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Mattress Firm

Furniture and Decor
  • 7 ISSUES RESOLVED
  • 590 TOTAL REVIEWS
  • $350K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.8
Customer service
Staff
Exchange, Refund and Cancellation Policy
Reliability
Website
  • Person who sold me the bed 7
  • Great attitude during the purchase 4
  • Courtesy and friendliness of salesman 3
  • Well mannered employees 3
  • Delivery 3

Customers don't like

  • Customer service11
  • Refund policy5
  • Poor communication and delivery4
  • Being sold defective product3
  • Communication3
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The Dump

Furniture and Decor
  • 0 ISSUES RESOLVED
  • 102 TOTAL REVIEWS
  • $47.6K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.5
Customer service
Staff
Exchange, Refund and Cancellation Policy
Reliability
Website
  • Amy swanson-sales person 1
  • Sales person 1
  • Salesman 1
  • Store layout and selection 1
  • Upset 1

Customers don't like

  • Very bad no help from customer service2
  • Bad uality leather couch2
  • Lousy customer service and no resolution2
  • Fault product1
  • Product1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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