PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mattress Firm and Sleepys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mattress Firm
Sleepys

Mattress Firm and Sleepys Overview

Total reviews
1030
442
Company responses
0
161
Issues resolved
13
6

Mattress Firm and Sleepys Consumer Ratings

Rank
45 out of 206 in Bed and Bath category
213 out of 1478 in Furniture and Decor category
Customer service
39 in category
300 in category
Product or Service Quality
39 in category
275 in category
Exchange, Refund and Cancellation Policy
41 in category
249 in category
Value for money
24 in category
279 in category

Mattress Firm and Sleepys Rating Details

Customer service
1.5 (429 reviews)
1.2 (125 reviews)
Reviewer's quote

...I still have no mattress!!!! Customer service not answering their phones and states they are taking care of all inquiries online. I was able to talk to someone to complete my sale on the phone so they could take my money..

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...The customer service rep was very cooperative/helpful. After a discussion of routine policy she consulted with her supervisor who agreed to a free one time inspection. If a return is agreed upon there will be a $99 delivery fee...

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Product or Service Quality
1.6 (395 reviews)
1.5 (101 reviews)
Reviewer's quote

When I called to return it the customer service associate made it appear that they would be picking up the base as well. But when the delivery men showed up they only picked up the mattress and did not give me any sort of paper/receipt during the pickup time that listed what the refund for me. That...

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...This mattress is horribly DEFECTIVE and they won't stand behind their product..

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Exchange, Refund and Cancellation Policy
1.3 (373 reviews)
1.3 (116 reviews)
Reviewer's quote

...Most importantly I dont like how I was tricked! Please refund me please!..

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Then they said "the bed it the picture doesn't match the receipt they must have been exchanged do you have the receipt for that?" I said, no BUT YOU should have it your system. They claimed they did not. So either they didn't delivered the bed they were suppose to and ripped me off, or they are...

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Value for money
1.9 (361 reviews)
1.6 (74 reviews)
Reviewer's quote

...I'm trying to save money toward purchasing another mattress down the line and you can be sure it will not be one from Mattress Firm..

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...Felt the manufacturer defect should not force us to spend more money. Now Sleepy's advertising signs free box springs. The bed was purchased August 30, 2016 and was not cheap...

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Mattress Firm and Sleepys Pros and Cons

Pros
  • Person who sold me the bed
  • Great attitude during the purchase
  • Well mannered employees
  • Selection
  • Warranty service
  • Showroom possibilities
Cons
  • Customer service
  • Refund policy
  • Poor communication and delivery
  • Terrible customer service
  • Misinformed us
  • Misinformation

Mattress Firm and Sleepys Most Positive Reviews

Top rated reviews
5

The people coming here to bash whatever product or company are nothing but a bunch of *** people with nothing better in...

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5

So, after reading all of the reviews, I was expecting a horrible experience when processing a warranty claim. I called...

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5

last year I purchased a mattress from mattress firm. Within the 90 day warranty the mattress was lumpy this for a $700 ...

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5

Best experience. Richard Garnett and Martha Restrepo were very helpful and friendly.

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Mattress Firm and Sleepys Most Critical Reviews

Lowest rated reviews
1

We bought a mattress with a 10 year warranty just over 2 years ago. The coils are damaged and when you lie on the bed,...

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1

I purchased I-Series 1 week ago and having back problems since. Called customer support and told I could not have mattre...

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1

my mom broke 2 hips so we were told by doctors she must have a firm mattress - we purchased for $1000 Simmons Beauty...

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1

I purchased I-Series 1 week ago and having back problems since. Called customer support and told I could not have mattre...

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Mattress Firm and Sleepys Latest Reviews

Recent published reviews
No votes

I orderd a wrong bed platform and i taut it was a bed frame and my order number is S030482949 and i have filled two...

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1

I bought my sleepy's matress in October of 2018. It was fine the first few months. Fast forward to today and it is...

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1.8

COULD NOT RETURN THE MATTRESS TOO LATE THE WARRANTY NO LONGER VALID

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No votes

I bought the mattress in 2011. The store that I bought it at said there would be a 10 year guarantee, but for a couple...

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Mattress Firm and Sleepys Products and Services

Most reviewed product and services
  • Mattress Firm Delivery Service (96 reviews)
  • Mattress Firm Customer Care (83 reviews)
  • Mattress Firm Warranty (59 reviews)
  • Sleepys Mattress (229 reviews)
  • Sleepys Box Spring (23 reviews)
  • Sleepys Customer Care (19 reviews)