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Mattress Firm

Furniture and Decor
  • 11 ISSUES RESOLVED
  • 759 TOTAL REVIEWS
  • $410K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.7
Customer service
Staff
Exchange, Refund and Cancellation Policy
Reliability
Website
  • Person who sold me the bed 7
  • Great attitude during the purchase 4
  • Well mannered employees 3
  • Delivery 3
  • Courtesy and friendliness of salesman 3

Customers don't like

  • Customer service28
  • Refund policy6
  • Poor communication and delivery4
  • No help or response from company4
  • Ripping me off3
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Sleep Number

Furniture and Decor
  • 6 ISSUES RESOLVED
  • 931 TOTAL REVIEWS
  • $1.2M CLAIMED LOSSES
  • $3.3K AVERAGE LOSS
1.8
Customer service
Staff
Exchange, Refund and Cancellation Policy
Reliability
Website
  • Bed 10
  • Can raise and lower bed 7
  • Showroom and product 5
  • Misleading 5
  • Demo i tried in the showroom 5

Customers don't like

  • Customer service36
  • Lack of customer service9
  • Return policy6
  • Lack of customer satisfaction5
  • Warranty policy4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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