PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mattress Firm and Mattress One as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mattress Firm
Mattress One

Mattress Firm and Mattress One Overview

Total reviews
985
333
Company responses
0
0
Issues resolved
13
0

Mattress Firm was first mentioned on PissedConsumer on Jul 21, 2008 and since then this brand received 985 reviews. It is 652 reviews more than Mattress One received since Jun 6, 2011.

Mattress Firm and Mattress One Consumer Ratings

Rank
46 out of 310 in Bed and Bath category
49 out of 310 in Bed and Bath category
Customer service
40 in category
45 in category
Staff
41 in category
47 in category
Product or Service Quality
38 in category
34 in category

According to consumer ratings and reviews, Mattress Firm ranks 3 points higher in the Bed and Bath category than Mattress One. People gave Mattress Firm 1.5 stars for Customer service criterion in Bed and Bath category and it is 51 points higher than the worst rated brand in this category. At the same time, Mattress One was rated 1.5 stars for Customer service criterion in this category and it is 46 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Mattress Firm has a higher rating than Mattress One. Regarding Product or Service Quality criterion, consumers gave Mattress Firm 1.6 stars and it is 58% greater than other in category. Mattress One however was rated 1.7 stars and it is 63% greater than other in category.

Mattress Firm and Mattress One Rating Details

Customer service
1.5 (408 reviews)
1.5 (165 reviews)
Reviewer's quote

Horrible customer service, wanting to exchange my mattress from 20 days ago, getting the run around etc, no manager available to help online agents lack ability to do more than take a message that does not get returned..

Bobby L

...When he said that he would contact customer service for me, I declined and told him that I would contact them myself. I contacted customer service and informed them of the situation. The lady I spoke with told me that she understood and that she went ahead and submitted my refund...

B B
Staff
1.9 (386 reviews)
1.7 (167 reviews)
Reviewer's quote

...staff work on commission and even though I went back 2 weeks later after the purchase, they implored me to keep the mattress for 30 days. it was because if the bed was returned, they would lose their commission. I called my sales person 5 times and I was told that he was "busy...

PissedConsumer1459182

The mattress Sealy hybrid. It was comfortable for about 6 months and it started getting *** on 1 side. I have turned it from end to end like I was supposed to -- I don't now because my back hurts when it has the side the hole is up. Appreciate a reply or offer of some kind. Brenda Plant

Brenda P
Product or Service Quality
1.6 (377 reviews)
1.7 (142 reviews)
Reviewer's quote

...id, look at the purchase information that the hot dog seller was trying to sneak in for commission and where was my bed that I ordered? They said you have the product and I said, no, you have my product and didn't pick up your product from my home so don't call me anymore or I will report your silly a#### for harassments. I then spoke to an attorney who informed me that since they are in double Chapter 11 and 13, they are trying to recoup all funds that they can. The employee that made ...

jann t

Poor customer service. It is going on 3 weeks since I have ordered my bed set and have not received it as promised..

David G

Mattress Firm and Mattress One Pros and Cons

Pros
  • Person who sold me the bed
  • Great attitude during the purchase
  • Well mannered employees
  • Unhappy
  • Store location
  • Salespeople
Cons
  • Customer service
  • Refund policy
  • Poor communication and delivery
  • Customer service
  • Getting the run around
  • Worst salesman ever

Mattress Firm and Mattress One Most Positive Reviews

Top rated reviews
5

The people coming here to bash whatever product or company are nothing but a bunch of *** people with nothing better in...

5

Had the best experience with Mattress1 in La Porte, Texas. Ben was absolutelty essential in my decision to purchase the...

Mattress Firm and Mattress One Most Critical Reviews

Lowest rated reviews
1

We bought a mattress with a 10 year warranty just over 2 years ago. The coils are damaged and when you lie on the bed,...

1

Quick update on my warranty claim with Mattress 1 in Mount Dora, Florida. They are not returning calls. Still no notifi...

Mattress Firm and Mattress One Latest Reviews

Recent published reviews
1.5

Purchased a queen mattress that was not in stock but would be there in 2 days. We picked up the new mattress that was...

Read all 985 reviews
1

I purchased a mattress from my local Mattress One on October 21, 2019. Was told that it would be delivered on October...

Read all 333 reviews

Mattress Firm and Mattress One Products and Services

Most reviewed product and services
  • Mattress Firm Delivery Service (93 reviews)
  • Mattress Firm Customer Care (82 reviews)
  • Mattress Firm Warranty (58 reviews)
  • Mattress One Mattress (63 reviews)
  • Mattress One Customer Care (48 reviews)
  • Mattress One Delivery Service (26 reviews)