PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mathis Tire and Pep Boys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mathis Tire
Pep Boys

Mathis Tire and Pep Boys Overview

Total reviews
31
1613
Company responses
0
0
Issues resolved
1
5

Pep Boys was first mentioned on PissedConsumer on Sep 2, 2007 and since then this brand received 1613 reviews. It is 1582 reviews more than Mathis Tire received since Jun 25, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Mathis Tire customer support team than with Pep Boys customer service.

Mathis Tire and Pep Boys Consumer Ratings

Rank
141 out of 2413 in Service Centers and Repairs category
192 out of 2413 in Service Centers and Repairs category
Customer service
132 in category
189 in category
Staff
118 in category
163 in category
Price Affordability
220 in category
200 in category

According to consumer ratings and reviews, Mathis Tire ranks 51 points higher in the Service Centers and Repairs category than Pep Boys. People gave Mathis Tire 1.9 stars for Customer service criterion in Service Centers and Repairs category and it is 490 points higher than the worst rated brand in this category. At the same time, Pep Boys was rated 1.5 stars for Customer service criterion in this category and it is 433 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Mathis Tire has a higher rating than Pep Boys. Regarding Price Affordability criterion, consumers gave Mathis Tire 1.8 stars and it is 65% greater than other in category. Pep Boys however was rated 2 stars and it is 68% greater than other in category.

Mathis Tire and Pep Boys Rating Details

Customer service
1.9 (17 reviews)
1.5 (303 reviews)
Reviewer's quote

...I experienced the absolute worst customer service that I have ever encountered on today August 27, 2016. I took my car to the Park Avenue location Memphis, Tennessee at about 1:30p. m for a simple wheel alignment...

PissedConsumer908478

...Called their customer service number. spoke with a rep who said, sorry you need to mail everything as the digital version wont do. Thats BS!..

Stephen K
Staff
2 (16 reviews)
1.7 (290 reviews)
Reviewer's quote

I called the Latham store to ask about tires. Was put on hold for over 15 mins. Finally was told to come down they could set me up. Get there. Stood at the counter for a half HR. Nobody at the desk it to be found. This one guy working close to the store door. Kept shaking his head. Cause God only...

Ken c

...He probably paid someone to take it for him!!!! The Pep Boys in Hollywood Florida on Stirling Road, stay away from! The manager was a very nice man but his staff was incompetent and deceitful. How can you recommend to a customer, to replace disc rotors, on all 4, on a vehicle that only has 18,000 miles! and never even took a micrometer to measure the...

PissedConsumer1134727
Price Affordability
1.8 (15 reviews)
2 (256 reviews)
Reviewer's quote

Where do I begin... in August 2015, I took my car to the Mathis tire location on Hwy 64, at that time Joe (no longer there) was the manger. They rotated my tires and changed my oil. Well, later that after noon, I noticed one of rim center caps was missing (chrome rims). I immediately called the...

Dakhari

PEP BOYS had the best deal on a new battery, including installation better price than COSTCO. In spite of a full schedule they fit me in & performed promptly..

BG T

Mathis Tire and Pep Boys Pros and Cons

Pros
No votes
  • Convenient location
  • Comfortable waiting room
  • Price
Cons
  • See note
  • Customer service
  • Poor service provided
  • Poor service

Mathis Tire and Pep Boys Most Positive Reviews

Top rated reviews
5

Great experience!! These guys are top notch shop

5

This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

Mathis Tire and Pep Boys Most Critical Reviews

Lowest rated reviews
1

I had one of my headlight bulb changed and oil changed on10/04/14, the labor and parts cost me $114.14. Unfortunately I...

1

My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

Mathis Tire and Pep Boys Latest Reviews

Recent published reviews
1

I called the Latham store to ask about tires. Was put on hold for over 15 mins. Finally was told to come down they...

Read all 31 reviews
1

I can not activate my Visa Rebate card

Read all 1613 reviews

Mathis Tire and Pep Boys Products and Services

Most reviewed product and services
  • Mathis Tire Car Repair (5 reviews)
  • Mathis Tire Customer Care (4 reviews)
  • Mathis Tire Repair (2 reviews)
  • Pep Boys Oil Change (168 reviews)
  • Pep Boys Car Repair (71 reviews)
  • Pep Boys Rebate (59 reviews)