PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mastercuts and Smartstyle as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mastercuts
Smartstyle

Mastercuts and Smartstyle Overview

Total reviews 175 1183
Company responses 0 0
Issues resolved 1 8

Mastercuts and Smartstyle Consumer Ratings

Rank
89 out of 728 in Beauty Salons and Spas category
96 out of 728 in Beauty Salons and Spas category
Customer service
62 in category
64 in category
Product or Service Quality
68 in category
69 in category
Price Affordability
59 in category
69 in category
Website
66 in category
61 in category

Mastercuts and Smartstyle Rating Details

Customer service
1.6 (68 reviews)
1.6 (480 reviews)
Reviewer's quote

...Called today and tried to agrue basically saying I’m lying worst customer service this is ridiculous I shouldn’t have a burn on my eyelid this low to my eye either !!!..

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...Customer service sucks at this location so I will just spend my hard earned money elsewhere..

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Product or Service Quality
1.6 (59 reviews)
1.6 (428 reviews)
Reviewer's quote

I was very disappointed with the service my son and I received when we came into his haircut on Saturday Feb, 8 2020. We are not from Joplin area and he desperately needed a haircut. We value the Regis name however this has discredited the amount of value we have now...

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I asked my question anyways and before I paid I wanted to make sure if the product didnt work for me if I could return it as my hair is very picky on shampoo and conditioners. He told me yes as long as I have the receipt and its within 30 days of purchase. A couple days later I tried to return it...

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Price Affordability
2.4 (54 reviews)
2.2 (393 reviews)
Reviewer's quote

...Way over priced, service and hair cuts were horrible. First and last time visiting master cuts ever..

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I was in there on 09/4/2020 which is 4 days later, and she would not honor the price that was posted. My daughter went in today 09/23/2020 to purchase some hair products and she also was told card machine is down And would have to pay with cash, and no receipt was given to her. This store might...

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Website
2.1 (53 reviews)
2.2 (348 reviews)
Reviewer's quote

Hair dresser on duty was rude. Took over two hours for an updo. And all my daughter was having done was a double braid in the back with the rest of her hair being kept down. Upset when my daughter asked for the braids to be bigger. The hairdresser roller her eyes and huffed really loud, I think...

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...Website said open. closed...

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Mastercuts and Smartstyle Pros and Cons

Pros
  • Convenient location
  • Walk in convenience
  • Mastercuts
  • Price
  • Past stylists
  • Personable stylist
Cons
  • Untrained haircutters
  • How the staff treats cusomers
  • Haircut
  • Customer service
  • Did not get what i requested
  • Hair cut

Mastercuts and Smartstyle Most Positive Reviews

Top rated reviews
5

I use that guy to cut my hair, it's consistently good and we joke and get along the whole time. However the manager...

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5

Im not pissed im happy. I dont know where these people got their hair done but i know i wasn't Wal-Mart's smartstyle. I...

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5

Hello I went to the Gilbert AZ Mastercuts one month ago and Heather colored my hair. She was awesome. I just called to...

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5

I went in to shorten my shoulder length bob.The woman who started my hair was a mess, she could not find seem to her...

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Mastercuts and Smartstyle Most Critical Reviews

Lowest rated reviews
1

I had my hair highlighted by Amy at the Rivertown crossings mall and am now walking around with awful, brassy, yellow...

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1

SAYS 2 FOR 10 PREPAY WELL YOU GOT TO BUY A SO CALLED CARD THAT THEY NEVER HAVE OR WILL HAVE NOTE NOTHING SAID ABOUT...

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1

I paid $69 cash for a relaxer at Mall of LA location and my hair is not straight. Starting that night when it dried...

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1

I walked in at 7 pm, and the store in Conover, NC where I live doesn't close until 9 pm, so naturally, I assumed that I...

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Mastercuts and Smartstyle Latest Reviews

Recent published reviews
No votes

i got a gift card and I can't youse it because there closed down here

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No votes

My hair was fried and turned green

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No votes

I have a drs note stating I cannot wear a mask and Regis in Roseburg Or denied me access to get a color, cut and style....

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No votes

My name is Deb Baker. I have worked at Walmart for 27 years. My husband Gary has worked for Walmart for 15 years. The...

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Mastercuts and Smartstyle Products and Services

Most reviewed product and services
  • Mastercuts Haircut (58 reviews)
  • Mastercuts Hair Coloring (17 reviews)
  • Mastercuts Hairdresser (15 reviews)
  • Smartstyle Haircut (365 reviews)
  • Smartstyle Hair Coloring (100 reviews)
  • Smartstyle Hair Highlighting (71 reviews)