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Mattress Firm

Furniture and Decor
  • 5 ISSUES RESOLVED
  • 543 TOTAL REVIEWS
  • $320K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.7
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Reliability
  • Person who sold me the bed 6
  • Great attitude during the purchase 4
  • Delivery 3
  • Well mannered employees 3
  • Store 2

Customers don't like

  • Customer service23
  • Refund policy10
  • Being ripped off9
  • Communication7
  • Mattress7
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Mypillow

Furniture and Decor
  • 6 ISSUES RESOLVED
  • 1823 TOTAL REVIEWS
  • $210K CLAIMED LOSSES
  • $602 AVERAGE LOSS
2.1
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Reliability
  • Extreme comfort 22
  • Awesome peaceful sleep 13
  • Great product 12
  • Excellent neck support 10
  • Slept well for the first time in a long time 9

Customers don't like

  • Pillow quality66
  • False advertising51
  • Customer service46
  • Bad product26
  • Overpriced26
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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