PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mastercuts and Supercuts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mastercuts
Supercuts

Mastercuts and Supercuts Overview

Total reviews
166
518
Company responses
0
0
Issues resolved
1
2

Supercuts was first mentioned on PissedConsumer on Nov 2, 2008 and since then this brand received 518 reviews. It is 352 reviews more than Mastercuts received since Mar 21, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Mastercuts customer support team than with Supercuts customer service.

Mastercuts and Supercuts Consumer Ratings

Rank
81 out of 1100 in Beauty Salons and Spas category
84 out of 1100 in Beauty Salons and Spas category
Customer service
63 in category
65 in category
Staff
79 in category
78 in category
Product or Service Quality
64 in category
62 in category

According to consumer ratings and reviews, Mastercuts ranks 3 points higher in the Beauty Salons and Spas category than Supercuts. People gave Mastercuts 1.6 stars for Customer service criterion in Beauty Salons and Spas category and it is 193 points higher than the worst rated brand in this category. At the same time, Supercuts was rated 1.6 stars for Customer service criterion in this category and it is 191 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Supercuts has a higher rating than Mastercuts. Regarding Product or Service Quality criterion, consumers gave Mastercuts 1.6 stars and it is 75% greater than other in category. Supercuts however was rated 1.6 stars and it is 76% greater than other in category.

Mastercuts and Supercuts Rating Details

Customer service
1.6 (64 reviews)
1.6 (229 reviews)
Reviewer's quote

...Destiny proceeded to perform her services for the lady; however, when that customer left, she did not pay for her services. Destiny hugged her and said she would see her tonight. So it was obvious at that point that they were friends...

Sheila C

...It was then that I learned that Super Cuts was using an off site service to do their scheduling. As I discussed this with my stylist she informed me that she had quite a bit of open time in her book the previous day. I appears that there are flaws in the new booking system...

Paul
Staff
1.6 (59 reviews)
1.7 (220 reviews)
Reviewer's quote

...They told us it was a mistake of the staff for quoting theprice. Simply cheaters. ..

Anden

...The staff I said have to wait about 15 minutes. I waited for 40 minutes and there was a staff member at the cash register doing nothing. There only 2 people in front of me...

PissedConsumer1188483
Product or Service Quality
1.6 (55 reviews)
1.6 (207 reviews)
Reviewer's quote

After puting the product on my mom's hair for few mins she decided not to work with my mom's hair and her reason was that my mom has some color from months ago so she never tried to work with her hair. At the end they charged her the full amount and were rude and threatened her to call security....

PissedConsumer1426411

Supercuts with my…10/11/2019 I went to Supercuts with my daughter. The stylist was a very nice person, she did great highlights at my daughter’s hair, but I also payed for straighter dry. She can not use straighter iron. I had to redo it at home.Also I did color my roots with straighter iron dry....

Marcia M

Mastercuts and Supercuts Pros and Cons

Pros
  • Mastercuts
  • Hair cut
  • Convenient location
  • Supercuts prior to 8 months ago
  • Stylist i use
  • Haircut
Cons
  • Untrained haircutters
  • How the staff treats cusomers
  • Worst haircut ever
  • Very bad customer service
  • Unprofessional staff
  • Customer service

Mastercuts and Supercuts Most Positive Reviews

Top rated reviews
5

I use that guy to cut my hair, it's consistently good and we joke and get along the whole time. However the manager...

5

Recently had haircut and colored by the mgr at tamarac. Was not pleased with services received she did not seem to know...

Mastercuts and Supercuts Most Critical Reviews

Lowest rated reviews
1

I had my hair highlighted by Amy at the Rivertown crossings mall and am now walking around with awful, brassy, yellow...

1

the manager was let go and she was the best stylist they ever had and she busted her buff for that store, it was...

Mastercuts and Supercuts Latest Reviews

Recent published reviews
5

Received a really really bad hair cut and the next morning went to MC at the mall and Tanesha went to the moon and back...

Read all 166 reviews
1

Look what they did to my *** son Bruv. Don’t come here

Read all 518 reviews

Mastercuts and Supercuts Products and Services

Most reviewed product and services
  • Mastercuts Haircut (56 reviews)
  • Mastercuts Hair Coloring (17 reviews)
  • Mastercuts Hairdresser (13 reviews)
  • Supercuts Haircut (210 reviews)
  • Supercuts Customer Care (55 reviews)
  • Supercuts Hairdresser (43 reviews)