PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Supercuts and Mastercuts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Supercuts
Mastercuts

Supercuts and Mastercuts Overview

Total reviews 577 175
Company responses 0 0
Issues resolved 5 1

Supercuts and Mastercuts Consumer Ratings

Rank
92 out of 717 in Beauty Salons and Spas category
89 out of 717 in Beauty Salons and Spas category
Customer service
68 in category
64 in category
Product or Service Quality
66 in category
71 in category
Discounts and Special Offers
50 in category
54 in category
Diversity of Products or Services
89 in category
66 in category

Supercuts and Mastercuts Rating Details

Customer service
1.6 (261 reviews)
1.6 (68 reviews)
Reviewer's quote

...The two stylists, Kayla Sierras and Kevin (last name unknown), were below average, if not inadequate, in customer service. They were both indifferent and generally rude that makes me question how they are working in a service industry. Kevin checked me in when I entered the store...

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...Called today and tried to agrue basically saying I’m lying worst customer service this is ridiculous I shouldn’t have a burn on my eyelid this low to my eye either !!!..

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Product or Service Quality
1.6 (235 reviews)
1.6 (59 reviews)
Reviewer's quote

Horrible experience! Terrible service!!! Inexperienced and unprofessionalism! I asked for a shadow root with a balayage . I got 3 inches of black roots and random huge blonde chunks that were severely damaged . I went straight to Sally's to remove all color from my hair so that I could go enjoy my...

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I was very disappointed with the service my son and I received when we came into his haircut on Saturday Feb, 8 2020. We are not from Joplin area and he desperately needed a haircut. We value the Regis name however this has discredited the amount of value we have now...

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Discounts and Special Offers
1.9 (210 reviews)
1.8 (52 reviews)
Reviewer's quote

I had called got appointment this past Sunday ,at one thirty when I got there she took back another customer right in front Of me . Then another person walked in went up to the counter to check in guess what . He also had a appointment with same same lady as I did at time same time as me .

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Store closed and refused to refund money on last day. Perm did not take and now don't have the money to give my wife the perm she wanted.

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Diversity of Products or Services
2 (210 reviews)
2.1 (52 reviews)
Reviewer's quote

...We are being denied services in violation of the ADA. My son nor I can wear face masks due to a health and/or mental condition. By denying us services because we can not wear them it is not only violating our personal choice it is also violating the standing ADA laws...

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Hair dresser on duty was rude. Took over two hours for an updo. And all my daughter was having done was a double braid in the back with the rest of her hair being kept down. Upset when my daughter asked for the braids to be bigger. The hairdresser roller her eyes and huffed really loud, I think...

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Supercuts and Mastercuts Pros and Cons

Pros
  • Supercuts prior to 8 months ago
  • Stylist i use
  • Easy location
  • Convenient location
  • Walk in convenience
  • Mastercuts
Cons
  • Customer service
  • Very bad customer service
  • Unprofessional staff
  • Untrained haircutters
  • How the staff treats cusomers
  • Haircut

Supercuts and Mastercuts Most Positive Reviews

Top rated reviews
5

Recently had haircut and colored by the mgr at tamarac. Was not pleased with services received she did not seem to know...

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5

I use that guy to cut my hair, it's consistently good and we joke and get along the whole time. However the manager...

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5

I've been going to supercuts for 7 years and I absolutely love all the girls there! It's clean, and super friendly!...

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5

Hello I went to the Gilbert AZ Mastercuts one month ago and Heather colored my hair. She was awesome. I just called to...

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Supercuts and Mastercuts Most Critical Reviews

Lowest rated reviews
1

the manager was let go and she was the best stylist they ever had and she busted her buff for that store, it was...

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1

I had my hair highlighted by Amy at the Rivertown crossings mall and am now walking around with awful, brassy, yellow...

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1

I called ahead 30 minutes and I was assured I could be seen so I arrived 30 minutes later just to wait 45 minutes in the...

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1

I paid $69 cash for a relaxer at Mall of LA location and my hair is not straight. Starting that night when it dried...

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Supercuts and Mastercuts Latest Reviews

Recent published reviews
1.5

Gave me a haircut so bad I tried to walk into traffic immediately afterwards. Gave me the Richard spencer look when I ha...

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No votes

i got a gift card and I can't youse it because there closed down here

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1

Well, I never should have gone here but let me vent. I was desperate for a cut and color and this location was the only...

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No votes

I have a drs note stating I cannot wear a mask and Regis in Roseburg Or denied me access to get a color, cut and style....

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Supercuts and Mastercuts Products and Services

Most reviewed product and services
  • Supercuts Haircut (223 reviews)
  • Supercuts Customer Care (58 reviews)
  • Supercuts Hairdresser (44 reviews)
  • Mastercuts Haircut (58 reviews)
  • Mastercuts Hair Coloring (17 reviews)
  • Mastercuts Hairdresser (15 reviews)