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Mattress Firm
Sears

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Mattress Firm

Mattress Firm

1.9
  • 13 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 971 TOTAL REVIEWS
Rank
41 out of 308
in Bed and Bath category
Rating Details
Customer service
Staff
Product or Service Quality
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    269
  • SUCCESSFUL
    55%
  • AVG CALL DURATION
    02:31
  • ISSUES RESOLVED
    4%
Top Products and Services
2.5
93 reviews
2.3
80 reviews
1.5
57 reviews
Sears

Sears

1.9
  • 36 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 5963 TOTAL REVIEWS
Rank
66 out of 611
in Supermarkets and Malls category
Rating Details
Customer service
Staff
Product or Service Quality
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    371
  • SUCCESSFUL
    56%
  • AVG CALL DURATION
    04:32
  • ISSUES RESOLVED
    12%
Top Products and Services
2
504 reviews
2.1
472 reviews
2
435 reviews

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