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Mattress Firm

Furniture and Decor
  • 7 ISSUES RESOLVED
  • 579 TOTAL REVIEWS
  • $340K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.8
Customer service
Staff
Exchange, Refund and Cancellation Policy
Reliability
Website
  • Person who sold me the bed 7
  • Great attitude during the purchase 4
  • Courtesy and friendliness of salesman 3
  • Well mannered employees 3
  • Delivery 3

Customers don't like

  • Customer service11
  • Refund policy5
  • Poor communication and delivery4
  • Being sold defective product3
  • Communication3
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Mattress One

Furniture and Decor
  • 0 ISSUES RESOLVED
  • 186 TOTAL REVIEWS
  • $67.7K CLAIMED LOSSES
  • $1.6K AVERAGE LOSS
1.6
Customer service
Staff
Exchange, Refund and Cancellation Policy
Reliability
Website
  • Store location 3
  • Initial sale and price 2
  • Price of producted until learned of the deception 1
  • Unhappy 1
  • Staff at the store 1

Customers don't like

  • Want a refund3
  • Customer service3
  • Read my review3
  • When wii i get what i paid for2
  • Worst salesman ever2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Joni Mcormack

Unfortunately, I didn't go to Mattress Firm which was a very big mistake on my part because Mattress 1 was horrible.