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Mattress Firm

Furniture and Decor
  • 5 ISSUES RESOLVED
  • 516 TOTAL REVIEWS
  • $300K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.7
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Diversity of Products or Services
  • Person who sold me the bed 5
  • Delivery 3
  • Great attitude during the purchase 3
  • Leaving 2
  • Well mannered employees 2

Customers don't like

  • Customer service21
  • Refund policy10
  • Being ripped off7
  • Mattress7
  • Communication6
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Pc Richards

Appliances and Electronics
  • 1 ISSUES RESOLVED
  • 322 TOTAL REVIEWS
  • $91K CLAIMED LOSSES
  • $820 AVERAGE LOSS
2.1
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Diversity of Products or Services
  • Discussion at time of purchase 1
  • Discussion at time of sale 1
  • Excellent 1
  • Service technician his name was tom 1
  • Service technician his name was tom 1

Customers don't like

  • Poor poor customer service5
  • Customer service3
  • Linna and jesse in cust serv need training2
  • Poor customer service2
  • No response from management to customers concerns2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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