PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Match and Zoosk as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Match
Zoosk

Match and Zoosk Overview

Total reviews 595 3084
Company responses 0 0
Issues resolved 1 1

Match and Zoosk Consumer Ratings

Rank
63 out of 269 in Dating and Social Networking category
52 out of 269 in Dating and Social Networking category
Customer service
39 in category
42 in category
Website
52 in category
41 in category
Diversity of Products or Services
58 in category
45 in category
Privacy and Data Security
51 in category
36 in category

Match and Zoosk Rating Details

Customer service
1.6 (203 reviews)
1.6 (905 reviews)
Reviewer's quote

This is very poor customer service. I am unable to sign into my account and there is no one to help me. I want to cancel my account..

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I called customer service and was told that they were going to send me an email to do a screenshot bring me to send the customer service..

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Website
1.8 (184 reviews)
1.9 (855 reviews)
Reviewer's quote

not had any dates off match i decided to cancel my subscription,and they still took money ,the website sends you round in circles and i have still not recieved a refund..

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Their website wouldn't allow me to update my credit card information, specifically the new expiration date and security number after I received a new card. Grrrrrrrrr :angry::angry::angry::angry: Unable to speak with anyone at zoosk directly to resolve the problem. Customer service sucks..

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Diversity of Products or Services
1.6 (178 reviews)
1.8 (806 reviews)
Reviewer's quote

...then your site wants to charge for "boost" your profile ?? Why?? We pay to put a public profile, not to bust it out in the site for more money and so in all services that your company y invented to charge more ....

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...Only problem is that it allows you access to nothing to utilize the sites full access unless you keep paying further pricey subscribing fees for use of further services to contact members, send correspondents, search prospects, etc..

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Privacy and Data Security
1.7 (175 reviews)
2 (807 reviews)
Reviewer's quote

...com does not have 2 step authentication for their data in the grossest possible way. I have NEVER had a match. com account...

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I canceled my account over a year ago because someone hacked my account with their pictures to scam people. I was only on less than 2 months. Now my email has 12 log in assistant messages. Someone is trying to *** my closed account. Where is your security?

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Match and Zoosk Pros and Cons

Pros
  • Horrendous
  • Fake profiles
  • What was promised
  • Frustrated
  • Very little
  • Just want my money back
Cons
  • Customer service
  • Being charged without permission
  • Unethical billing practices
  • Too many scam profiles
  • Fake profiles
  • Customer service

Match and Zoosk Most Positive Reviews

Top rated reviews
5

I accidently used a different email account to try and log in and didnt know it! I called and Stewart was really...

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5

My account has been blocked

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5

I am HAPPY to announce that I have found my partner on Match, he lives in Edmonds, Washington he’s an Alaskan Fishing Ca...

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5

I cancelled my subscription a few weeks ago but I gess my phone messed it up and I just seen the bill on my email and...

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Match and Zoosk Most Critical Reviews

Lowest rated reviews
1

Can anyone stop match.com from ripping people off I have same problem site says you got a wink you reply suddenly...

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1

I completed my profile and photos and the search engine has me locked in for male seeking male relationship. I edit...

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1

1. Signed up for match.com and went thru their sign up process. So far so good.
2. They charged my paypal acct $77
3....

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1

I paid £89.99 for 6 months subscription and was disgusted to find that even after paying £89.99 I still need to...

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Match and Zoosk Latest Reviews

Recent published reviews
2

I dont know what happened I went to get on this morning and I couldnt get on and they were asking for my email and my...

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1.2

Called Apple because they are the ones charging me. Since I paid my subscription back in July for 6 months , I cant get...

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1

Everytime I go to log in it asks me to verify for second reasons. So I type in my phone number and they say they will se...

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No votes

My account was close for what is taking my money.

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Match and Zoosk Products and Services

Most reviewed product and services
  • Match Membership (93 reviews)
  • Match Subscription (59 reviews)
  • Match Online Dating (44 reviews)
  • Zoosk Subscription (580 reviews)
  • Zoosk Online Dating (228 reviews)
  • Zoosk Profile (139 reviews)