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Mattress Firm

Furniture and Decor
  • 5 ISSUES RESOLVED
  • 517 TOTAL REVIEWS
  • $300K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.7
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Reliability
  • Person who sold me the bed 5
  • Delivery 3
  • Great attitude during the purchase 3
  • Leaving 2
  • Well mannered employees 2

Customers don't like

  • Customer service21
  • Refund policy10
  • Being ripped off7
  • Mattress7
  • Communication6
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Original Mattress Factory

Furniture and Decor
  • 0 ISSUES RESOLVED
  • 168 TOTAL REVIEWS
  • $87.8K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.9
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Reliability
  • Sales environment and twosided mattress 5
  • Prices 2
  • Queen size bed 2
  • Customer service 1
  • Low pressure sales environment 1

Customers don't like

  • Mattress quality11
  • Customer service7
  • Mattress quality and fit3
  • Refund and exchange policy3
  • Mattress quality and no refund policy3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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