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Mattress Firm

Furniture and Decor
  • 10 ISSUES RESOLVED
  • 659 TOTAL REVIEWS
  • $380K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.8
Customer service
Staff
Exchange, Refund and Cancellation Policy
Reliability
Website
  • Person who sold me the bed 7
  • Great attitude during the purchase 4
  • Well mannered employees 3
  • Delivery 3
  • Courtesy and friendliness of salesman 3

Customers don't like

  • Customer service14
  • Refund policy5
  • Poor communication and delivery4
  • Constant lies3
  • Communication3
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Steinhafels

Furniture and Decor
  • 2 ISSUES RESOLVED
  • 120 TOTAL REVIEWS
  • $57.7K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.9
Customer service
Staff
Exchange, Refund and Cancellation Policy
Reliability
Website
  • Selection 3
  • Salesman 2
  • Pick up area staff 2
  • Mattress for the first 1-2 years 2
  • Variety 1

Customers don't like

  • Poor customer service9
  • Poor customer service and communication3
  • Whole experience2
  • Time to repair defect when called1
  • Service1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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