PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mattress By Appointment and Sleepys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mattress By Appointment

Mattress By Appointment and Sleepys Overview

Total reviews
Company responses
Issues resolved

Sleepys was first mentioned on PissedConsumer on Jul 11, 2007 and since then this brand received 442 reviews. It is 414 reviews more than Mattress By Appointment received since Nov 13, 2016.

Mattress By Appointment and Sleepys Consumer Ratings

30 out of 310 in Bed and Bath category
200 out of 2125 in Furniture and Decor category
Product or Service Quality
23 in category
265 in category
Customer service
17 in category
287 in category
16 in category
266 in category

Mattress By Appointment and Sleepys Rating Details

Product or Service Quality
2.2 (20 reviews)
1.5 (101 reviews)
Reviewer's quote

I made an appointment at the Colonial heights va location and went in and was told to lay on one bed and see how it felt and wasn't allowed to see how other ones feel I walked out spending 900 I'm a guy I don't need anything fancy I just needed a bed and the ad online said queen beds starting at...

Jacob T

...This mattress is horribly DEFECTIVE and they won't stand behind their product..

Customer service
2.5 (19 reviews)
1.2 (125 reviews)
Reviewer's quote

...Worst customer service ever. 4. They have an additional “$50” fee for EVERYTHING! 5...


I have been a valued customer and I was very upset when my last purchase was for my kids I bought two mattresses and two wood bed frames I the middle of the night One of my 10-year-old daughter is frame has collapsed please contact me ASAP at the number 917-387-6568..

2.6 (19 reviews)
1.6 (104 reviews)
Reviewer's quote

Well first off I called to make sure my account matched up with the card listed on the account.. got it all set up made the payment with the same account I had originally listed on the account just made the payment a day early. The next day the payment was due but like I said I made the payment...


...The sales staff were rude but for some reason we stayed. Eventually we picked a bed (over 2000) that seemed very comfortable. When it was delivered it felt very different...


Mattress By Appointment and Sleepys Pros and Cons

  • Met on a sunday
  • Prompt delivery
  • Mattress
  • Selection
  • Warranty service
  • Showroom possibilities
  • False advertising
  • Spam
  • Salespeople that lie
  • Terrible customer service
  • Misinformed us
  • Misinformation

Mattress By Appointment and Sleepys Most Positive Reviews

Top rated reviews

I had a great experience at this store! I had already visited a lot of other mattress stores in my area before trying...


So, after reading all of the reviews, I was expecting a horrible experience when processing a warranty claim. I called...

Mattress By Appointment and Sleepys Most Critical Reviews

Lowest rated reviews

After setting up a Mattress By Appointment business people claim to have found out that there was little to no support a...


I purchased I-Series 1 week ago and having back problems since. Called customer support and told I could not have mattre...

Mattress By Appointment and Sleepys Latest Reviews

Recent published reviews

1. Deceptive advertising.
2. They didn’t show for scheduled appt
3. Worst customer service ever.
4. They have an additional...

Read all 28 reviews

I bought my sleepy's matress in October of 2018. It was fine the first few months. Fast forward to today and it is...

Read all 442 reviews

Mattress By Appointment and Sleepys Products and Services

Most reviewed product and services
  • Mattress By Appointment Owner (6 reviews)
  • Mattress By Appointment Mattress Leasing (2 reviews)
  • Mattress By Appointment Customer Care (2 reviews)
  • Sleepys Mattress (228 reviews)
  • Sleepys Box Spring (23 reviews)
  • Sleepys Customer Care (19 reviews)