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Mattress Firm

Furniture and Decor
  • 6 ISSUES RESOLVED
  • 555 TOTAL REVIEWS
  • $330K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.7
Customer service
Exchange, Refund and Cancellation Policy
Staff
Reliability
Website
  • Person who sold me the bed 6
  • Great attitude during the purchase 4
  • Delivery 3
  • Well mannered employees 3
  • Store 2

Customers don't like

  • Customer service23
  • Refund policy10
  • Being ripped off9
  • Communication7
  • Mattress7
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Steinhafels

Furniture and Decor
  • 1 ISSUES RESOLVED
  • 110 TOTAL REVIEWS
  • $49K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
1.7
Customer service
Exchange, Refund and Cancellation Policy
Staff
Reliability
Website
  • Selection 3
  • Mattress for the first 1-2 years 2
  • Pick up area staff 2
  • Salesman 1
  • Spoken promises 1

Customers don't like

  • Poor customer service9
  • Customer service7
  • Poor management4
  • Management3
  • Service3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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