PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mattress Firm and Sears as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mattress Firm
Sears

Mattress Firm and Sears Overview

Total reviews
1030
6282
Company responses
0
872
Issues resolved
13
40

Mattress Firm and Sears Consumer Ratings

Rank
45 out of 206 in Bed and Bath category
82 out of 323 in Supermarkets and Malls category
Customer service
39 in category
85 in category
Product or Service Quality
39 in category
81 in category
Exchange, Refund and Cancellation Policy
41 in category
73 in category
Price Affordability
37 in category
74 in category

Mattress Firm and Sears Rating Details

Customer service
1.5 (429 reviews)
1.2 (1835 reviews)
Reviewer's quote

...I still have no mattress!!!! Customer service not answering their phones and states they are taking care of all inquiries online. I was able to talk to someone to complete my sale on the phone so they could take my money..

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...Ive spoken to several customer service representatives, no refund has been issued. Im told to wait for Sears 3rd patty seller to contact you..

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Product or Service Quality
1.6 (395 reviews)
1.6 (1467 reviews)
Reviewer's quote

When I called to return it the customer service associate made it appear that they would be picking up the base as well. But when the delivery men showed up they only picked up the mattress and did not give me any sort of paper/receipt during the pickup time that listed what the refund for me. That...

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...I call customer service n no one is able to help. Put on hold for up to an hr. At fedex, only a label was created and the item i ordered has not been picked up, fedex does not have it in their possession...

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Exchange, Refund and Cancellation Policy
1.3 (373 reviews)
1.3 (1424 reviews)
Reviewer's quote

...Most importantly I dont like how I was tricked! Please refund me please!..

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...last one and wait for new one he said no its in the system that I would get new one and dont worry! The store is closed no other locations would honer the exchange I was told to go back to the closed location this has been going on for some time now! I was redeploy to Afghanistan gave the invoice to my wife to follow up and she received the same results I have placed calls to your customer service numerous times to no avail! This battery was no good and needs to be...

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Price Affordability
2.2 (365 reviews)
2.2 (1250 reviews)
Reviewer's quote

I returned that and went up on the price and it was no better so I went to one closer to my home, was told that I couldn't return it but that I could purchase a topper. The salesperson was "busy" after 5 phone calls. Got the District manager, who told me that I was stuck and then, my stupidity...

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I have loved Sears appliances for years and I just cant get the refrigerator I want at the great price because Sears does not care about its customers time, does not value customer loyalty and we are still without a refrigerator and Sears could care less. Customers deserve better and expect...

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Mattress Firm and Sears Pros and Cons

Pros
  • Person who sold me the bed
  • Great attitude during the purchase
  • Well mannered employees
  • Price
  • I will like it when they are out of business
  • Product
Cons
  • Customer service
  • Refund policy
  • Poor communication and delivery
  • Poor customer service
  • Delivery experience
  • Customer service

Mattress Firm and Sears Most Positive Reviews

Top rated reviews
5

The people coming here to bash whatever product or company are nothing but a bunch of *** people with nothing better in...

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5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

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5

last year I purchased a mattress from mattress firm. Within the 90 day warranty the mattress was lumpy this for a $700 ...

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5

We bought a new craftsman lawn trator, this is the second season, warrenty out by one month. Uses 1/2 quart of oil...

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Mattress Firm and Sears Most Critical Reviews

Lowest rated reviews
1

We bought a mattress with a 10 year warranty just over 2 years ago. The coils are damaged and when you lie on the bed,...

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1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

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1

my mom broke 2 hips so we were told by doctors she must have a firm mattress - we purchased for $1000 Simmons Beauty...

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1

Bought tires there and cant even get car in to get tires serviced. 1 person working counter and one person working in...

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Mattress Firm and Sears Latest Reviews

Recent published reviews
No votes

I orderd a wrong bed platform and i taut it was a bed frame and my order number is S030482949 and i have filled two...

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No votes

A new refrigerator that lasted only 3 years.

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1.8

COULD NOT RETURN THE MATTRESS TOO LATE THE WARRANTY NO LONGER VALID

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No votes

I have been trying to have a day to change the ship to address. Needs to go to my billing address and not to Roswell

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Mattress Firm and Sears Products and Services

Most reviewed product and services
  • Mattress Firm Delivery Service (96 reviews)
  • Mattress Firm Customer Care (83 reviews)
  • Mattress Firm Warranty (59 reviews)
  • Sears Repair (512 reviews)
  • Sears Delivery Service (481 reviews)
  • Sears Customer Care (467 reviews)