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Mattress Firm

Furniture and Decor
  • 8 ISSUES RESOLVED
  • 606 TOTAL REVIEWS
  • $350K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.8
Customer service
Staff
Exchange, Refund and Cancellation Policy
Reliability
Website
  • Person who sold me the bed 7
  • Great attitude during the purchase 4
  • Courtesy and friendliness of salesman 3
  • Well mannered employees 3
  • Delivery 3

Customers don't like

  • Customer service12
  • Refund policy5
  • Poor communication and delivery4
  • Being sold defective product3
  • Communication3
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Mypillow

Furniture and Decor
  • 6 ISSUES RESOLVED
  • 1965 TOTAL REVIEWS
  • $210K CLAIMED LOSSES
  • $559 AVERAGE LOSS
2.0
Customer service
Staff
Exchange, Refund and Cancellation Policy
Reliability
Website
  • Extreme comfort 22
  • Awesome peaceful sleep 13
  • Great product 13
  • Excellent neck support 11
  • Pillow 10

Customers don't like

  • Pillow quality73
  • False advertising64
  • Customer service52
  • Overpriced13
  • Bad product9
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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