PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mattress Firm and Original Mattress Factory as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mattress Firm
Original Mattress Factory

Mattress Firm and Original Mattress Factory Overview

Total reviews 1089 204
Company responses 0 0
Issues resolved 14 0

Mattress Firm and Original Mattress Factory Consumer Ratings

Rank
44 out of 213 in Bed and Bath category
30 out of 213 in Bed and Bath category
Customer service
42 in category
21 in category
Product or Service Quality
40 in category
30 in category
Exchange, Refund and Cancellation Policy
42 in category
28 in category
Price Affordability
39 in category
28 in category

Mattress Firm and Original Mattress Factory Rating Details

Customer service
1.5 (457 reviews)
2 (68 reviews)
Reviewer's quote

...Theres no corporate customer service that I can talk to about this issue. This sucks! I wonder how they can be in business. You cant return a product like this within 30 days of purchase...

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...Terrible customer service and a terrible product. I would advise anyone not to buy from them if this is the way they treat their customers. My old bed was worn out but I wish I had it back at least I could sleep through the night without be in pain and uncomfortable..

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Product or Service Quality
1.6 (418 reviews)
1.9 (67 reviews)
Reviewer's quote

I previously shopped at Sleep Train and always had great service. I have not had such success with Mattress Firm. They sold me the wrong bed and they got my name, address and phone number wrong despite me asking to have it changed and they promising me it had been done...

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That night sales Mgr and production mgr called me said they found nothing wrong with it and they weren’t going to do anything else, basically I spent more money for their mattress and I was stuck with a sagging mattress less than a year old. Ok, got me once but you won’t get me twice nor will my...

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Exchange, Refund and Cancellation Policy
1.4 (399 reviews)
1.5 (63 reviews)
Reviewer's quote

...I would like a refund, price adjustment or cancel the order..

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...They refuse to refund my money, had to take them to small claims court. Buy one if you want to wake up in pain and tired! Buy one for your worst enemy! Your dog might like it! After one night my wife and I woke up in pain and tired from the lack of quality sleep. Severe back pain...

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Price Affordability
2.2 (394 reviews)
2.5 (54 reviews)
Reviewer's quote

He also offered an additional discount to their Labor Day sale price for any inconvenience the situation may have caused. The correct mattress was delivered on 9/03/2020 as scheduled and the credit posted to our account on 9/14/2020, 22 days from the original error. I think Mattress Firm did their...

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...We got a great bed for a fantastic price..

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Mattress Firm and Original Mattress Factory Pros and Cons

Pros
  • Person who sold me the bed
  • Great attitude during the purchase
  • Delivery was good that is about it
  • Sales environment and twosided mattress
  • Prices
  • Low pressure sales environment
Cons
  • Customer service
  • Refund policy
  • Poor communication and delivery
  • Mattress quality
  • Customer service
  • Mattress quality and fit

Mattress Firm and Original Mattress Factory Most Positive Reviews

Top rated reviews
5

The people coming here to bash whatever product or company are nothing but a bunch of *** people with nothing better in...

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5

Bought a queen size flippable pillow-top mattress.....in 1999. Still LOVE it!!!

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5

last year I purchased a mattress from mattress firm. Within the 90 day warranty the mattress was lumpy this for a $700 ...

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5

Both our adult children purchased queen sized pillow top mattresses over 10 years ago. They loved them especially...

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Mattress Firm and Original Mattress Factory Most Critical Reviews

Lowest rated reviews
1

We bought a mattress with a 10 year warranty just over 2 years ago. The coils are damaged and when you lie on the bed,...

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1

I am disgusted with the customer service that I received from The original Mattress Factory. I did a lot of research onl...

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1

my mom broke 2 hips so we were told by doctors she must have a firm mattress - we purchased for $1000 Simmons Beauty...

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1

so excited to get a new bed, went to omf in gahanna, ohio.
This bed will be 3 years old in november, It is a piece of j...

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Mattress Firm and Original Mattress Factory Latest Reviews

Recent published reviews
2.8

Need to file a Warranty Claim. There is absolutely no way to get a live person at Mattress Firm. They say it can be...

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1.3

This mattress looks like it is 20 years old. The store does not back up the mattress. They sent us a piece of foam and...

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1

Blind auto message no direct person contact.

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1.3

Mattres has lumps. The springs poke you. Called them they came out and said it was fine. Sorry about your luck. They...

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Mattress Firm and Original Mattress Factory Products and Services

Most reviewed product and services
  • Mattress Firm Delivery Service (99 reviews)
  • Mattress Firm Customer Care (88 reviews)
  • Mattress Firm Warranty (59 reviews)
  • Original Mattress Factory Mattress (160 reviews)
  • Original Mattress Factory Customer Care (6 reviews)
  • Original Mattress Factory Sales Representative (5 reviews)