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Mattress Firm

Furniture and Decor
  • 5 ISSUES RESOLVED
  • 544 TOTAL REVIEWS
  • $320K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.6
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Reliability
  • Person who sold me the bed 6
  • Great attitude during the purchase 4
  • Delivery 3
  • Well mannered employees 3
  • Store 2

Customers don't like

  • Customer service23
  • Refund policy10
  • Being ripped off9
  • Communication7
  • Mattress7
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The Dump

Furniture and Decor
  • 0 ISSUES RESOLVED
  • 97 TOTAL REVIEWS
  • $45.8K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.5
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Reliability
  • Amy swanson-sales person 1
  • Sales person 1
  • Salesman 1
  • Store layout and selection 1
  • Upset 1

Customers don't like

  • Lousy customer service and no resolution5
  • Slow resolution to our bad purchase3
  • Customer service2
  • Very bad no help from customer service2
  • Product2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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