PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mattress Firm and Sleep Number as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mattress Firm
Sleep Number

Mattress Firm and Sleep Number Overview

Total reviews 1102 1126
Company responses 0 26
Issues resolved 14 10

Mattress Firm and Sleep Number Consumer Ratings

Rank
50 out of 218 in Bed and Bath category
55 out of 218 in Bed and Bath category
Customer service
40 in category
42 in category
Product or Service Quality
37 in category
36 in category
Exchange, Refund and Cancellation Policy
41 in category
40 in category
Price Affordability
41 in category
67 in category

Mattress Firm and Sleep Number Rating Details

Customer service
1.5 (465 reviews)
1.4 (539 reviews)
Reviewer's quote

Your customer service is the worst Ive ever encountered..

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...Extremely poor customer service in this department for such a costly product. I rearranged my work schedule multiple times very frustrating and no care or consideration from Sleep Number after disassembling our bed based on failed promises..

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Product or Service Quality
1.6 (427 reviews)
1.7 (428 reviews)
Reviewer's quote

They record customer service does not have phone access call store. what crap never again Shop somewhere else..

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...A service technician was sent out but was unable to diagnose the problem. We have made five calls to the IQ specialists who gave five different opinions and suggestions, none of which have worked. The last was a supervisor, Jade, who put us on hold to check our history, then disconnected the line...

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Exchange, Refund and Cancellation Policy
1.3 (406 reviews)
1.3 (432 reviews)
Reviewer's quote

...Asked for refund and now being told it could be up to a month before I can get it. This is over $3100!..

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...I paid two hundred dollars for these sheets, and because I have no other options to buy sheets due to the split design I feel there should be some type of discount or a partial refund. If sleep number is aware that this sheet design has major issues something should be done for loyal customers..

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Price Affordability
2.2 (404 reviews)
1.6 (393 reviews)
Reviewer's quote

He suggested that we try it out and don't pay full price at checkout and if we were not satisfied we had 120 days to send it back. So instead of getting the free adjustable bed we got the ease adjustable bed which elevates head and legs instead of just head which is free one. We waited until it was...

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...Can not believe for the price paid for the bed and size of this company that they think it's acceptable to offer sub-par service..

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Mattress Firm and Sleep Number Pros and Cons

Pros
  • Person who sold me the bed
  • Great attitude during the purchase
  • Delivery was good that is about it
  • Bed
  • Can raise and lower bed
  • Showroom and product
Cons
  • Customer service
  • Refund policy
  • Unreliable fraudulent bad basic business services
  • Customer service
  • Lack of customer service
  • Return policy

Mattress Firm and Sleep Number Most Positive Reviews

Top rated reviews
5

The people coming here to bash whatever product or company are nothing but a bunch of *** people with nothing better in...

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5

Fantastic bed, just bought my second one. Very adjustable and easy to use. Customer service was great when needed. Have...

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5

last year I purchased a mattress from mattress firm. Within the 90 day warranty the mattress was lumpy this for a $700 ...

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5

I wish I had visited this review site before I bought two beds at the veteran's day sale!. The sales rep was very...

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Mattress Firm and Sleep Number Most Critical Reviews

Lowest rated reviews
1

We bought a mattress with a 10 year warranty just over 2 years ago. The coils are damaged and when you lie on the bed,...

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1

After purchasing a sleep number bed and trying it out for 2 weeks, only to realize that both my wife and I were waking u...

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1

my mom broke 2 hips so we were told by doctors she must have a firm mattress - we purchased for $1000 Simmons Beauty...

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1

When we first got our Sleep Number bed, we felt it was the best night's sleep we had ever had. At that time we were usi...

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Mattress Firm and Sleep Number Latest Reviews

Recent published reviews
1.2

Didnt want box spring noe havent been refunded for a month and a half now after being told 7 to 10 days over 4 times...

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1.7

I upgraded to a king split sleep number bed from the queen 360, so I had to buy new sheets, within the first two weeks...

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No votes

My box spring is being picked up between 9am and 5pm tomorrow. I need a smaller time frame please. I havent moved in...

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2

We had a sleep number bed for 13 years and loved it. Due to its age, we decided to purchase a new bed and decided on...

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Mattress Firm and Sleep Number Products and Services

Most reviewed product and services
  • Mattress Firm Delivery Service (101 reviews)
  • Mattress Firm Warranty (59 reviews)
  • Mattress Firm Manager (40 reviews)
  • Sleep Number Bed (461 reviews)
  • Sleep Number Mattress (186 reviews)
  • Sleep Number Shipping Service (16 reviews)