PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mattress Firm and Mattress One as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mattress Firm
Mattress One

Mattress Firm and Mattress One Overview

Total reviews 1094 364
Company responses 0 0
Issues resolved 14 0

Mattress Firm and Mattress One Consumer Ratings

Rank
48 out of 215 in Bed and Bath category
62 out of 215 in Bed and Bath category
Customer service
42 in category
44 in category
Product or Service Quality
41 in category
37 in category
Exchange, Refund and Cancellation Policy
44 in category
47 in category
Price Affordability
41 in category
46 in category

Mattress Firm and Mattress One Rating Details

Customer service
1.5 (460 reviews)
1.4 (176 reviews)
Reviewer's quote

We were told we'd receive our refund and is clearly stated on their website, their customer service person and our contract 7 to 10 days. We paid up front for a mattress which was not in stock when it was sold to us but we were told it was. Selling what you don't have is fraud...

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First of all how does that even happen?! I left several messages for the manager of customer service and never received a phone call back. After 3 weeks of attempting to reach a manager I finally filed a dispute with my bank. Needless to say its been 5 weeks and I still have no bed and NO REFUND!!...

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Product or Service Quality
1.6 (421 reviews)
1.7 (154 reviews)
Reviewer's quote

...I have no mattress for a month!!!!!! Costumer service hotline...

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...I am very dissatisfied with your service and very stressed about it, bad..

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Exchange, Refund and Cancellation Policy
1.3 (402 reviews)
1.3 (158 reviews)
Reviewer's quote

...The delivery guys took pictures and advised to call the store for an exchange. I did that the next day. For a week to no avail...

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...I still haven't received my refund. It's been over a month. retu..

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Price Affordability
2.2 (397 reviews)
2.1 (142 reviews)
Reviewer's quote

He also offered an additional discount to their Labor Day sale price for any inconvenience the situation may have caused. The correct mattress was delivered on 9/03/2020 as scheduled and the credit posted to our account on 9/14/2020, 22 days from the original error. I think Mattress Firm did their...

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...Good of them to let us know! Said they'd do a $200 better mattress for same price. Went to look at it and it was actually $200 cheaper than what we'd paid. Many phone calls either not answered or not returned...

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Mattress Firm and Mattress One Pros and Cons

Pros
  • Person who sold me the bed
  • Great attitude during the purchase
  • Delivery was good that is about it
  • Price of producted until learned of the deception
  • Store location
  • Salespeople
Cons
  • Customer service
  • Refund policy
  • Poor communication and delivery
  • Customer service
  • Getting the run around
  • Being lied and cheated too

Mattress Firm and Mattress One Most Positive Reviews

Top rated reviews
5

The people coming here to bash whatever product or company are nothing but a bunch of *** people with nothing better in...

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5

My wifes oxy pills were on the kitchen counter. The delivery man that had me sign the receite was standing by them. He...

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5

last year I purchased a mattress from mattress firm. Within the 90 day warranty the mattress was lumpy this for a $700 ...

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5

Had the best experience with Mattress1 in La Porte, Texas. Ben was absolutelty essential in my decision to purchase the...

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Mattress Firm and Mattress One Most Critical Reviews

Lowest rated reviews
1

We bought a mattress with a 10 year warranty just over 2 years ago. The coils are damaged and when you lie on the bed,...

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1

Quick update on my warranty claim with Mattress 1 in Mount Dora, Florida. They are not returning calls. Still no notifi...

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1

my mom broke 2 hips so we were told by doctors she must have a firm mattress - we purchased for $1000 Simmons Beauty...

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1

Paid 2000.00 for a sterns foster mattress cal king. Stated would take 8 to 10 buis days ordered on 3 28 15 as of 4 28...

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Mattress Firm and Mattress One Latest Reviews

Recent published reviews
No votes

We were promised a full refund in 7 to 10 days. We have not received our money sand continue to be lied by customer...

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No votes

I can not get a hold of customer service after trying for a week and leaving messages. I was supposed to have a delivery...

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1

We were told we'd receive our refund and is clearly stated on their website, their customer service person and our...

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1

Ordered our king bed and base in July! We called several times for updates for when it would be delivered. Finally, was...

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Mattress Firm and Mattress One Products and Services

Most reviewed product and services
  • Mattress Firm Delivery Service (99 reviews)
  • Mattress Firm Customer Care (89 reviews)
  • Mattress Firm Warranty (59 reviews)
  • Mattress One Mattress (73 reviews)
  • Mattress One Customer Care (49 reviews)
  • Mattress One Delivery Service (27 reviews)