  • $300K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.7
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Reliability
  • Person who sold me the bed 6
  • Great attitude during the purchase 4
  • Delivery 3
  • Well mannered employees 3
  • Very knowledgable 1

Customers don't like

  • Customer service21
  • Refund policy10
  • Being ripped off7
  • Mattress7
  • Communication7
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Z Gallerie

Furniture and Decor
  • 1 ISSUES RESOLVED
  • 166 TOTAL REVIEWS
  • $98.8K CLAIMED LOSSES
  • $1.6K AVERAGE LOSS
1.8
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Reliability
  • Store merchandising 4
  • Display in store 3
  • Horrid manager 1
  • Shopping in the store 1

Customers don't like

  • Customer service13
  • Ability to resolve problem8
  • Delivery time3
  • Problem resolution3
  • Disapointed3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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