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Mattress Firm

Furniture and Decor
  • 11 ISSUES RESOLVED
  • 785 TOTAL REVIEWS
  • $420K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.7
Customer service
Staff
Exchange, Refund and Cancellation Policy
Reliability
Website
  • Person who sold me the bed 7
  • Great attitude during the purchase 4
  • Well mannered employees 3
  • Delivery 3
  • Courtesy and friendliness of salesman 3

Customers don't like

  • Customer service28
  • Refund policy6
  • Poor communication and delivery4
  • No help or response from company4
  • Ripping me off3
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Original Mattress Factory

Furniture and Decor
  • 0 ISSUES RESOLVED
  • 191 TOTAL REVIEWS
  • $96.4K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
2.1
Customer service
Staff
Exchange, Refund and Cancellation Policy
Reliability
Website
  • Sales environment and twosided mattress 5
  • Queen size bed 3
  • Prices 3
  • Low pressure sales environment 2
  • Service and product 1

Customers don't like

  • Customer service7
  • Mattress quality6
  • Mattress quality and fit4
  • Mattress quality and size2
  • Warranty1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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