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Mattress Firm

Furniture and Decor
  • 8 ISSUES RESOLVED
  • 627 TOTAL REVIEWS
  • $360K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.8
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
  • Person who sold me the bed 7
  • Great attitude during the purchase 4
  • Courtesy and friendliness of salesman 3
  • Well mannered employees 3
  • Delivery 3

Customers don't like

  • Customer service12
  • Refund policy5
  • Poor communication and delivery4
  • Being sold defective product3
  • Communication3
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Sams Club

Supermarkets and Malls
  • 4 ISSUES RESOLVED
  • 1155 TOTAL REVIEWS
  • $180K CLAIMED LOSSES
  • $657 AVERAGE LOSS
2.3
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
  • Prices 8
  • Convenience 3
  • Produce 3
  • Reasonable price 3
  • Some products are cheap 3

Customers don't like

  • Customer service7
  • Crappy customer service4
  • Incompitent employees4
  • Rude help4
  • Awful customer service for first time customer3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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