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Mattress Firm

Furniture and Decor
  • 5 ISSUES RESOLVED
  • 517 TOTAL REVIEWS
  • $300K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.7
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Reliability
  • Person who sold me the bed 5
  • Delivery 3
  • Great attitude during the purchase 3
  • Leaving 2
  • Well mannered employees 2

Customers don't like

  • Customer service21
  • Refund policy10
  • Being ripped off7
  • Mattress7
  • Communication6
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Steinhafels

Furniture and Decor
  • 1 ISSUES RESOLVED
  • 108 TOTAL REVIEWS
  • $49K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
1.7
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Reliability
  • Selection 3
  • Pick up area staff 2
  • Mattress for the first 1-2 years 1
  • Spoken promises 1

Customers don't like

  • Poor customer service8
  • Customer service6
  • Poor management3
  • Service3
  • Management2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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