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Mattress Firm

Furniture and Decor
  • 6 ISSUES RESOLVED
  • 563 TOTAL REVIEWS
  • $340K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.6
Customer service
Exchange, Refund and Cancellation Policy
Staff
Reliability
Website
  • Person who sold me the bed 6
  • Great attitude during the purchase 4
  • Delivery 3
  • Well mannered employees 3
  • Store 2

Customers don't like

  • Customer service11
  • Refund policy5
  • Poor communication and delivery4
  • Being sold defective product3
  • Communication3
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Rooms To Go

Furniture and Decor
  • 8 ISSUES RESOLVED
  • 1768 TOTAL REVIEWS
  • $1.2M CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
1.7
Customer service
Exchange, Refund and Cancellation Policy
Staff
Reliability
Website
  • Sales representative 15
  • Attentive sales person 8
  • Good price 8
  • Showroom 8
  • Selection 7

Customers don't like

  • Business ethics17
  • Poor quality product14
  • Unprofessional customer service12
  • Defective product10
  • Being ignored9
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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