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Mattress Firm

Furniture and Decor
  • 7 ISSUES RESOLVED
  • 579 TOTAL REVIEWS
  • $340K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.8
Customer service
Staff
Exchange, Refund and Cancellation Policy
Reliability
Website
  • Person who sold me the bed 7
  • Great attitude during the purchase 4
  • Courtesy and friendliness of salesman 3
  • Well mannered employees 3
  • Delivery 3

Customers don't like

  • Customer service11
  • Refund policy5
  • Poor communication and delivery4
  • Being sold defective product3
  • Communication3
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Southern Motion Furniture

Furniture and Decor
  • 0 ISSUES RESOLVED
  • 322 TOTAL REVIEWS
  • $430K CLAIMED LOSSES
  • $3K AVERAGE LOSS
1.6
Customer service
Staff
Exchange, Refund and Cancellation Policy
Reliability
Website
  • I have only delt with the store i purchased from 9
  • Color 8
  • Comfort 8
  • Look of the sofa 7
  • Comfort quality 6

Customers don't like

  • Inferior quality for the price7
  • Quality and wearability6
  • Cannot find any phone number to contact them5
  • Quality5
  • Really bad quality4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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