PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Weber and Masterbuilt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Weber
Masterbuilt

Weber and Masterbuilt Overview

Total reviews 26 292
Company responses 0 0
Issues resolved 1 4

Weber and Masterbuilt Consumer Ratings

Rank
232 out of 1847 in Appliances and Electronics category
359 out of 1847 in Appliances and Electronics category
Customer service
315 in category
No votes
Product or Service Quality
116 in category
No votes
Style and Design
132 in category
No votes
Price Affordability
196 in category
No votes

Weber and Masterbuilt Rating Details

Customer service
1.3 (16 reviews)
No votes
Reviewer's quote

...Some companies have poor customer service but Weber has zero customer service with a rating of 2. 9 out of a possible 5..

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...Masterbuilt is a crap company with the worst customer service I have ever dealt with. I just want my smoker fixed shouldn't be this hard..

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Product or Service Quality
2.3 (14 reviews)
No votes
Reviewer's quote

Not happy with a customer service. Call today for parts for one grill I made out OK I told him about a problem I have with another grill that I got for Christmas told me I have to find a serial number or model number on it told him I couldnt find the model number on it or serial number on it told...

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Masterbuilt said they would ship me a part that failed after the third time using their product. They refuse to answer the phone and offer some lame excuse about covid. It has taken nearly two months to get Masterbuilt to do anything through their poor support website...

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Style and Design
3.2 (13 reviews)
No votes
Reviewer's quote

I had a grease fire in my spirit, as we all do occasionally, it burnt *** in the cook box. That has never happened in my 20 years or so using weber grills. That told me the grills are being made thinner. After 7 weeks of pictures, emails, phone calls and then send it all again they don't have it...

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Cannot get a response about installing a replacement part. No response from emails and cannot talk to a human. Very frustrating.

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Price Affordability
2.8 (12 reviews)
No votes
Reviewer's quote

On 4/24/20 I submitted an order, #7080****, for a grill cover and two non-locking casters, the price being $112. 14. Apparently this order was delivered to my old address and refused...

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...Need price plez. ..

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Weber and Masterbuilt Pros and Cons

Pros
  • Good quality
  • Stop selling cast iron grates
  • 0-0-0
  • Average smoker when it worked
  • Easy to use
  • Nice smoker
Cons
  • Terrible service & customer support
  • Womt take responsibility for grill failure
  • Terrible customer service
  • Faulty unit
  • Difficult to reach customer service
  • Poor custom service

Weber and Masterbuilt Most Positive Reviews

Top rated reviews
5

I’m sorry to hear of all these negative experiences with Weber grills. All I can say is that in my experience they have...

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5

I got a smoker from Amazon the least expensive one. I had never smoked anything before and my cousin kept telling me...

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3.7

On 4/24/20 I submitted an order, #7080****, for a grill cover and two non-locking casters, the price being $112.14. Appa...

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5

The front of the communications board has totally come off. We cannot tell if its on off or temp. Haven't gotten to use...

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Weber and Masterbuilt Most Critical Reviews

Lowest rated reviews
1

I ordered flavor bars. The website said they would fit my Genesis grill, but they did not. You need to contact them to...

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1

Im a U. S. Marine at Camp Lejeune North Carolina. I purchased my Masterbuilt Elite gas smoker over a year ago, prior to...

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1

I love grilling, my husband surprised me with a Webber grill for my birthday. He saved for it! This was two years ago. I...

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1

i have owned this electric smoker approaching 2 years. I've only used it about 4 times. I recently got it out to cook a...

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Weber and Masterbuilt Latest Reviews

Recent published reviews
No votes

During a heavy wind our Weber grill fell over and cracked off the hinged ear on the lid that allowed it to operate, I...

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No votes

Nothing has happened...you can't talk with anybody.

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2.4

I had a grease fire in my spirit, as we all do occasionally, it burnt *** in the cook box. That has never happened in...

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1

I've been emailing these guys for several months and have not gotten the response that I need in regards to a piece...

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Weber and Masterbuilt Products and Services

Most reviewed product and services
  • Weber E-330 Grill (5 reviews)
  • Weber 310 Grill (1 review)
  • Masterbuilt Smoker (66 reviews)
  • Masterbuilt 20071814 Smoker (5 reviews)
  • Masterbuilt 20070311 Smoker (4 reviews)