PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Match and POF as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Match
POF

Match and POF Overview

Total reviews 593 3071
Company responses 0 0
Issues resolved 1 11

Match and POF Consumer Ratings

Rank
63 out of 269 in Dating and Social Networking category
47 out of 269 in Dating and Social Networking category
Customer service
39 in category
49 in category
Website
51 in category
30 in category
Diversity of Products or Services
58 in category
38 in category
Privacy and Data Security
52 in category
41 in category

Match and POF Rating Details

Customer service
1.6 (203 reviews)
1.4 (1015 reviews)
Reviewer's quote

This is very poor customer service. I am unable to sign into my account and there is no one to help me. I want to cancel my account..

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...Since I have NO way to talk to anyone, Im at the mercy of who knows what???? Youd think that ANY Company that takes $$$ from consumers should have an actual Customer Service line to assist with things like this! And lastly(maybe)..

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Website
1.8 (183 reviews)
2 (1009 reviews)
Reviewer's quote

not had any dates off match i decided to cancel my subscription,and they still took money ,the website sends you round in circles and i have still not recieved a refund..

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I've had an account fir years with POF now they want my phone number!! I cannot use the website now because they want my phone number!! I do not give out my phone number!..

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Diversity of Products or Services
1.6 (178 reviews)
1.9 (863 reviews)
Reviewer's quote

...then your site wants to charge for "boost" your profile ?? Why?? We pay to put a public profile, not to bust it out in the site for more money and so in all services that your company y invented to charge more ....

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The good news is that I met someone special through POF and do not need their services any longer. The bad news is that someone using the listing of Bemine4ever1 hacked my account after telling me that she wanted to use a video connection sanctioned by the company. POF does not sanction video...

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Privacy and Data Security
1.7 (175 reviews)
1.9 (937 reviews)
Reviewer's quote

...com does not have 2 step authentication for their data in the grossest possible way. I have NEVER had a match. com account...

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Its been over 2 years since I stopped using the site, but out of the blue Ive been getting security codes texted to me. In other words someone is trying to log in as me. POF has no mechanism to contact them about this issue nor any way to delete my old profile from their site..

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Match and POF Pros and Cons

Pros
  • Horrendous
  • Fake profiles
  • What was promised
  • Has been good up till now
  • Free
  • Up until my account got hacked
Cons
  • Customer service
  • Being charged without permission
  • Unethical billing practices
  • Non-existent customer service
  • Inability to contact customer service
  • Account deleted for no reason

Match and POF Most Positive Reviews

Top rated reviews
5

I accidently used a different email account to try and log in and didnt know it! I called and Stewart was really...

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5

I went on a date with Kelly and she got drunk as a skunk. I recognized here on plenty of fish. She made plenty of...

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5

I am HAPPY to announce that I have found my partner on Match, he lives in Edmonds, Washington he’s an Alaskan Fishing Ca...

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5

Looozers ;) im glad i got the boot

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Match and POF Most Critical Reviews

Lowest rated reviews
1

Can anyone stop match.com from ripping people off I have same problem site says you got a wink you reply suddenly...

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1

Plenty of fish are a bunch of Jew haters. I'm a Jewish girl and I signed up with plenty of fish to meet a nice guy to...

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1

1. Signed up for match.com and went thru their sign up process. So far so good.
2. They charged my paypal acct $77
3....

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1

Like many others here, my account was deleted for NO reason. And, each time I created a new account with a new user...

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Match and POF Latest Reviews

Recent published reviews
1

The representative helped me a lot

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No votes

I do live stream,I cash out some money from last week and I cant get it all now

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No votes

Never recvd a call, email or text. I would like a full refund $122 please ASAP

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No votes

You have turned this site into a piece of ***
Go back to the back to that it used to be !

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Match and POF Products and Services

Most reviewed product and services
  • Match Membership (93 reviews)
  • Match Subscription (59 reviews)
  • Match Online Dating (44 reviews)
  • Pof Profile (368 reviews)
  • Pof Online Dating (174 reviews)
  • Pof Membership (139 reviews)