PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mattress One and Mattress Firm as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mattress One
Mattress Firm

Mattress One and Mattress Firm Overview

Total reviews 377 1403
Company responses 0 0
Issues resolved 0 21

Mattress One and Mattress Firm Consumer Ratings

Rank
104 out of 382 in Bed and Bath category
90 out of 382 in Bed and Bath category
Customer service
76 in category
74 in category
Exchange, Refund and Cancellation Policy
78 in category
74 in category
Product or Service Quality
74 in category
80 in category
Delivery Service
92 in category
76 in category

Mattress One and Mattress Firm Rating Details

Customer service
1.4
(181 reviews)
1.5
(610 reviews)
Reviewer's quote

...Unable to get through to customer service. No way to contact them that I can find..

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...Above and beyond customer service from Fon Du Lac and Oshkosh stores. Same mattresses others had for $900. 00 an up I purchased same mattresses for under $400...

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Exchange, Refund and Cancellation Policy
1.3
(160 reviews)
1.4
(530 reviews)
Reviewer's quote

...I still haven't received my refund. It's been over a month. retu..

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...This mattress had springs that poked me in the back and hurt, so I asked if I could exchange it ( for a fee) for a thicker and more supportive one. This was done...

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Product or Service Quality
1.7
(157 reviews)
1.6
(557 reviews)
Reviewer's quote

...I do not recommend Tempur-pedic they do not stand by their product..

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...Sales not the top of the line not the best after him show me different bases it is obvious mine wouldn't Bill very well if I'm known it wouldn't talk quality I wouldn't have bought it I wasn't looking for Budget or value I was looking for...

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Delivery Service
1.8
(150 reviews)
2
(520 reviews)
Reviewer's quote

...WORST DELIVERY SERVICE I'VE EVER HAD!..

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Delivery service stopped at gate without delivering mattress, even though I had provided gate code and two cell numbers the previous day through chat. Preferred to purchase mattress locally. Having seen a better offer online, (free adjustable base) called local store and asked if they could provide...

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Mattress One and Mattress Firm Pros and Cons

Pros
  • Price of producted until learned of the deception
  • Unhappy
  • Store location
  • Person who sold me the bed
  • Salesman was good
  • Sales person was good
Cons
  • Customer service
  • Getting the run around
  • Being lied and cheated too
  • Customer service
  • Refund policy
  • Customer service and bad product

Mattress One and Mattress Firm Most Positive Reviews

Top rated reviews
5

Went and purchased a king kelburn II and was very pleased with BIG PAPA Joe.
I went back today and decided to exchange my...

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5

My wife and I got screwed on February 18th 2017 we go in to buy a bed it was explained to us that we had 90 days same...

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5

Had the best experience with Mattress1 in La Porte, Texas. Ben was absolutelty essential in my decision to purchase the...

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5

I will never ever go anywhere else to purchase a mattress. after weeks of searching, high prices outrageous delivery...

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Mattress One and Mattress Firm Most Critical Reviews

Lowest rated reviews
1

Yes this is Tommy Carroll and we purchased a mattress from yall and it's sinking on one of the sides and is uneven on...

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1

I spent $2500 in beds. One of the box springs was broke. I had to pay $25 just to have them come look at the box...

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1

Paid over 1300.00 dollars for set. When it was delivered found the box spring to high and I contacted the store on...

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1

We bought a mattress with a 10 year warranty just over 2 years ago. The coils are damaged and when you lie on the bed,...

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Mattress One and Mattress Firm Latest Reviews

Recent published reviews
No votes

On credit report states $1815,00 balance; TD/RENOVATION??? Have no idea what this about and unable to find anything...

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No votes

They lied to m want rootste number cant get one tons of complaints they misrepresented them selves . They are big liars...

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No votes

I left a down payment of 200 hundred dollars with the matress1 one store in W. Melbourne, Florida. They have completely...

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2.5

Was told I was buying top of the line adjustable base for my new queen size mattress after the third time it broke I...

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