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Mattress Firm

Furniture and Decor
  • 8 ISSUES RESOLVED
  • 640 TOTAL REVIEWS
  • $380K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.8
Customer service
Staff
Exchange, Refund and Cancellation Policy
Reliability
Website
  • Person who sold me the bed 7
  • Great attitude during the purchase 4
  • Well mannered employees 3
  • Delivery 3
  • Courtesy and friendliness of salesman 3

Customers don't like

  • Customer service12
  • Refund policy5
  • Poor communication and delivery4
  • Communication3
  • Being sold defective product3
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Sleep Number

Furniture and Decor
  • 6 ISSUES RESOLVED
  • 867 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $3.3K AVERAGE LOSS
1.8
Customer service
Staff
Exchange, Refund and Cancellation Policy
Reliability
Website
  • Bed 9
  • Can raise and lower bed 7
  • Nothin so far 6
  • Showroom and product 5
  • Misleading 5

Customers don't like

  • Customer service16
  • Lack of customer service9
  • Return policy6
  • Lack of customer satisfaction5
  • Warranty policy4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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