PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Supercuts and Mastercuts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Supercuts
Mastercuts

Supercuts and Mastercuts Overview

Total reviews 597 176
Company responses 0 0
Issues resolved 5 1

Supercuts and Mastercuts Consumer Ratings

Rank
95 out of 702 in Beauty Salons and Spas category
92 out of 702 in Beauty Salons and Spas category
Customer service
70 in category
67 in category
Product or Service Quality
67 in category
72 in category
Diversity of Products or Services
92 in category
66 in category
Discounts and Special Offers
51 in category
54 in category

Supercuts and Mastercuts Rating Details

Customer service
1.6 (275 reviews)
1.6 (68 reviews)
Reviewer's quote

...There is no customer service here..

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...Called today and tried to agrue basically saying I’m lying worst customer service this is ridiculous I shouldn’t have a burn on my eyelid this low to my eye either !!!..

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Product or Service Quality
1.7 (249 reviews)
1.6 (59 reviews)
Reviewer's quote

...AND 43RD AVE GIVES VERY POOR SERVICE. THEIR TECHNICIANS ARE SLOPPY AND CARELESS ABOUT THEIR CUSTOMERS. THEY SHOULD GO TO ANY OTHER PLACE BUT HERE..

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I was very disappointed with the service my son and I received when we came into his haircut on Saturday Feb, 8 2020. We are not from Joplin area and he desperately needed a haircut. We value the Regis name however this has discredited the amount of value we have now...

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Diversity of Products or Services
2 (225 reviews)
2.1 (52 reviews)
Reviewer's quote

Literally as a retiree- I had not budgeted for a rate hike that high!! That is highway robbery!! If I am going to pay $60 for services, I will go to salon with truly experienced stylists! (That is $60 BEFORE TIPPING!!) Unfortunately your young stylist did not get a tip as you overcharged a steady...

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Hair dresser on duty was rude. Took over two hours for an updo. And all my daughter was having done was a double braid in the back with the rest of her hair being kept down. Upset when my daughter asked for the braids to be bigger. The hairdresser roller her eyes and huffed really loud, I think...

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Discounts and Special Offers
1.9 (222 reviews)
1.8 (52 reviews)
Reviewer's quote

Was in Cortland oh. the other day. A lady named Latoya was cutting my hair smelled like pot really bad I could smell it through my mask.

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Store closed and refused to refund money on last day. Perm did not take and now don't have the money to give my wife the perm she wanted.

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Supercuts and Mastercuts Pros and Cons

Pros
  • Easy location
  • Supercuts prior to 8 months ago
  • Stylist i use
  • Convenient location
  • Walk in convenience
  • Mastercuts
Cons
  • Customer service
  • Very bad customer service
  • Unprofessional staff
  • Untrained haircutters
  • How the staff treats cusomers
  • Haircut

Supercuts and Mastercuts Most Positive Reviews

Top rated reviews
5

Recently had haircut and colored by the mgr at tamarac. Was not pleased with services received she did not seem to know...

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5

I use that guy to cut my hair, it's consistently good and we joke and get along the whole time. However the manager...

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5

I've been going to supercuts for 7 years and I absolutely love all the girls there! It's clean, and super friendly!...

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5

Hello I went to the Gilbert AZ Mastercuts one month ago and Heather colored my hair. She was awesome. I just called to...

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Supercuts and Mastercuts Most Critical Reviews

Lowest rated reviews
1

the manager was let go and she was the best stylist they ever had and she busted her buff for that store, it was...

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1

I had my hair highlighted by Amy at the Rivertown crossings mall and am now walking around with awful, brassy, yellow...

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1

I called ahead 30 minutes and I was assured I could be seen so I arrived 30 minutes later just to wait 45 minutes in the...

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1

I paid $69 cash for a relaxer at Mall of LA location and my hair is not straight. Starting that night when it dried...

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Supercuts and Mastercuts Latest Reviews

Recent published reviews
1.6

Was in Cortland oh. the other day. A lady named Latoya was cutting my hair smelled like pot really bad I could smell it...

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No votes

jakir variy Hossain Ahmed para

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1

Ive been trying to get in contact with somebody for OVER 7 months to update my mailing address. I need my mailing addres...

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No votes

i got a gift card and I can't youse it because there closed down here

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Supercuts and Mastercuts Products and Services

Most reviewed product and services
  • Supercuts Haircut (227 reviews)
  • Supercuts Hairdresser (44 reviews)
  • Supercuts Manager (27 reviews)
  • Mastercuts Haircut (58 reviews)
  • Mastercuts Hair Coloring (17 reviews)
  • Mastercuts Hairdresser (15 reviews)