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Mattress Firm

Furniture and Decor
  • 5 ISSUES RESOLVED
  • 517 TOTAL REVIEWS
  • $300K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.7
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Diversity of Products or Services
  • Person who sold me the bed 5
  • Delivery 3
  • Great attitude during the purchase 3
  • Leaving 2
  • Well mannered employees 2

Customers don't like

  • Customer service21
  • Refund policy10
  • Being ripped off7
  • Mattress7
  • Communication6
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Sears

Supermarkets and Malls
  • 18 ISSUES RESOLVED
  • 4286 TOTAL REVIEWS
  • $2.1M CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
2.1
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Diversity of Products or Services
  • Price 17
  • Product 9
  • I will like it when they are out of business 8
  • Convenience of online ordering 5
  • Nightmare 5

Customers don't like

  • Poor customer service92
  • Customer service40
  • Delivery experience37
  • Service37
  • Poor product quality16
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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