PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mattress By Appointment and Sleepys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mattress By Appointment
Sleepys

Mattress By Appointment and Sleepys Overview

Total reviews
30
442
Company responses
0
161
Issues resolved
0
6

Mattress By Appointment and Sleepys Consumer Ratings

Rank
36 out of 211 in Bed and Bath category
226 out of 1516 in Furniture and Decor category
Value for money
20 in category
283 in category
Delivery Service
38 in category
179 in category
Customer service
15 in category
307 in category
Product or Service Quality
20 in category
285 in category

Mattress By Appointment and Sleepys Rating Details

Value for money
2 (22 reviews)
1.6 (74 reviews)
Reviewer's quote

...Most will not make any money. Theyll say you can carry all the brand names, but fail to tell you that they wont let you sell them. Bait and switch marketing at its best...

Read full review

...Felt the manufacturer defect should not force us to spend more money. Now Sleepy's advertising signs free box springs. The bed was purchased August 30, 2016 and was not cheap...

Read full review
Delivery Service
2.5 (21 reviews)
2.4 (91 reviews)
Reviewer's quote

...Worst customer service ever. 4. They have an additional “$50” fee for EVERYTHING! 5...

Read full review

...on tonight! Why didn't the buzzer sound? Why didn't YOUR driver call my cell? What was that you say? The reason you didn't deliver my mattress is that your delivery service is a separate company that requires the certificate of insurance and without it they won't deliver? But didn't you just say they were here trying to deliver my mattress and I wasn't home?!?!" This was the point when I said "cancel my $2,000 order!" Because you know what? If it's this difficult to get the delivery, I can't imagine what the customer service would be like if God forbid there was a problem with the mattress! This company won't be in business long enough to honor those 10yr warranties if they keep this up. So I went to Macy's and feel much better that if I have a problem with the mattress, they will stand behind it....

Read full review
Customer service
2.4 (21 reviews)
1.2 (125 reviews)
Reviewer's quote

...Great quality and customer service! I definitely recommend this spot over any big box retailer! ..

Read full review

...The customer service rep was very cooperative/helpful. After a discussion of routine policy she consulted with her supervisor who agreed to a free one time inspection. If a return is agreed upon there will be a $99 delivery fee...

Read full review
Product or Service Quality
2.1 (21 reviews)
1.5 (101 reviews)
Reviewer's quote

...They also advertise that they have all the big brands, this is NOT the case, they sell their own mattresses that are of inferior quality and workmanship. Oh and did I add that they sell out of "rent by the week" units? Now if that isn't shady, what is?..

Read full review

...This mattress is horribly DEFECTIVE and they won't stand behind their product..

Read full review

Mattress By Appointment and Sleepys Pros and Cons

Pros
  • Met on a sunday
  • Prompt delivery
  • Mattress
  • Selection
  • Warranty service
  • Showroom possibilities
Cons
  • False advertising
  • Spam
  • Salespeople that lie
  • Terrible customer service
  • Misinformed us
  • Misinformation

Mattress By Appointment and Sleepys Most Positive Reviews

Top rated reviews
5

I had a great experience at this store! I had already visited a lot of other mattress stores in my area before trying...

Read full review
5

So, after reading all of the reviews, I was expecting a horrible experience when processing a warranty claim. I called...

Read full review
5

Nothing but great things to say about mattress by appointment. They have the best prices and let you take your time to...

Read full review
5

Best experience. Richard Garnett and Martha Restrepo were very helpful and friendly.

Read full review

Mattress By Appointment and Sleepys Most Critical Reviews

Lowest rated reviews
1

After setting up a Mattress By Appointment business people claim to have found out that there was little to no support a...

Read full review
1

I purchased I-Series 1 week ago and having back problems since. Called customer support and told I could not have mattre...

Read full review
1

I was sold a franchise and within a year was contacted and informed they are not a federally registered franchise. They...

Read full review
1

I purchased I-Series 1 week ago and having back problems since. Called customer support and told I could not have mattre...

Read full review

Mattress By Appointment and Sleepys Latest Reviews

Recent published reviews
1

Mattress By Appointment is a complete scam...From management right down to marketing. They tell you can work 20 hours a...

Read full review
1

I bought my sleepy's matress in October of 2018. It was fine the first few months. Fast forward to today and it is...

Read full review
1

I e-mailed MBA to request an appointment . Almost immediately I received reply confirming my appointment for the...

Read full review
No votes

I bought the mattress in 2011. The store that I bought it at said there would be a 10 year guarantee, but for a couple...

Read full review

Mattress By Appointment and Sleepys Products and Services

Most reviewed product and services
  • Mattress By Appointment Owner (6 reviews)
  • Mattress By Appointment Mattress Leasing (3 reviews)
  • Mattress By Appointment Customer Care (3 reviews)
  • Sleepys Mattress (229 reviews)
  • Sleepys Box Spring (23 reviews)
  • Sleepys Customer Care (19 reviews)