PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mastercuts and Supercuts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mastercuts
Supercuts

Mastercuts and Supercuts Overview

Total reviews 175 574
Company responses 0 0
Issues resolved 1 5

Mastercuts and Supercuts Consumer Ratings

Rank
88 out of 714 in Beauty Salons and Spas category
90 out of 714 in Beauty Salons and Spas category
Customer service
64 in category
68 in category
Product or Service Quality
69 in category
64 in category
Price Affordability
57 in category
64 in category
Website
68 in category
69 in category

Mastercuts and Supercuts Rating Details

Customer service
1.6 (68 reviews)
1.6 (258 reviews)
Reviewer's quote

...Called today and tried to agrue basically saying I’m lying worst customer service this is ridiculous I shouldn’t have a burn on my eyelid this low to my eye either !!!..

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...The two stylists, Kayla Sierras and Kevin (last name unknown), were below average, if not inadequate, in customer service. They were both indifferent and generally rude that makes me question how they are working in a service industry. Kevin checked me in when I entered the store...

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Product or Service Quality
1.6 (59 reviews)
1.6 (232 reviews)
Reviewer's quote

I was very disappointed with the service my son and I received when we came into his haircut on Saturday Feb, 8 2020. We are not from Joplin area and he desperately needed a haircut. We value the Regis name however this has discredited the amount of value we have now...

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...Her costumer service was awful and unfortunately I am going to have to find somewhere else to go. This is false advertising and could cause many problems if not addressed. I feel as if I had money stolen and there was nothing I could do...

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Price Affordability
2.4 (54 reviews)
2.3 (200 reviews)
Reviewer's quote

...Way over priced, service and hair cuts were horrible. First and last time visiting master cuts ever..

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...I was charged after the stylist finished a hefty price other than my normal charge but another stylist I normally use. They should put their individual cost somewhere visible where everyone could see it before the work begins..

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Website
2.1 (53 reviews)
2.1 (202 reviews)
Reviewer's quote

Hair dresser on duty was rude. Took over two hours for an updo. And all my daughter was having done was a double braid in the back with the rest of her hair being kept down. Upset when my daughter asked for the braids to be bigger. The hairdresser roller her eyes and huffed really loud, I think...

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So when I asked for the manager's name she told me a total different website to go on if I wanted to complain and when I asked her for the girls name who cut my son's hair she said why you mean Jenny and pointing at her so now Jenny is looking at me and she says what's going on tell me what's...

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Mastercuts and Supercuts Pros and Cons

Pros
  • Convenient location
  • Walk in convenience
  • Mastercuts
  • Supercuts prior to 8 months ago
  • Stylist i use
  • Easy location
Cons
  • Untrained haircutters
  • How the staff treats cusomers
  • Haircut
  • Customer service
  • Very bad customer service
  • Unprofessional staff

Mastercuts and Supercuts Most Positive Reviews

Top rated reviews
5

I use that guy to cut my hair, it's consistently good and we joke and get along the whole time. However the manager...

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5

Recently had haircut and colored by the mgr at tamarac. Was not pleased with services received she did not seem to know...

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5

Hello I went to the Gilbert AZ Mastercuts one month ago and Heather colored my hair. She was awesome. I just called to...

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5

I've been going to supercuts for 7 years and I absolutely love all the girls there! It's clean, and super friendly!...

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Mastercuts and Supercuts Most Critical Reviews

Lowest rated reviews
1

I had my hair highlighted by Amy at the Rivertown crossings mall and am now walking around with awful, brassy, yellow...

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1

the manager was let go and she was the best stylist they ever had and she busted her buff for that store, it was...

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1

I paid $69 cash for a relaxer at Mall of LA location and my hair is not straight. Starting that night when it dried...

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1

I called ahead 30 minutes and I was assured I could be seen so I arrived 30 minutes later just to wait 45 minutes in the...

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Mastercuts and Supercuts Latest Reviews

Recent published reviews
No votes

i got a gift card and I can't youse it because there closed down here

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1.3

I brought my 12 and 11 year old children to Supercuts. Upon entering I looked at the pricing displayed on the TV...

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No votes

I have a drs note stating I cannot wear a mask and Regis in Roseburg Or denied me access to get a color, cut and style....

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2

I was not allowed to sit on the bench with nobody inside the store except two stylist and my husband,was the client. My...

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Mastercuts and Supercuts Products and Services

Most reviewed product and services
  • Mastercuts Haircut (58 reviews)
  • Mastercuts Hair Coloring (17 reviews)
  • Mastercuts Hairdresser (15 reviews)
  • Supercuts Haircut (223 reviews)
  • Supercuts Customer Care (58 reviews)
  • Supercuts Hairdresser (44 reviews)