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Mattress Firm

Furniture and Decor
  • 10 ISSUES RESOLVED
  • 662 TOTAL REVIEWS
  • $390K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.8
Customer service
Staff
Exchange, Refund and Cancellation Policy
Reliability
Website
  • Person who sold me the bed 7
  • Great attitude during the purchase 4
  • Well mannered employees 3
  • Delivery 3
  • Courtesy and friendliness of salesman 3

Customers don't like

  • Customer service14
  • Refund policy5
  • Poor communication and delivery4
  • Constant lies3
  • Communication3
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Mypillow

Furniture and Decor
  • 6 ISSUES RESOLVED
  • 2157 TOTAL REVIEWS
  • $220K CLAIMED LOSSES
  • $541 AVERAGE LOSS
2.0
Customer service
Staff
Exchange, Refund and Cancellation Policy
Reliability
Website
  • Extreme comfort 21
  • Great product 13
  • Awesome peaceful sleep 13
  • Slept well for the first time in a long time 10
  • Pillow 10

Customers don't like

  • Pillow quality67
  • False advertising57
  • Customer service50
  • Overpriced15
  • Bad product9
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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